3 Lessons In Customer Service From the Airline Industry

3 Lessons in Customer Service from the Airline Industry The airline industry is infamous for its absolutely deplorable customer service. Here’s what happened in the airline industry in 2013, according to Christopher Elliot, author of How to Be the World’s Smartest Traveler (and Save Time, Money, and Hassle): In 2013, companies stayed busy segmenting their ..

Choose Wisely: 4 Reasons Images Matter

Content is king. But if you want your written word to get so much as a glance, images need to reign over your content. Readers want to be shown what they’re getting into. In this fast-paced information age, even the most pertinent information is lost without eye-catching imagery. The right images mixed with ground-breaking content ..