Empowering your Customer Service Representatives

My heart goes out to all Customer Service Representatives, or any frontline employees who deal directly with customers – they probably have one of the hardest jobs in the world. Having to deal with the quirks of human beings day in and day out with a smile on your face is certainly no mean feat. ..

6 Insane Things Said By Successful People

The most well-respected entrepreneurs have worked hard to get to where they are. In fact, you might even call them insane, since they are so driven to bring their visions and dreams into fruition. Entrepreneurs need to persevere and be resilient to make things happen.  So, if these people are insane, does that mean they ..

Are You An Inspirational Leader?

What do employees want most from their executives and leaders? According to a recent worldwide survey conducted by IBM, the three leadership qualities that ranked as the most important were the ability to center on customer needs, the ability to collaborate effectively with colleagues, and the ability to inspire others. As the trait that separates ..