About Daniel Tay

Daniel is a writer based in the sunny island of Singapore. His byline can be found in a variety of publications and blogs, such as Heroic Search. He is madly passionate about entrepreneurship, marketing, and productivity. Daniel's home is at danieltay.me, but you can follow him on Twitter as well @legendt.
9 06, 2014

4 Tips to Make Your Content More Shareable on Facebook

By |2014-6-9|Blog|4 Comments

Social media is a popularity contest – but I’m sure all of you out there know this by now. It’s hard not to stare at the Facebook profiles of influencers and positively drool at the number of shares and likes that their content get on a daily basis. Check out the five-figures Obama gets on a regular basis: Of course, you would say, “Hey, he’s Obama, President of the Free World! I’m just a regular guy, in a regular job.” [...]

10 03, 2014

Empowering your Customer Service Representatives

By |2014-3-10|Blog|2 Comments

My heart goes out to all Customer Service Representatives, or any frontline employees who deal directly with customers – they probably have one of the hardest jobs in the world. Having to deal with the quirks of human beings day in and day out with a smile on your face is certainly no mean feat. In fact, it comes as no surprise that, a month or two into the job, customer service representatives (CSRs) will start to feel the toll, [...]

16 01, 2014

3 Lessons In Customer Service From the Airline Industry

By |2014-1-16|Blog, Social Media|3 Comments

3 Lessons in Customer Service from the Airline Industry The airline industry is infamous for its absolutely deplorable customer service. Here’s what happened in the airline industry in 2013, according to Christopher Elliot, author of How to Be the World's Smartest Traveler (and Save Time, Money, and Hassle): In 2013, companies stayed busy segmenting their "best" customers with gimmicky loyalty programs while relegating the rest to smaller plane seats and rooms with fewer amenities. They merged into enormous, customer-hostile companies [...]