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Author : Daniel Tay

June 9, 2014

4 Tips to Make Your Content More Shareable on Facebook

Social media is a popularity contest – but I’m sure all of you out there know this by now It’s hard not to stare at the Facebook profiles of influencers and positively drool at the number of shares and likes that their content get on a daily...
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March 10, 2014

Empowering your Customer Service Representatives

My heart goes out to all Customer Service Representatives, or any frontline employees who deal directly with customers – they probably have one of the hardest jobs in the world Having to deal with the quirks of human beings day in and day out with...
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January 16, 2014

3 Lessons In Customer Service From the Airline Industry

The airline industry is infamous for its absolutely deplorable customer service Here’s what happened in the airline industry in 2013, according to Christopher Elliot, author of How to Be the World's Smartest Traveler (and Save Time, Money, and...
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