When it comes to building strong customer relationships in any business, regardless of the industry, you have to look at things from the viewpoint of the customer. With physical stores, you have the ability to build strong relationships with customers through face-to-face, in-person interactions. But with ecommerce businesses, it’s not as easy as a smile and a, “do you need help with anything today?” It’s always been said that the “customer is king” or that the “customer is always right.” [...]
About Sarah SakerAs a business coach, Sarah specializes in helping SMBs (Small and Midsize Businesses) set up processes for customer support that result in predictable growth. When she’s not coaching or writing, you can find Sarah on her small, but growing family farm.
27 02, 2020