What is AI Chatbot Software?

An AI chatbot is a computer program that can mimic human conversation, allowing businesses to communicate with customers or employees without the need for human intervention.

It uses natural language processing (NLP) to understand human conversation and respond accordingly. Chatbots are powered by artificial intelligence (AI), which gives them the ability to learn and improve over time.

The best AI chatbot platforms use pre-trained models or custom NLP models to interpret the user's intent and respond accordingly.

They are commonly used in online customer service to help customers with questions or issues they may have. Businesses also use chatbots to engage website visitors, offer product recommendations, and even close sales.

What are the Most Important Features of an Online Chatbot Tool?

You need to deploy an AI chatbot that is both easy to use and offers powerful features. Here are some of the most important features you should look for:

  • Ease of use: The best chatbot platforms are easy to use and don't require any coding skills.
  • Flexibility: The AI chatbot platform you pick should be flexible enough to let you create a chatbot that meets your specific needs.
  • Integrations: The chatbot development platform should offer easy integrations with popular third-party tools such as Slack, Facebook Messenger, and WhatsApp.
  • Omnichannel support: The platform should support multiple channels such as email, web, SMS, and messaging apps.
  • Scalability: The platform should be scalable so that it can grow with your business.
  • Pricing: The pricing should be based on the number of active users or conversations, not on the number of messages sent.
  • Continuous AI training: The platform should offer continuous AI training to keep your chatbot up-to-date with the latest trends and improve its performance over time with every interaction it has.
  • Analytics: Most chatbot-building platforms also provide detailed analytics to track your chatbot performance.
  • Real-time monitoring: Along with consolidated analytics, the platform should also offer real-time monitoring to see how your chatbot is performing and help you quickly identify and fix any issues.

Things You Need to Know About Building an AI Chatbot

Before you can build a bot, there are several things you need to understand:

  • What problem are you trying to solve?
  • What platform will your chatbot reside on?
  • What server setup will your bot run on?

Understanding your goal, the bot’s objectives, and how you will handle input will help ensure that you get a good chatbot. It also safeguards you against unforeseen situations.

Designing the conversational flow with these factors in mind gives your chatbot a human outlook.

What’s more?

Chatbot interactions are either structured or unstructured:

  • Structured interactions are more about how information logically flows. It can consist of choices, menus, or forms.
  • Unstructured interactions include freestyle plain text like that used while chatting with friends and family.

Once you’ve finalized what type of interactions you want your chatbot to have with your consumers, it’s time to design scripts and ensure they serve your business goals.

But how?

You should determine the tone of voice and personality of the chatbot based on how you like to communicate with your customers as a business. Focus on having a consistent brand voice and also include human touch to have comfortable and fluent conversations with people.

The success of your AI chatbot conversation design and scripting will depend on how well your bot understands the user intent and responds to their questions. It will also depend on the words or expressions you feed your chatbot.

Now, a very important question: Are you a coder?

The answer to this question will impact your choice of the best chatbot platform for your business.

There are two types of chatbot platforms – the ones that require coding knowledge to build a bot and the ones that do not. So, you can take your pick based on your coding skills.

One more thing:

Your job doesn’t end with building and deploying a chatbot. You also need to monitor, analyze, and improve your chatbot regularly based on user feedback. This will help you deliver a great experience to your customers and ensure you achieve your business goals.

How to Choose the Top AI Chatbot Software Solution for Your Business

Not all AI chatbot platforms are similar. In fact, there are quite a few differences between them that you need to take into account before making your choice.

Here are some of the most important things to consider when choosing an AI chatbot software solution for your business:

  • Purpose of the chatbot: The first thing you need to consider is the purpose of the chatbot. What do you want it to do? Do you want it to be a customer service agent? A salesperson? Or something else entirely?
  • Learning techniques: There are three main types of chatbots based on the learning techniques they use: rule-based, self-learning, and hybrid.

Rule-based chatbots follow a set of rules that you define. Self-learning chatbots use artificial intelligence (AI) to learn from past interactions with consumers and get better over time. Hybrid chatbots combine both rule-based and self-learning chatbots.

  • Features: You need to decide which features you want in your chatbot software solution. Some features to consider include:
    • Natural language processing (NLP)
    • Automatic speech recognition (ASR)
    • Text-to-speech (TTS)
    • Voice recognition
    • Conversational AI
    • Integrations with third-party applications
  • Understanding ability: A chatbot needs to be able to understand natural language in order to communicate with humans. Make sure the platform you choose supports the language(s) you need.
  • Deployment options: You need to decide how you want to deploy your chatbot – Do you want to deploy it on a website, mobile app, or a messaging platform? You should choose a deployment option that makes sense for your business.

You should also ensure that the chatbot development platform takes less than two months to set up and deploy a chatbot. And the bot should meet user expectations and requirements within the shortest time.

  • The cost of the platform: Chatbot software solutions can range in price from free to thousands of dollars per month. The price is usually based on the features offered and how many users will be using the chatbot.

You should choose a chatbot software solution that fits your budget and your needs. If you have a small team, you might be able to get away with a free or low-cost platform. If you have a large team or want more features, you'll likely need to pay more.

Ease of use: Last but not least, the platform should be easy for you and your team to use. It should have an intuitive interface and come with training materials or customer support in case you need help.

These are just a few of the things to consider when choosing an AI chatbot software solution for your business. Take your time and do your research to find the best platform for your needs. You'll be glad you did.

What's next?

Now that you know how to choose the top AI chatbot software solution for your business, you need to decide which platform to use.

List of 20 Best AI Chatbots Tools for 2022

There are many chatbot platforms out there, but which one is the best for you?

In this section, I'll help you explore some of the best AI chatbot tools and platforms for 2022. Let's take a look at their features, pricing, and ease of use to help you decide which one is right for you.

Here you go:

1: Lobster by EBI.AI

Lobster, created by EBI AI, is an artificial intelligence-powered chatbot development platform for B2C enterprises to deliver instant, engaging, and personalized customer experiences. Using this platform, you can deploy your assistant to multiple channels, including web, mobile apps, messenger apps, and even smart home devices.

Key Features

  • NLP agnostic
  • Flexible integration framework
  • Available across multiple platforms
  • Multilingual
  • Detailed reporting & analytics

Pros

  • Dedicated account manager
  • Introductory workshop to select the best AI use cases for your assistant
  • Regular retraining for AI-based assistants
  • Branding options
  • 24/7 support

Cons

  • May be expensive for small businesses
  • It doesn’t have a free plan. However, you can try it for free for the first two weeks.

Pricing

For pricing specific to your business requirements, please get in touch with the EBI.AI team.

Pro Tip: Use Lobster to create a lead capture bot to provide your customers with a more personalized experience.

2: Botsify

Botsify is a popular conversational AI chatbot platform that helps you create intelligent chatbots for your website as well as for popular messaging channels like Facebook Messenger and Slack, without having to spend your time and effort in coding.

Key Features

  • Build chatbots for multiple platforms
  • Human takeovers possible
  • Conversational forms using conversational AI
  • Create flows seamlessly

Pros

  • Dedicated chatbot manager who offers 24/7 support
  • 100+ integrations

Cons

  • New users may need some time to get used to the interface

Pricing

  • Free demo and 14-day free trial available.
  • Do It Yourself plan: $49/month
  • Done For You plan: $149/month
  • White-label and custom plans: Contact their team for pricing.

Pro Tip: Integrate your chatbot with Google Sheets and Slack to get leads through conversational forms with ease.

3: Boost.ai

Boost is one of the best AI chatbot software solutions. It can help you build intelligent and interactive chatbots for your websites.

This software solution can help you provide quicker service to your customers. Additionally, they can also reduce their wait time by providing the answers to frequently asked questions automatically.

Key Features

  • No-code conversation flow builder and editor that helps you train your chatbot without any technical expertise
  • Offers omnichannel experience
  • Self-learning conversational artificial intelligence

Pros

  • Easy to build your chatbot
  • Human chat agents can get real-time suggestions from chatbot
  • Provides detailed analytics
  • Human handover possible

Cons

  • Would help to have more in-depth analytics

PricingTo find out the cost of its Standard and Enterprise plans, you’ll need to contact its sales team. It also offers a 10-day POC trial plan at no cost to help you get started.

4: Aivo

One of the best AI chatbot platforms, Aivo powers your customer support and helps you respond in real-time through text or voice. With Aivo’s interactive chatbot, you can take your customer service to the next level. Their software solution can help you increase conversions and optimize your resources.

With Aivo, you can give your customers a uniform experience whether they contact you through your app, website, Facebook, or WhatsApp.

Key Features

  • Provides customer service in more than 50 languages
  • A chatbot can be built without any coding
  • Detailed analytics through the Business Intelligence tool

Pros

  • Can easily integrate with third-party services like Zendesk, Salesforce, Zapier, Live, and many others
  • Easy to create ads
  • Gathers unanswered questions to help you develop the bot

Cons

  • Free version not available

Pricing

A 30-day free trial is available. Contact its team for the pricing of Advanced, Business, and Enterprise plans.

Pro Tip: Check out the unanswered questions to understand what your customers want and train your chatbot.

5: ProProfs Chat

ProProfs Chat brings both human and automation efforts together. As a customer support solution, it helps you create and configure multiple chatbots for your website without any coding knowledge.

This drag-and-drop chatbot builder helps you decide how a visitor’s conversational flow should turn out. What’s even better is its testing abilities. You can test how quickly your chatbot responds to your inputs before you take it live on your website.

Key Features

  • Helps you run tests to understand how prompt its responses are going to be.
  • Seamlessly connects with native apps like ProProfs Help Desk to generate tickets in your agent’s absence.
  • Makes editing of workflows easier with branching logic.

Pros

  • Simplifies chatbot building process with multiple chatbot templates.
  • Helps users manage incoming chats without agents and create tickets for complex queries.
  • Offers canned responses

Cons

  • Lacks in-depth insights and reports on how the chatbot is performing on the user’s website.

Pricing

  • Essentials plan: $15/operator/month (billed monthly)
  • Premium plan: $20/operator/month
  • Enterprise plan: Custom pricing
  • A 15-day free trial is available with all plans.

Pro Tip: Integrate the native app, ProProfs Knowledge Base, with the chatbot to help visitors find an instant solution for some frequently asked questions.

6: Pandorabots

Pandorabots is one of the oldest and most popular chatbot platforms and has been used by companies like HCL, Coca-Cola, and the Tata Group.

The platform allows you to create chatbots using AIML (Artificial Intelligence Markup Language) or your own custom code. You can also choose from a wide range of templates to get started.

Key Features

  • Multilingual chatbot
  • Can create it with and without coding
  • Can be used on messaging and voice channels
  • Voice-enabled

Pros

  • Can download your code
  • Can understand context
  • RESTful APIs available

Cons

  • Limited features in the free version

Pricing

Want to know the plans that it offers? Let’s find out.

  • Sandbox: Free plan
  • Developer plan: $19/month
  • Pro plan: $199/month
  • Enterprise plan: Get in touch with the team for custom pricing.

Pro Tip: Use both the coding and non-coding bits to make the most of your chatbot.

7: Hyro

Hyro is a voice and text-based AI chatbot development platform for enterprises. It uses natural language understanding to train its assistants. This means that the system learns a comprehensive range of vocabulary, tone, and contexts, offering a rich conversational experience to users.

Key Features

  • Can be integrated with websites, apps, smart speakers, and call centers
  • Adaptable to different industries including travel, healthcare, retail, and more
  • Plug and play conversational AI platform

Pros

  • Easy to deploy
  • Numerous integrations possible
  • Delivers detailed insights

Cons

  • No free plan

Pricing

Free demo available here.

Get in touch with their team for pricing.Pro Tip: Integrate it across multiple platforms to make the most out of this tool.

8:  MobileMonkey

MobileMonkey is a popular chatbot platform that allows you to create bots for Facebook Messenger, Instagram DMs, WhatsApp, SMS, and website chat.

The platform offers a wide range of features, including AI-powered chatbots, lead capture forms, live chats, and automatic message sequences.

Key Features

  • Manage numerous lead generation activities such as chat blasts, drip campaigns, and list building
  • Automate customer service by providing answers to FAQs
  • Ability to override your intelligent chatbot and jump into the conversation

Pros

  • Free version available
  • Possible to connect with WordPress
  • Great sequencing features for drips

Cons

  • Lack of integrations

Pricing

  • Free plan available
  • MobileMonkey Startup Edition plan: $119/month (billed annually)
  • MobileMonkey Growth Edition plan: Custom pricing
  • InstaChamp Platinum plan: $19/month (only for Instagram marketing)
  • RoboBDR™️ DIY plan for SMBs: $119/month (billed annually)

Pro Tip: You can set up drip campaigns so that you can have the chatbot run on automated mode without the need to interrupt manually.

9: Imperson

This intelligent platform develops enterprise chatbots that support text, audio, video, AR, and VR on all major messaging platforms. Their conversational bots provide authentic and engaging customer chat experiences.

With Imperson, you can create interactive chatbots for websites, Skype, Facebook Messenger, Kik, and other platforms.

Key Features

  • Artificial Intelligence moderator to help achieve customers’ goals
  • End-to-end bot solution
  • Can host and deploy your bot
  • Provides real-time insights to improve its performance

Pros

  • Chatbots for enterprises
  • Complete solution for chatbots

Cons

  • Expensive for small businesses

Pricing

To find out its pricing details, you’ll need to contact their team.

10: Xenioo

Xenioo is a professional chatbot platform that lets you build AI-powered, multi-platform chatbots without any coding skills. You can create a bot for your website, Facebook Messenger, WhatsApp, Telegram, Microsoft Teams, Slack, Amazon Alexa, and Google Assistant.

This chatbot-building platform can help you create conversational virtual assistants that can capture leads and keep your visitors engaged.

Key Features

  • Intuitive visual flow designer
  • Multi-platform publishing
  • Voice chatbots
  • Built-in NLP and third-party NLP integrations
  • Team collaboration

Pros

  • No coding skills required
  • Live chat: Operator can take over and hand over conversations
  • Multiple and custom (via API calls) integrations available
  • Cloning, backup, and restoration options
  • Different levels of upgrade packages to enhance your plan

Cons

  • The payment gateway they use primarily (Stripe) is not available in all countries. You can also pay using all major credit cards but not everyone uses a credit card.
  • No direct support with free plan

Pricing

  • Free Basic plan: For up to 300 messages
  • Growth plan: €49/month (approximately $49.30)
  • Professional plan:  €99/month (approximately $99.63)
  • Custom plan: Contact them for pricing.

Pro Tip: Use the Conversation Execution Diagram to debug, analyze, and optimize your chat flow.

11: Flow XO

Flow XO lets you create and deploy bots with zero coding skills required. You can use it to answer simple questions, engage your customers, or even accept payments (fully PCI compliant).

Key Features

  • Easy to create a chatbot with its drag-and-drop editor
  • Multiple integrations available
  • Allows you to design multiple flows
  • Easy to integrate with WordPress too

Pros

  • Free version available with loads of features
  • Can build the chatbots with no technical experience

Cons

  • Better technical documentation would help with learning

Pricing

  • Free version available
  • Standard plan: $19/month
  • Add-ons:
    • Add 5 bots or active flows for an additional $10/month
    • Add 25,000 interactions for an additional $25/month

Pro Tip: Use the built-in chatbot simulator to see if your chatbot is performing the way you want it to.

12: ItsAlive

ItsAlive is one of the leading chatbot platforms for Facebook Messenger on the market today.

It offers a wide range of features and integrations that make it easy to create and deploy chatbots. Plus, it comes with a drag-and-drop interface that allows you to create bots without any programming knowledge.

Key Features

  • Drag-and-drop chatbot builder
  • Testing, duplicating, and translating features
  • Detailed insights into the conversations

Pros

  • Can build the chatbot without technical knowledge
  • Chatbot can be deployed to multiple Facebook Pages
  • Can track KPIs with ease

Cons

  • Only available for Facebook Messenger

Pricing

  • Free plan available.
  • Solo: $19/month
  • Plus: $49/month
  • Pro: $99/month
  • Enterprise: Custom pricing

Pro Tip: Discover the most frequently asked questions and keywords and accordingly change your chatbot to help your customers better.

13:  ManyChat

ManyChat helps you create intelligent chatbots for various messaging channels such as Facebook Messenger, Instagram DMs, SMS, WhatsApp, and more. You can use it for marketing, sales, and customer service.

ManyChat is easy to use and offers a wide range of features, including segmentation, broadcasts, automation, and more.

Key Features

  • Visual drag-and-drop bot builder
  • Set of intelligent tools to help you grow your Messenger audience
  • Helps you broadcast your messages effectively
  • Can automate your Messenger marketing

Pros

  • Easy to build your chatbot
  • Google Sheets, Shopify, Zapier, and many more integrations
  • Free course

Cons

  • Limited customization options
  • No live chat support

Pricing

  • Free plan available
  • Pro plan: Starting at $15/month for engaging up to 500 contacts (scales with the number of contacts)

Pro Tip: Automate your messaging based on triggers to make the process completely hands-free.

14: Meya

Meya is one of the best AI chatbot platforms and it helps companies create bots to assist their customers in messaging and customer service. It also offers a wide range of integrations and is used by some of the world's largest organizations, including Google, ESPN, and PlayStation.

Key Features

  • Features a code editor
  • Live debugger and visualizer
  • Build, train, and host your bots all on Meya
  • Integrations with third-party services

Pros

  • Able to create a bot with coding (can create complex and simple bots)
  • Separate backend and frontend

Cons

  • Need to know how to code to create your chatbot

Pricing

  • Free trial available.
  • Pro plan: $799/month
  • Partner plan: $2,500/month
  • Enterprise plan: Contact its team for pricing details.

15: Octane AI

Octane AI is the best chatbot platform for Shopify stores because it's an all-in-one tool that can help you increase sales, engage your customers, and convert leads into sales.

You can use it to create a fully-customized chatbot for your store, or you can use one of the many pre-built templates that are available.

Key Features

  • Can build Facebook Messenger chatbots
  • Build quizzes that sell by asking questions, recommending products, etc.
  • Send abandoned cart messages, shipping notifications, etc.
  • Detailed analytics of revenue and customer behavior

Pros

  • Ease of use
  • Loads of integrations
  • Can get leads from website

Cons

  • It’s a bit more expensive than some of the other chatbot platforms on the market.

Pricing

  • Free trial available
  • Octane: Starting at $50/month
  • Octane Plus: Starting at $200/month

Pro Tip: Create conversational Messenger ads using the tool to rapidly get customers.

16: Clare.AI

Clare.AI  is one of the chatbot platforms that is gaining popularity. It is a natural language processing platform that helps you design and train your chatbot. You can also use it to test your chatbot's performance.

Key Features

  • Easily design and train your chatbot with a no-code chat builder
  • Knowledge base management and AI training
  • Test your chatbot's performance
  • Integrate with popular messaging platforms like Facebook Messenger, WhatsApp, etc.

Pros

  • Easy to use
  • Allows you to test your chatbot's performance on the platform before deploying it
  • Makes it easy to deploy your chatbot on multiple platforms

Cons

  • The platform is still in its early stages and lacks some features that would be useful for more advanced users.

Pricing

  • Contact the team for pricing details.

17: Dialogflow

Dialogflow is a Google-owned platform that uses natural language processing (NLP) and machine learning (ML) to create and manage bots. It is used by businesses of all sizes, from small businesses to enterprises.

You can use it to build chatbots that provide customer support, sales assistance, or even just to answer questions from your customers. It supports both voice and text interactions.

Key Features

  • Build chatbots quickly and easily
  • Supports rich, intuitive conversations
  • Visual flow builder
  • Advanced AI
  • Integrates with popular platforms like Facebook Messenger, Slack, and Twitter

Pros

  • Quick and easy to use
  • Support for voice and text interactions
  • Powerful AI capabilities
  • Multilingual support
  • End-to-end management

Cons

  • Can be pricey for enterprise users
  • May require some coding knowledge

Pricing

  • It is priced monthly based on the number of requests.
  • Dialogflow CX: Get $600 credit for a no-charge trial.
    • $0.007 per request for text interaction
    • $0.06 per minute for audio
  • Dialogflow ES Essentials Edition
    • $0.002 per request for text interaction
    • $0.0065 per 15 seconds of audio

18: Twyla

Twyla is a chatbot platform that allows you to automate both chat and voice interactions. This means that you can use Twyla to manage customer queries, book appointments, or even take orders. 

What's more, Twyla is constantly learning and improving its responses based on customer feedback, so you can be sure that your chatbot will only get better with time.

Key Features

  • Natural language processing (NLP)
  • Simple dialogue design
  • Seamless collaboration
  • Rich context management

Pros

  • Seamless integrations with all major business solutions like Zendesk, Shopify, and Magento
  • Provides the right tools to find, organize, and update your chatbot’s knowledgebase content
  • Easy-to-use dialogue design

Cons

  • There is no free trial or pricing information available on the website.

Pricing

  • Connect with its team to get pricing information.

19: ChatBot

ChatBot is an all-in-one chatbot development platform that allows users to create and deploy conversational bots across platforms, including Facebook Messenger, Skype, Slack, and more.

It offers a variety of features, including the ability to design and customize chatbots, create flows and dialogues, and manage messaging interactions. Plus, you don’t need to have any coding knowledge to use this platform.

Key Features

  • Visual builder with drag-and-drop conversational elements
  • Dynamic responses
  • Advanced reporting features
  • Team collaboration options

Pros

  • Greater data security
  • Makes it easier to nurture leads through recommended purchases

Cons

  • The platform can be expensive for larger enterprises.
  • Premium customer support is only available with Business and Enterprise plans.

Pricing

  • Offers a 14-day free trial. No credit card is required.
  • Starter plan: $50/month for 1 active bot
  • Team plan: $149/month for up to 5 active chatbots
  • Business plan: $499/month for unlimited active chatbots
  • Enterprise plan: Contact its team for pricing.

20: Chatfuel

If you're looking for a more advanced chatbot platform that offers more features and flexibility, Chatfuel is a great option.

With Chatfuel, you can create bots that respond to user input, as well as bots that provide information on demand. You can also use it to build chatbots for customer support or lead generation.

Key Features

  • Templates to give out promo codes and qualify leads
  • Audience segmentation
  • Send out triggered messages on social media to engage users
  • No-code chatbot builder
  • Create a sequence of warm-up messages for your website visitors

Pros

  • Easy to use
  • More features and flexibility than some other chatbot platforms
  • All types of communications covered, including direct messages, comments, Stories, and more

Cons

  • Setting it up is time-consuming.

Pricing

  • Free Trial plan is available. You’ll also get priority support for the first 30 days of your free plan.
  • Entrepreneur plan: $14.99/month for up to 500 conversations
  • Startup plan: $24.99/month for up to 1000 conversations
  • Small Business plan: $54.99/month for up to 3000 conversations
  • Enterprise plan: Contact its team for custom pricing and plan inclusions.

Comparison of Best AI Chatbot Platforms

Chatbot PlatformPricingBot TypePlatformsSupport
Lobster by EBI.AIYou need to get in touch with the EBI.AI team for pricing.
Free for the first two weeks
TextWebsites, mobile apps, messenger apps, and even smart home devices24/7 support from EBI.AI’s AI assistant, Clawson
BotsifyPlans starting at $49/month
A 14-day free trial available
TextWebsites, Facebook, WhatsApp, Telegram, WordPress, SMSDedicated chatbot manager, offering 24/7 support
Boost.aiA 10-day POC trial plan at no cost
Contact its sales team for Standard and Enterprise plans’ pricing details.
TextSalesforce, Slack, Facebook Messenger, Whatsapp, your existing RPA and ticketing systemsDedicated support from Boost.ai
Aivo30-day free trial
Contact its team for the pricing of Advanced, Business, and Enterprise plans
Text, voice, live chatWebsites, WhatsApp, Instagram, Facebook Messenger, SMS
ProProfs ChatPlans starting at $15/operator/month
15-day free trial
Text, live chatWebsites, mobile and desktop appsPremium support with Essentials and Premium plans
Onboarding and success manager with Enterprise plan
PandorabotsPlans start from $19/month (2-week free trial)
It also offers a free plan with limited features.
TextWebsites, native apps, Facebook Messenger, Twitter, Telegram, gamesEmail support with Developer plan
Email, chat, and phone support with Pro plan
SLA and premium support with Enterprise plan
HyroContact its team for pricing details.Text, voice, live chatWebsites, apps, smart speakers, call centers
MobileMonkeyMobileMonkey Startup Edition plan starts at $119/monthText, live chatWebsites, Facebook Messenger, Instagram, WhatsApp, SMS, WordPress
ImpersonContact team for pricing detailsText, voice, audio, video, AR, VRWebsites, social platforms, SMS, MMS, voice assistants
XeniooFree plan available
Plans starting at about $49/month
Text, voiceWebsites, Facebook, WhatsApp, SMS, Teams, Slack, Alexa, phoneEmail support with Growth and Professional plans
Flow XOPlan starting at $19/month
Free version is also available.
Text, live chatWebsites, Facebook Messenger, WhatsApp, Telegram, Slack, SMS, SandboxEmail support with free plan
Priority support with paid plan
ItsAlivePlans start at $19/month
Free plan is also available
TextFacebook MessengerIntercom support from 9 am to 7 pm (UTC+2) for higher-value plans
ManyChatPlans starting at $15/month for engaging up to 500 contacts (scales with the number of contacts)
A Free plan is available.
TextFacebook Messenger, Instagram DMs, SMS, WhatsAppEmail support available
MeyaPlans starting at $799/monthTextWebsites, messaging apps, social channels, CRMs, customer service platformsEmail support
With Partner and Enterprise plans, you also get access to a shared Slack channel and a dedicated point of contact for support.
Octane AIPlans start from $50/month for stores with <$1 million annual revenueText, quizShopify,  Facebook Messenger, SMS
Clare.AIContact the team for pricing details.Text, live chat, voiceWebsites, WhatsApp, Facebook Messenger, WeChat
DialogflowNo charge trial with access to $600 credit
Spend based on the number of requests/month
Text, audio, voiceWebsites, Facebook Messenger, WhatsApp, Instagram
TwylaConnect with its team to get pricing information.TextWebsites, Facebook, Magento, Shopify, Salesforce, Zendesk
ChatBotPlans start from $50/month for 1 active chatbotText, live chatWebsites, Facebook Messenger, Skype, Slack, Shopify, WordPress, ZapierEmail support
Premium support with high-value plans
You also get a dedicated account manager with its Enterprise plan.
ChatfuelFree Trial plan is available.
Paid plans start from $14.99/month (500 conversations)
Text, live chatWebsites, Facebook Messenger, InstagramPriority support
It offers priority support for the first 30 days, even with its free Trial plan.

FAQs

1. What websites use online chatbots?

There are many websites that use online chatbots, varying from ecommerce sites to customer service platforms. Some popular examples include Sephora, H&M, eBay, and Amazon.
These chatbots help customers with anything from finding the right product to placing an order. Some chatbots can even provide recommendations based on past purchases or help with returns and exchanges.
In addition to providing customer support, chatbots can also be used for marketing purposes.

2. What are the best online chatbots?

There are many different online chatbots available, and the best one for you will depend on your specific needs. Some popular chatbots include Google Allo, Sephora's Ora, and KAI chatbot by Wit.ai.

3. How can one make an AI chatbot?

There are many ways to make an AI chatbot, but the most common way is to use a chatbot platform. A chatbot platform is a service that allows you to create and manage your chatbot without having to code it yourself.
Some of the most popular chatbot platforms you can use are Lobster, Botsify, Boost.ai, and ManyChat. They offer a lot of features and third-party integrations, so you can choose the one that best fits your needs.

4. On which platform can a chatbot be deployed?

You can deploy your chatbot on any platform on your website, messaging apps, social media platforms, or even on your voice assistant devices. You just need to choose the platform that best suits your needs.

5. What are the general features of the AI chatbot application?

Most chatbot platforms offer a wide range of features that allow you to customize the behavior of your chatbot. Here are some of the most common features:
– Natural Language Processing (NLP) to understand human conversation
– Intelligent routing to direct conversations to the right people or resources
– Conversation history so you can review past interactions
– Integrations with popular software applications like CRM, ERP, and CMS systems
– Analytics to help you understand chatbot performance and user behavior patterns
– Rich media support for images, videos, and other content
– Self-learning capabilities to improve chatbot performance over time
– A wide range of customization options to suit your specific needs

Get the Best Online Chatbot Platform for Your Business

Interactive chatbots can help you engage with your customers in a better and more personalized way. You can broadcast your offers and other marketing messages easily. They can also help you provide quick and efficient customer service.

And the best part?

It’s easy to create, deploy, and manage chatbots by using the best chatbot builders in the market. I’ve mentioned some of the top AI chatbot platforms in this article and discussed what they can help you do. So, choose the one you like the best to build your own interactive chatbot.

Do you know of any other popular AI chatbot platforms? Let me know in the comments below.

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37 Comments

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  2. Extremely helpful. These chatbot platforms you have mentioned helps us to build chatbots for our business.

  3. ‪This blog information is very much helpful for marketers and service-oriented companies‬
    ‪in order to  increase the traffic  and engagement of the website by using the chatbot to earn  good revenue and its also created by keeping buyer person in mind and user-friendly too and whatelse, we need ‬

  4. More and more businesses are choosing AI chatbots as part of their customer service team. There are several reasons for that. Chatbots can answer customers’ inquiries cheaply, quickly, in real-time.

    1. Absolutely Hardik! I completely agree with you. In this digital era, chatbots are really becoming essential for businesses and as you stated when it comes to the customer service team they’re now playing a major role.

    1. Hey Leona, Thank you for your gentle response. I’m glad that you found it informative, please share it with your peers and suggest me more of the things you’d like to read about.

  5. Thank you, Shane, for sharing the post, as the information mentioned is very well written. I appreciate the efforts I’ve read about IBM’s Watson in many articles but none of them gave me as satisfactory description as this did. Learning more with quality over quantity sounds fascinating.

    1. Hi Yunyao! I’m glad you liked it. I’ve also curated some more informative pieces around AI chatbot, you should check them out.

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