Let's discuss, in detail, what an AI chatbot is, which chatbot platform to choose, and how to use it to grow your business.
What is AI Chatbot Software?
An AI chatbot is a computer program that can mimic human conversation, allowing businesses to communicate with customers or employees without the need for human intervention.
It uses natural language processing (NLP) to understand human conversation and respond accordingly. Chatbots are powered by artificial intelligence (AI), which gives them the ability to learn and improve over time.
The best AI chatbot platforms use pre-trained models or custom NLP models to interpret the user's intent and respond accordingly.
They are commonly used in online customer service to help customers with questions or issues they may have. Businesses also use chatbots to engage website visitors, offer product recommendations, and even close sales.
What are the Most Important Features of an Online Chatbot Tool?
You need to deploy an AI chatbot that is both easy to use and offers powerful features. Here are some of the most important features you should look for:
- Ease of use: The best chatbot platforms are easy to use and don't require any coding skills.
- Flexibility: The AI chatbot platform you pick should be flexible enough to let you create a chatbot that meets your specific needs.
- Integrations: The chatbot development platform should offer easy integrations with popular third-party tools such as Slack, Facebook Messenger, and WhatsApp.
- Omnichannel support: The platform should support multiple channels such as email, web, SMS, and messaging apps.
- Scalability: The platform should be scalable so that it can grow with your business.
- Pricing: The pricing should be based on the number of active users or conversations, not on the number of messages sent.
- Continuous AI training: The platform should offer continuous AI training to keep your chatbot up-to-date with the latest trends and improve its performance over time with every interaction it has.
- Analytics: Most chatbot-building platforms also provide detailed analytics to track your chatbot performance.
- Real-time monitoring: Along with consolidated analytics, the platform should also offer real-time monitoring to see how your chatbot is performing and help you quickly identify and fix any issues.
Things You Need to Know About Building an AI Chatbot
Before you can build a bot, there are several things you need to understand:
- What problem are you trying to solve?
- What platform will your chatbot reside on?
- What server setup will your bot run on?
Understanding your goal, the bot’s objectives, and how you will handle input will help ensure that you get a good chatbot. It also safeguards you against unforeseen situations.
Designing the conversational flow with these factors in mind gives your chatbot a human outlook.
Chatbot interactions are either structured or unstructured:
- Structured interactions are more about how information logically flows. It can consist of choices, menus, or forms.
- Unstructured interactions include freestyle plain text like that used while chatting with friends and family.
Once you’ve finalized what type of interactions you want your chatbot to have with your consumers, it’s time to design scripts and ensure they serve your business goals.
You should determine the tone of voice and personality of the chatbot based on how you like to communicate with your customers as a business. Focus on having a consistent brand voice and also include human touch to have comfortable and fluent conversations with people.
The success of your AI chatbot conversation design and scripting will depend on how well your bot understands the user intent and responds to their questions. It will also depend on the words or expressions you feed your chatbot.
Now, a very important question: Are you a coder?
The answer to this question will impact your choice of the best chatbot platform for your business.
There are two types of chatbot platforms – the ones that require coding knowledge to build a bot and the ones that do not. So, you can take your pick based on your coding skills.
One more thing:
Your job doesn’t end with building and deploying a chatbot. You also need to monitor, analyze, and improve your chatbot regularly based on user feedback. This will help you deliver a great experience to your customers and ensure you achieve your business goals.
How to Choose the Top AI Chatbot Software Solution for Your Business
Not all AI chatbot platforms are similar. In fact, there are quite a few differences between them that you need to take into account before making your choice.
Here are some of the most important things to consider when choosing an AI chatbot software solution for your business:
- Purpose of the chatbot: The first thing you need to consider is the purpose of the chatbot. What do you want it to do? Do you want it to be a customer service agent? A salesperson? Or something else entirely?
- Learning techniques: There are three main types of chatbots based on the learning techniques they use: rule-based, self-learning, and hybrid.
Rule-based chatbots follow a set of rules that you define. Self-learning chatbots use artificial intelligence (AI) to learn from past interactions with consumers and get better over time. Hybrid chatbots combine both rule-based and self-learning chatbots.
- Features: You need to decide which features you want in your chatbot software solution. Some features to consider include:
- Natural language processing (NLP)
- Automatic speech recognition (ASR)
- Text-to-speech (TTS)
- Voice recognition
- Conversational AI
- Integrations with third-party applications
- Understanding ability: A chatbot needs to be able to understand natural language in order to communicate with humans. Make sure the platform you choose supports the language(s) you need.
- Deployment options: You need to decide how you want to deploy your chatbot – Do you want to deploy it on a website, mobile app, or a messaging platform? You should choose a deployment option that makes sense for your business.
You should also ensure that the chatbot development platform takes less than two months to set up and deploy a chatbot. And the bot should meet user expectations and requirements within the shortest time.
- The cost of the platform: Chatbot software solutions can range in price from free to thousands of dollars per month. The price is usually based on the features offered and how many users will be using the chatbot.
You should choose a chatbot software solution that fits your budget and your needs. If you have a small team, you might be able to get away with a free or low-cost platform. If you have a large team or want more features, you'll likely need to pay more.
- Ease of use: Last but not least, the platform should be easy for you and your team to use. It should have an intuitive interface and come with training materials or customer support in case you need help.
These are just a few of the things to consider when choosing an AI chatbot software solution for your business. Take your time and do your research to find the best platform for your needs. You'll be glad you did.
Now that you know how to choose the top AI chatbot software solution for your business, you need to decide which platform to use.
List of 20 Best AI Chatbot Tools for 2023
There are many chatbot platforms out there, but which one is the best for you?
In this section, I'll help you explore some of the best AI chatbot tools and platforms for 2023. Let's take a look at their features, pricing, and ease of use to help you decide which one is right for you.
Here you go:
Tidio’s live chat software program and new AI chatbot一Lyro help you boost customer engagement and sales, and improve customer service. It enables you to communicate with your website visitors and users across multiple channels and build better customer relationships.
Tidio also allows you to monitor visitor activity on your website in real time from a single dashboard. Based on pre-set filters, you can even segment your visitors and proactively start conversations with any of them.
If you activate Lyro, the AI chatbot can resolve up to 70% of customer problems without human intervention. It learns from your FAQs and provides accurate information. If a user asks for information outside your knowledge base, Lyro redirects the conversation to your human agents.
With Tidio, you can also turn support emails into tickets and manage them from the dashboard. If you want more details about Tidio, you can check out my detailed review here.
- Answer common problems with its conversational AI chatbot that picks information from your FAQs. You can update its information in real time.
- Free up your human agents to solve complex questions.
- Turn conversations into sales opportunities with Tidio live chat and chatbots.
- Offer personalized discounts to your website visitors based on their activity to turn them into loyal customers.
- Use a playground environment to see how the AI chatbot will respond to customer questions and update your FAQs accordingly.
- Use 35+ pre-defined chatbot templates to greet customers, generate leads, and reduce cart abandonment.
- Communicate with users across channels in one panel using Tidio Multichannel.
- Improve your team’s efficiency by turning conversations into tickets and assigning them to relevant support team members.
- Integrate Tidio with all your work tools including WordPress, Shopify, Wix, Squarespace, Mailchimp, and Meta.
- 50 free conversations with an AI-powered chatbot that learns from your knowledge base
- Compatible with different operating systems
- Great customization options
- Mobile friendly
- It can be tricky to manage multiple chats.
- Free plan: $0/month
- This plan is great for freelancers, solopreneurs, or small businesses that want basic functionality. You get 50 free Lyro conversations and 100 chatbot triggers with this plan.
- Starter plan: $29/month
- You get 100 live chat conversations and 500 chatbot triggers with this plan.
- Communicator plan: $25/month per seat
- This plan is great for small companies or ecommerce businesses that want Shopify integration, unlimited conversations with the live chat feature, and customer team performance analytics.
- Chatbots plan: $29/month
- This plan is great for businesses that want access to a visual chatbot editor, readymade chatbot templates, and the option to add 2K-40K chatbot triggers.
- Lyro addon: Starting from $39/month
- Tidio+ plan: Starting from $394/month
- This plan is perfect for large-cap businesses or enterprises that need multi-website support, email marketing, custom integrations, and a dedicated customer success manager.
Lobster, created by EBI AI, is an artificial intelligence-powered chatbot development platform for B2C enterprises to deliver instant, engaging, and personalized customer experiences. Using this platform, you can deploy your assistant to multiple channels, including web, mobile apps, messenger apps, and even smart home devices.
- NLP agnostic
- Flexible integration framework
- Available across multiple platforms
- Detailed reporting & analytics
- Dedicated account manager
- Introductory workshop to select the best AI use cases for your assistant
- Regular retraining for AI-based assistants
- Branding options
- 24/7 support
- May be expensive for small businesses
- It doesn’t have a free plan. However, you can try it for free for the first two weeks.
For pricing specific to your business requirements, please get in touch with the EBI.AI team.
Pro Tip: Use Lobster to create a lead capture bot to provide your customers with a more personalized experience.
Botsify is a popular conversational AI chatbot platform that helps you create intelligent chatbots for your website as well as for popular messaging channels like Facebook Messenger and Slack, without having to spend your time and effort in coding.
- Build chatbots for multiple platforms
- Human takeovers possible
- Conversational forms using conversational AI
- Create flows seamlessly
- Dedicated chatbot manager who offers 24/7 support
- 100+ integrations
- New users may need some time to get used to the interface
- Free demo and 14-day free trial available.
- Do It Yourself plan: $49/month
- Done For You plan: $149/month
- White-label and custom plans: Contact their team for pricing.
Pro Tip: Integrate your chatbot with Google Sheets and Slack to get leads through conversational forms with ease.
Boost is one of the best AI chatbot software solutions. It can help you build intelligent and interactive chatbots for your websites.
This software solution can help you provide quicker service to your customers. Additionally, they can also reduce their wait time by providing the answers to frequently asked questions automatically.
- No-code conversation flow builder and editor that helps you train your chatbot without any technical expertise
- Offers omnichannel experience
- Self-learning conversational artificial intelligence
- Easy to build your chatbot
- Human chat agents can get real-time suggestions from chatbot
- Provides detailed analytics
- Human handover possible
- Would help to have more in-depth analytics
PricingTo find out the cost of its Standard and Enterprise plans, you’ll need to contact its sales team. It also offers a 10-day POC trial plan at no cost to help you get started.
One of the best AI chatbot platforms, Aivo powers your customer support and helps you respond in real-time through text or voice. With Aivo’s interactive chatbot, you can take your customer service to the next level. Their software solution can help you increase conversions and optimize your resources.
With Aivo, you can give your customers a uniform experience whether they contact you through your app, website, Facebook, or WhatsApp.
- Provides customer service in more than 50 languages
- A chatbot can be built without any coding
- Detailed analytics through the Business Intelligence tool
- Can easily integrate with third-party services like Zendesk, Salesforce, Zapier, Live, and many others
- Easy to create ads
- Gathers unanswered questions to help you develop the bot
- Free version not available
A 30-day free trial is available. Contact its team for the pricing of Advanced, Business, and Enterprise plans.
Pro Tip: Check out the unanswered questions to understand what your customers want and train your chatbot.
ProProfs Chat brings both human and automation efforts together. As a customer support solution, it helps you create and configure multiple chatbots for your website without any coding knowledge.
This drag-and-drop chatbot builder helps you decide how a visitor’s conversational flow should turn out. What’s even better is its testing abilities. You can test how quickly your chatbot responds to your inputs before you take it live on your website.
- Helps you run tests to understand how prompt its responses are going to be.
- Seamlessly connects with native apps like ProProfs Help Desk to generate tickets in your agent’s absence.
- Makes editing of workflows easier with branching logic.
- Simplifies chatbot building process with multiple chatbot templates.
- Helps users manage incoming chats without agents and create tickets for complex queries.
- Offers canned responses
- Lacks in-depth insights and reports on how the chatbot is performing on the user’s website.
- Essentials plan: $15/operator/month (billed monthly)
- Premium plan: $20/operator/month
- Enterprise plan: Custom pricing
- A 15-day free trial is available with all plans.
Pro Tip: Integrate the native app, ProProfs Knowledge Base, with the chatbot to help visitors find an instant solution for some frequently asked questions.
Pandorabots is one of the oldest and most popular chatbot platforms and has been used by companies like HCL, Coca-Cola, and the Tata Group.
The platform allows you to create chatbots using AIML (Artificial Intelligence Markup Language) or your own custom code. You can also choose from a wide range of templates to get started.
- Multilingual chatbot
- Can create it with and without coding
- Can be used on messaging and voice channels
- Can download your code
- Can understand context
- RESTful APIs available
- Limited features in the free version
Want to know the plans that it offers? Let’s find out.
- Sandbox: Free plan
- Developer plan: $19/month
- Pro plan: $199/month
- Enterprise plan: Get in touch with the team for custom pricing.
Pro Tip: Use both the coding and non-coding bits to make the most of your chatbot.
Hyro is a voice and text-based AI chatbot development platform for enterprises. It uses natural language understanding to train its assistants. This means that the system learns a comprehensive range of vocabulary, tone, and contexts, offering a rich conversational experience to users.
- Can be integrated with websites, apps, smart speakers, and call centers
- Adaptable to different industries including travel, healthcare, retail, and more
- Plug and play conversational AI platform
- Easy to deploy
- Numerous integrations possible
- Delivers detailed insights
- No free plan
Free demo available here.
Get in touch with their team for pricing.
Pro Tip: Integrate it across multiple platforms to make the most out of this tool.
MobileMonkey is a popular chatbot platform that allows you to create bots for Facebook Messenger, Instagram DMs, WhatsApp, SMS, and website chat.
The platform offers a wide range of features, including AI-powered chatbots, lead capture forms, live chats, and automatic message sequences.
- Manage numerous lead generation activities such as chat blasts, drip campaigns, and list building
- Automate customer service by providing answers to FAQs
- Ability to override your intelligent chatbot and jump into the conversation
- Free version available
- Possible to connect with WordPress
- Great sequencing features for drips
- Lack of integrations
- Free plan available
- MobileMonkey Startup Edition plan: $119/month (billed annually)
- MobileMonkey Growth Edition plan: Custom pricing
- InstaChamp Platinum plan: $19/month (only for Instagram marketing)
- RoboBDR™️ DIY plan for SMBs: $119/month (billed annually)
Pro Tip: You can set up drip campaigns so that you can have the chatbot run on automated mode without the need to interrupt manually.
This intelligent platform develops enterprise chatbots that support text, audio, video, AR, and VR on all major messaging platforms. Their conversational bots provide authentic and engaging customer chat experiences.
With Imperson, you can create interactive chatbots for websites, Skype, Facebook Messenger, Kik, and other platforms.
- Artificial Intelligence moderator to help achieve customers’ goals
- End-to-end bot solution
- Can host and deploy your bot
- Provides real-time insights to improve its performance
- Chatbots for enterprises
- Complete solution for chatbots
- Expensive for small businesses
To find out its pricing details, you’ll need to contact their team.
Xenioo is a professional chatbot platform that lets you build AI-powered, multi-platform chatbots without any coding skills. You can create a bot for your website, Facebook Messenger, WhatsApp, Telegram, Microsoft Teams, Slack, Amazon Alexa, and Google Assistant.
This chatbot-building platform can help you create conversational virtual assistants that can capture leads and keep your visitors engaged.
- Intuitive visual flow designer
- Multi-platform publishing
- Voice chatbots
- Built-in NLP and third-party NLP integrations
- Team collaboration
- No coding skills required
- Live chat: Operator can take over and hand over conversations
- Multiple and custom (via API calls) integrations available
- Cloning, backup, and restoration options
- Different levels of upgrade packages to enhance your plan
- The payment gateway they use primarily (Stripe) is not available in all countries. You can also pay using all major credit cards but not everyone uses a credit card.
- No direct support with free plan
- Free Basic plan: For up to 300 messages
- Growth plan: €49/month (approximately $49.30)
- Professional plan: €99/month (approximately $99.63)
- Custom plan: Contact them for pricing.
Pro Tip: Use the Conversation Execution Diagram to debug, analyze, and optimize your chat flow.
12: Flow XO
Flow XO lets you create and deploy bots with zero coding skills required. You can use it to answer simple questions, engage your customers, or even accept payments (fully PCI compliant).
- Easy to create a chatbot with its drag-and-drop editor
- Multiple integrations available
- Allows you to design multiple flows
- Easy to integrate with WordPress too
- Free version available with loads of features
- Can build the chatbots with no technical experience
- Better technical documentation would help with learning
- Free version available
- Standard plan: $19/month
- Add 5 bots or active flows for an additional $10/month
- Add 25,000 interactions for an additional $25/month
Pro Tip: Use the built-in chatbot simulator to see if your chatbot is performing the way you want it to.
ItsAlive is one of the leading chatbot platforms for Facebook Messenger on the market today.
It offers a wide range of features and integrations that make it easy to create and deploy chatbots. Plus, it comes with a drag-and-drop interface that allows you to create bots without any programming knowledge.
- Drag-and-drop chatbot builder
- Testing, duplicating, and translating features
- Detailed insights into the conversations
- Can build the chatbot without technical knowledge
- Chatbot can be deployed to multiple Facebook Pages
- Can track KPIs with ease
- Only available for Facebook Messenger
- Free plan available.
- Solo: $19/month
- Plus: $49/month
- Pro: $99/month
- Enterprise: Custom pricing
Pro Tip: Discover the most frequently asked questions and keywords and accordingly change your chatbot to help your customers better.
Meya is one of the best AI chatbot platforms and it helps companies create bots to assist their customers in messaging and customer service. It also offers a wide range of integrations and is used by some of the world's largest organizations, including Google, ESPN, and PlayStation.
- Features a code editor
- Live debugger and visualizer
- Build, train, and host your bots all on Meya
- Integrations with third-party services
- Able to create a bot with coding (can create complex and simple bots)
- Separate backend and frontend
- Need to know how to code to create your chatbot
- Free trial available.
- Pro plan: $799/month
- Partner plan: $2,500/month
- Enterprise plan: Contact its team for pricing details.
15: Octane AI
Octane AI is the best chatbot platform for Shopify stores because it's an all-in-one tool that can help you increase sales, engage your customers, and convert leads into sales.
You can use it to create a fully-customized chatbot for your store, or you can use one of the many pre-built templates that are available.
- Can build Facebook Messenger chatbots
- Build quizzes that sell by asking questions, recommending products, etc.
- Send abandoned cart messages, shipping notifications, etc.
- Detailed analytics of revenue and customer behavior
- Ease of use
- Loads of integrations
- Can get leads from website
- It’s a bit more expensive than some of the other chatbot platforms on the market.
- Free trial available
- Octane: Starting at $50/month
- Octane Plus: Starting at $200/month
Pro Tip: Create conversational Messenger ads using the tool to rapidly get customers.
Clare.AI is one of the chatbot platforms that is gaining popularity. It is a natural language processing platform that helps you design and train your chatbot. You can also use it to test your chatbot's performance.
- Easily design and train your chatbot with a no-code chat builder
- Knowledge base management and AI training
- Test your chatbot's performance
- Integrate with popular messaging platforms like Facebook Messenger, WhatsApp, etc.
- Easy to use
- Allows you to test your chatbot's performance on the platform before deploying it
- Makes it easy to deploy your chatbot on multiple platforms
- The platform is still in its early stages and lacks some features that would be useful for more advanced users.
- Contact the team for pricing details.
Dialogflow is a Google-owned platform that uses natural language processing (NLP) and machine learning (ML) to create and manage bots. It is used by businesses of all sizes, from small businesses to enterprises.
You can use it to build chatbots that provide customer support, sales assistance, or even just to answer questions from your customers. It supports both voice and text interactions.
- Build chatbots quickly and easily
- Supports rich, intuitive conversations
- Visual flow builder
- Advanced AI
- Integrates with popular platforms like Facebook Messenger, Slack, and Twitter
- Quick and easy to use
- Support for voice and text interactions
- Powerful AI capabilities
- Multilingual support
- End-to-end management
- Can be pricey for enterprise users
- May require some coding knowledge
- It is priced monthly based on the number of requests.
- Dialogflow CX: Get $600 credit for a no-charge trial.
- $0.007 per request for text interaction
- $0.06 per minute for audio
- Dialogflow ES Essentials Edition
- $0.002 per request for text interaction
- $0.0065 per 15 seconds of audio
Twyla is a chatbot platform that allows you to automate both chat and voice interactions. This means that you can use Twyla to manage customer queries, book appointments, or even take orders.
What's more, Twyla is constantly learning and improving its responses based on customer feedback, so you can be sure that your chatbot will only get better with time.
- Natural language processing (NLP)
- Simple dialogue design
- Seamless collaboration
- Rich context management
- Seamless integrations with all major business solutions like Zendesk, Shopify, and Magento
- Provides the right tools to find, organize, and update your chatbot’s knowledgebase content
- Easy-to-use dialogue design
- There is no free trial or pricing information available on the website.
- Connect with its team to get pricing information.
ChatBot is an all-in-one chatbot development platform that allows users to create and deploy conversational bots across platforms, including Facebook Messenger, Skype, Slack, and more.
It offers a variety of features, including the ability to design and customize chatbots, create flows and dialogues, and manage messaging interactions. Plus, you don’t need to have any coding knowledge to use this platform.
- Visual builder with drag-and-drop conversational elements
- Dynamic responses
- Advanced reporting features
- Team collaboration options
- Greater data security
- Makes it easier to nurture leads through recommended purchases
- The platform can be expensive for larger enterprises.
- Premium customer support is only available with Business and Enterprise plans.
- Offers a 14-day free trial. No credit card is required.
- Starter plan: $50/month for 1 active bot
- Team plan: $149/month for up to 5 active chatbots
- Business plan: $499/month for unlimited active chatbots
- Enterprise plan: Contact its team for pricing.
If you're looking for a more advanced chatbot platform that offers more features and flexibility, Chatfuel is a great option.
With Chatfuel, you can create bots that respond to user input, as well as bots that provide information on demand. You can also use it to build chatbots for customer support or lead generation.
- Templates to give out promo codes and qualify leads
- Audience segmentation
- Send out triggered messages on social media to engage users
- No-code chatbot builder
- Create a sequence of warm-up messages for your website visitors
- Easy to use
- More features and flexibility than some other chatbot platforms
- All types of communications covered, including direct messages, comments, Stories, and more
- Setting it up is time-consuming.
- Free Trial plan is available. You’ll also get priority support for the first 30 days of your free plan.
- Entrepreneur plan: $14.99/month for up to 500 conversations
- Startup plan: $24.99/month for up to 1000 conversations
- Small Business plan: $54.99/month for up to 3000 conversations
- Enterprise plan: Contact its team for custom pricing and plan inclusions.
Comparison of Best AI Chatbot Platforms
|Chatbot Platform||Pricing||Bot Type||Platforms||Support|
|Tidio||A Free plan is available.|
Paid plans start from $29/month
|Live Chat and Chatbots||Desktop & Mobile Apps||Email, 24/5 Live Chat support|
|Lob.ster by EBI.AI||You need to get in touch with the EBI.AI team for pricing.|
Free for the first two weeks
|Text||Websites, mobile apps, messenger apps, and even smart home devices||24/7 support from EBI.AI’s AI assistant, Clawson|
|Botsify||Plans starting at $49/month|
A 14-day free trial available
|Text||Websites, Facebook, WhatsApp, Telegram, WordPress, SMS||Dedicated chatbot manager, offering 24/7 support|
|Boost.ai||A 10-day POC trial plan at no cost|
Contact its sales team for Standard and Enterprise plans’ pricing details.
|Text||Salesforce, Slack, Facebook Messenger, Whatsapp, your existing RPA and ticketing systems||Dedicated support from Boost.ai|
|Aivo||30-day free trial|
Contact its team for the pricing of Advanced, Business, and Enterprise plans
|Text, voice, live chat||Websites, WhatsApp, Instagram, Facebook Messenger, SMS|
|ProProfs Chat||Plans starting at $15/operator/month|
15-day free trial
|Text, live chat||Websites, mobile and desktop apps||Premium support with Essentials and Premium plans|
Onboarding and success manager with Enterprise plan
|Pandorabots||Plans start from $19/month (2-week free trial)|
It also offers a free plan with limited features.
|Text||Websites, native apps, Facebook Messenger, Twitter, Telegram, games||Email support with Developer plan|
Email, chat, and phone support with Pro plan
SLA and premium support with Enterprise plan
|Hyro||Contact its team for pricing details.||Text, voice, live chat||Websites, apps, smart speakers, call centers|
|MobileMonkey||MobileMonkey Startup Edition plan starts at $119/month||Text, live chat||Websites, Facebook Messenger, Instagram, WhatsApp, SMS, WordPress|
|Imperson||Contact team for pricing details||Text, voice, audio, video, AR, VR||Websites, social platforms, SMS, MMS, voice assistants|
|Xenioo||Free plan available|
Plans starting at about $49/month
|Text, voice||Websites, Facebook, WhatsApp, SMS, Teams, Slack, Alexa, phone||Email support with Growth and Professional plans|
|Flow XO||Plan starting at $19/month|
Free version is also available.
|Text, live chat||Websites, Facebook Messenger, WhatsApp, Telegram, Slack, SMS, Sandbox||Email support with free plan|
Priority support with paid plan
|ItsAlive||Plans start at $19/month|
Free plan is also available
|Text||Facebook Messenger||Intercom support from 9 am to 7 pm (UTC+2) for higher-value plans|
|Meya||Plans starting at $799/month||Text||Websites, messaging apps, social channels, CRMs, customer service platforms||Email support|
With Partner and Enterprise plans, you also get access to a shared Slack channel and a dedicated point of contact for support.
|Octane AI||Plans start from $50/month for stores with <$1 million annual revenue||Text, quiz||Shopify, Facebook Messenger, SMS|
|Clare.AI||Contact the team for pricing details.||Text, live chat, voice||Websites, WhatsApp, Facebook Messenger, WeChat|
|Dialogflow||No charge trial with access to $600 credit|
Spend based on the number of requests/month
|Text, audio, voice||Websites, Facebook Messenger, WhatsApp, Instagram|
|Twyla||Connect with its team to get pricing information.||Text||Websites, Facebook, Magento, Shopify, Salesforce, Zendesk|
|ChatBot||Plans start from $50/month for 1 active chatbot||Text, live chat||Websites, Facebook Messenger, Skype, Slack, Shopify, WordPress, Zapier||Email support|
Premium support with high-value plans
You also get a dedicated account manager with its Enterprise plan.
|Chatfuel||Free Trial plan is available.|
Paid plans start from $14.99/month (500 conversations)
|Text, live chat||Websites, Facebook Messenger, Instagram||Priority support|
It offers priority support for the first 30 days, even with its free Trial plan.
1. What websites use online chatbots?
There are many websites that use online chatbots, varying from ecommerce sites to customer service platforms. Some popular examples include Sephora, H&M, eBay, and Amazon.
These chatbots help customers with anything from finding the right product to placing an order. Some chatbots can even provide recommendations based on past purchases or help with returns and exchanges.
In addition to providing customer support, chatbots can also be used for marketing purposes.
2. What are the best online chatbots?
There are many different online chatbots available, and the best one for you will depend on your specific needs. Some popular chatbots include Google Allo, Sephora's Ora, and KAI chatbot by Wit.ai.
3. How can one make an AI chatbot?
There are many ways to make an AI chatbot, but the most common way is to use a chatbot platform. A chatbot platform is a service that allows you to create and manage your chatbot without having to code it yourself.
Some of the most popular chatbot platforms you can use are Tidio, Lobster, Botsify and Boost.ai. They offer a lot of features and third-party integrations, so you can choose the one that best fits your needs.
4. On which platform can a chatbot be deployed?
You can deploy your chatbot on any platform on your website, messaging apps, social media platforms, or even on your voice assistant devices. You just need to choose the platform that best suits your needs.
5. What are the general features of the AI chatbot application?
Most chatbot platforms offer a wide range of features that allow you to customize the behavior of your chatbot. Here are some of the most common features:
– Natural Language Processing (NLP) to understand human conversation
– Intelligent routing to direct conversations to the right people or resources
– Conversation history so you can review past interactions
– Integrations with popular software applications like CRM, ERP, and CMS systems
– Analytics to help you understand chatbot performance and user behavior patterns
– Rich media support for images, videos, and other content
– Self-learning capabilities to improve chatbot performance over time
– A wide range of customization options to suit your specific needs
Get the Best Online Chatbot Platform for Your Business
Interactive chatbots can help you engage with your customers in a better and more personalized way. You can broadcast your offers and other marketing messages easily. They can also help you provide quick and efficient customer service.
And the best part?
It’s easy to create, deploy, and manage chatbots by using the best chatbot builders in the market. I’ve mentioned some of the top AI chatbot platforms in this article and discussed what they can help you do. So, choose the one you like the best to build your own interactive chatbot.
Do you know of any other popular AI chatbot platforms? Let me know in the comments below.