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Conversational AI is the use of chatbots, messaging apps, and voice-based assistants to automate customer communications with your brand.
From providing customer support to guiding them through the various products that you offer, it can be used for a variety of purposes.
The adoption of this technology is being fuelled by the rise in the usage of messaging apps and voice-based assistants.
How popular are they?
WhatsApp, the most popular messaging app, has over 1.6 billion users, followed by Facebook Messenger with 1.3 billion users.
Image Source: Statista
So, what does that mean for your business?
Well, if you are not using conversational AI platforms yet, you should start now. These chatbots can not only help you improve customer service but can do a lot more.
Want to know which conversational AI platforms are best? Read on to find out.
Which Are the Best Conversational AI Platforms?
Here are five of the best conversational AI platforms for you to choose from. Read their features, pricing, pros, and cons to decide which one of these best chatbots suits your needs the best.
Conversation AI Platform #1: SAP Conversational AI
This is a powerful conversational AI platform from the software giant, SAP. You can use their technology to integrate their AI-based chatbots into your business. These chatbots are power-packed with natural language processing (NLP) technology.
So, what does that mean?
It means that they can talk to a user just like a human would, instead of providing cold, robot-like answers that most chatbots do. This can enhance your customers’ experience and should result in better-quality conversations between your brand and customers.
It has the NLP technology available in numerous languages. So, no matter which language your customers speak, this conversational AI platform can talk to your customers.
If you’re already a SAP user, then you can start using this technology in no time. It integrates with the existing SAP software suite very quickly and smoothly. However, it can be integrated into non-SAP solutions as well.
Still not convinced?
Let’s round up some of its key features:
- Powered with NLP technology
- Fast time-to-market
- Comes with a powerful analytics dashboard
- Can support multiple languages
- Can be voice-activated
Want to know the best part?
It is absolutely free to use. It is a community-powered product where developers can create as many chatbots as they like.
- Free-to-use open-source platform
- NLP capabilities
- Supports all languages
- You need some technical knowledge to develop a chatbot using this platform
Conversation AI Platform #2: KAI
This is a conversational AI platform from Kasisto that specializes in the finance and banking industry. It can provide your customers with answers to all their queries and solve their challenges in no time.
You don’t need to train this conversational AI platform, as it comes pre-packaged with financial knowledge and skills.
And guess what?
It is more than just conversational AI, it is a full-fledged virtual assistant to help all your customers.
KAI offers three different business solutions:
- KAI Consumer Banking
- KAI Business Banking
- KAI Investment Management
It also has natural language processing capabilities that allow it to converse with your customers like a human. It does not just answer questions but also has the ability to ask follow-up questions.
Want to know the best part?
It uses machine learning to get smarter with each conversation that it has. It is not restricted by any rule-based systems and is a self-learning conversational AI platform.
Pricing information is available on request.
- Self-learning AI-based platform that gets smarter with time
- NLP capabilities
- Meant only for banking and finance companies
Conversation AI Platform #3: MindMeld
This is another powerful conversational AI platform with natural language processing capabilities. This platform can be used for both voice interfaces and text-based chatbots.
And, unlike the previous platform, this one is not limited to any one industry or use case. In fact, it can be used by companies in different industries, for a variety of purposes.
If you want to build a simple food-ordering interface, you can do so by using this conversational AI platform.
Or let’s say that you want a virtual home assistant to control all your appliances, you can build one using MindMeld.
As such, this is a platform that can be used to build different types of chatbots and is not a single product. This allows a lot of flexibility in what you can do with this conversational AI platform.
What about pricing, you ask?
Well, this is an open-source platform for developers and is completely free to use.
- Free-to-use, open-source platform
- NLP capabilities
- Requires technical knowledge to develop a chatbot using this platform
Conversation AI Platform #4: Mindsay
Image Source: Mindsay
This is another great conversational AI platform that can help improve your customer support and increase sales revenue.
It provides several customer support solutions that can be helpful for your business. It is capable of answering more than just FAQs and can provide dynamic responses to questions.
And, if it cannot answer a question, it is smart enough to handover the conversation to a human agent.
What’s more, you ask?
It supports 110 different languages to cater to your customers worldwide.
That’s not all. It also offers conversational marketing chatbots that can automate your marketing and sales process and get you more revenue. It can act like a 24×7 sales rep that never gets tired.
Let’s have a look of some of its key features:
- Supports 110 languages
- Time-to-market is 4 weeks
- Enterprise-level capabilities
- Two key products—customer support chatbot and sales chatbot
- Can work for different industries
Want to know how much it costs?
You will have to get in touch with their team to find out.
- No technical knowledge required on your part
- Takes 4 weeks to launch
Conversation AI Platform #5: Clinc
This is a powerful conversational AI platform that not only has NLP capabilities, but also machine learning. This makes it smart enough to learn from past conversations and keep improving its responses over time.
According to research conducted by their team at the University of Michigan, it has a 92% NLU accuracy rate. So, you can rest assured that it will provide a human-like conversational experience to your customers.
Want to know more?
Let’s have a look at some of its key features:
- Supports over 80 languages
- Holds more than 12 patents
- Comes equipped with NLP and machine learning capabilities
- Can be used for any industry or business
The pricing information for this is available on request.
- Can be used by anyone without needing any technical knowledge
- A powerful self-learning platform that grows smarter with time
- This is a paid platform and you can get a similar product for free
Did you find anything that you like? These are some of the best conversational AI tools out there that you can try.
Some of these are open-source platforms that you can use to make a chatbot, while others provide an already-developed product.