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Exemplary customer service is essential for a modern business to survive and thrive. Live chat in apps and on websites has proven to be an effective customer service strategy. Olark is a top live chat provider, and has won five Stevie awards for customer service in its 10 years of service.
Olark supports your sales and support teams by providing them with real-time customer data captured via live chat. It feeds the data directly into your CRM or stores it in its system. It uses Google Analytics to derive insights about customer behavior from the data.
While Olark boasts many powerful features, it comes at a hefty price tag that small businesses may not be able to afford. This has led to the emergence of cheaper Olark alternatives.
Before you start evaluating Olark alternatives, you need to know what these tools are competing against. So, we’ve listed the standout features of Olark, which you can use as a benchmark for comparison.
Here’s why more than 40,000 customers love Olark:
- Real-time dashboards give you a panoramic view of customer feedback.
- Its integration with Google Analytics gives you data to optimize your sales funnel.
- You get periodic performance reports of your sales and support teams via email.
- It’s synched with your CRM so that you can update customer records while chatting.
- Triggered messages and offline notifications to customers help boost conversions.
That is indeed an impressive list of features for a live chat platform provider. Let’s see which Olark alternatives are capable of outperforming Olark.
Top Olark Alternatives: Reviews, Pros, and Cons
The marketplace is flooded with live chat software with varied features and prices. But not every platform can meet the needs of your business. You need to carefully weigh platforms and invest in one that fits your budget and objectives.
To help you take an informed decision, we’ve compiled a list of 11 Olark alternatives, and reviewed them thoroughly. Here we go:
Olark Alternative #1: Tawk.to
The first free alternative to Olark on our list is tawk.to. You can add its plugin to your websites, apps, or blogs without worrying about the OS and browser.
- It monitors chats in real time and presents the analytics through an easy-to-read dashboard.
- It supports 27 languages, with an option for video and voice calling.
- You can pick from its pool of virtual agents, each equipped for sentiment analysis.
- The platform triggers chats proactively and allows agent-to-agent messaging.
- It archives chat histories and secures them with encryption.
The platform has no premium or freemium plan, just a single full-featured pack that’s free for life. If you don’t need the platform but only agents, you can hire one for rates as low as $1 per hour.
Image via tawk.to
Olark Alternative #2: Freshdesk
Freshdesk is another robust live chat software solution. Apart from the standard features, it also has cloud enablement. This makes your platform scalable and accessible. As your business grows and visitor volume expands, the platform scales up in sync.
- It converts customer emails to tickets automatically, ensuring prompt service.
- You can connect your social accounts to the platform for converting customer posts into tickets.
- Their built-in reports track your service and sales teams’ performance and identifies the challenges that they’re facing.
- You can automate ticket assignment and use your time and agents productively.
- The platform has a seamless integration with ancillary services such as payment gateways and translation.
After the 21-day free trial, you can sign up for one of their paid plans.
Image via Freshdesk
Olark Alternative #3: UserEcho
If you’re a smart business owner and marketer, you’ll know the importance of providing good customer service. UserEcho’s live chat helps you do just that. It delights your website and app users with prompt answers and smart suggestions.
- It lets you add the platform to multiple domains so that you can serve your customers from everywhere.
- The platform automatically redirects queries out of scope to relevant channels.
- A standout feature is that chat queries that are unresolved are converted to help desk tickets. The software keeps customers informed about their query status via email.
- Its agents have prior information about a customer as a chat commences. This enables fast query resolution.
The software solution is priced at $19 per month per agent if you pay annually.
Image via UserEcho
Olark Alternative #4: Pure Chat
Pure Chat is another handy Olark alternative which offers powerful features in its free plan.
Even non-technical folks can install the software easily. Simply export its plugin to your website or app, customize the chat interface, and start chatting.
You can meet your customers where they are and serve them well.
- It has an unmatched free plan in which you get three agents and unlimited chats on one website.
- The simplistic editor lets you customize the widget interface as needed.
- You have the option of getting a Pure Chat iOS and Android mobile app to manage your live chat platform on the move.
- Pre-chat info forms, canned responses, and chat notifications are other featured designed to win over audiences.
All of the above features are available in the free plan. If you need analytics and contact history, you can opt for their paid plans for $39 and $79 a month.
Image via Pure Chat
Olark Alternative #5: Intercom
Intercom is a multifaceted live chat platform with an affordable price tag. You can plug it into your web, iOS, and Android apps or websites. It unifies communication touch points such as email, social, and apps to give you a panoramic view of your customer engagement.
- The platform interface feels familiar and is loaded with features such as GIFs, emojis, video/voice calls, and screen sharing.
- It does automatic routing of customer queries to relevant teams.
- The software offers a valuable add-on, Custom Bots. They identify and route leads, answer routine questions, and serve customers 24/7.
- It maintains metrics that matter, such as team performance, customer acquisition, and response time.
They have separate packages for lead generation, customer service, and customer engagement. There’s also an All-in-One package starting at $87 per month. At this price, you get live chat, analytics, customer data, and targeted messages.
Olark Alternative #6: Zendesk Chat
A formidable competitor to Olark is Zendesk Chat. The live chat platform helps you keep your customers engaged.
Using it, you can solve their queries and move them along the funnel efficiently. Its proactive approach towards customer service can increase your sales revenue exponentially.
- It triggers targeted messages when a customer gets delayed on the check out page or abandons their shopping cart.
- The offline forms let customers converse with you even if your agents are away. Pre-chat forms collect contact information about customers for further correspondence and reporting.
- Its chat ratings invites feedback from customers.
- You can integrate AI chatbots by simple modification to their API. Bots support your service teams by handling simple queries.
Their free plan offers one concurrent chat, chat ratings, and history. The paid plans start from $14 monthly per agent.
Image via Zendesk Chat
Olark Alternative #7: Crisp.chat
Do you want to retarget customers with in-app messages and emails? Or offer support to customers across channels?
Then Crisp.chat is the live chat platform you need. This Olark alternative can help you convert random visitors into warm leads and sureshot customers.
- With its Live Translate feature, you can translate all your conversations in real-time. This feature can help you expand your customer base and communicate with customers in their native language.
- The integrated knowledge base lets customers explore answers at their own pace. Queries get resolved from the chat interface itself without investing more resources and time.
- It builds probable chatbot scenarios to tackle common problems and quicken customer onboarding.
- CrispyBird, an interactive game, keeps customers entertained during lulls.
The Basic plan is free and includes two seats. Startups can buy the Pro plan for $25 per month per website. Larger enterprises can opt for the Unlimited plan for $95.
Image via Crisp.chat
Olark Alternative #8: LiveAgent
LiveAgent is an Olark alternative that provides omnichannel customer service through live chat and messaging. It helps brands nurture customers and build fruitful relationships with them. The software has garnered favorable reviews for its high customer satisfaction rate.
- You can configure rules to trigger chat invites. This helps you seize opportunities to interact with customers and enthrall them with great service.
- Real-time typing view gives agents a heads up so that they’re prepared with answers.
- It has a powerful ticketing system. It offers over 175 help desk features including call center, social networks, automation, and more.
- The All-Inclusive plan bundles up call center and support resources in a pocket-friendly price tag.
The software solution has two plans, Ticket+Chat and All-Inclusive, priced at $29 and $35 monthly.
Image via LiveAgent
Olark Alternative #9: Drift Chat
Your website can be a lively platform that engages visitors dynamically. Live chat by Drift Chat has the potential to do so. It’s competitively priced and full featured, making it a formidable competitor to Olark.
- Drift Playbook converts qualified site visitors into leads and schedules appointments with them automatically.
- It uses targeting to vet visitors for buying potential and intent and initiate chat only with the ones who are qualified.
- Routing ensures that a conversation is handled by agent(s) with requisite skills.
- It fast tracks chats of qualified site visitors so that they advance through the sales funnel rapidly.
- Its integration with LinkedIn Sales Navigator and Drift Intel provides agents with information about the people with whom they are chatting.
For individuals and teams, plans start from $50 and $400 a month, respectively.
Image via Drift Chat
Olark Alternative #10: Lucky Orange
Lucky Orange, the next Olark alternative, is a power-packed performer with a super-affordable price tag.
It’s fully responsive so that your customers can chat with your agents from any device. The chat widget is fully customizable and can be set to match your branding specifications.
- The chat agents can see customers’ screens while chatting. By controlling the customer’s pointer, agents can co-browse the site and assist customers better.
- Typing preview lets agents prepare answers in advance.
- Agents can transfer chats to others in the network for better collaboration.
- The custom data API lets agents and owners know the details of customers on calls.
- Canned responses help resolve routine questions in minimum time.
Their Starter edition is priced at $10 monthly and includes 25,000 monthly page views, one site, two operators, and unlimited recordings for 30 days.
Image via Lucky Orange
Olark Alternative #11: User.com
The last Olark alternative we’ll review is User.com. This chat platform works well on Android and iOS devices keeping all your team members on the same page.
You can customize the look and feel of your chat widget to match your website or app. You also get the option of using chatbots during your agents’ downtime.
- The platform supports multiple languages so that you can serve a diverse customer base.
- Its advanced automation assigns agents automatically according to the workflow you specify.
- If you’re using their chatbot, you can tailor custom chat scenarios or use the built-in templates.
- It offers multiple chat modes to customers so that they can initiate conversations as per their convenience.
The Free plan offers live chat with 60-day record retention or 2000 messages. The paid plans start at $49 per month.
Image via User.com
That’s our lineup of the best Olark alternatives available today. You can carefully evaluate each tool on the yardstick of performance versus cost.
A smart approach would be to sign up for a free trial of your shortlisted tools. You can keep a close watch on the tool’s performance during the period and switch to another tool if need be.