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LEARNEmail Marketing
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I can’t tell you how many times I’ve heard someone dismiss email marketing as “old-school” or “not worth it.” Email marketing is the underdog in digital marketing that just never dies. You can’t beat an inbox for connecting directly with your audience.

If you’re ready to find out why this method still reigns supreme, keep reading.

In this lesson, I explore the power and importance of email marketing as a reliable tool in a crowded digital landscape. We start by discussing why email marketing remains a cornerstone of digital strategies, highlighting its ability to drive conversions more effectively than social media. I also cover how to set up a successful email marketing strategy, from building a targeted list to defining clear goals and KPIs. By choosing the right tools and crafting engaging emails, you can ensure long-term success.

Start Reading Foundational Guide

In this lesson, we’ll cover the essential steps to building a successful email list from scratch. I’ll guide you through the importance of email marketing as a direct and controllable tool for business growth, and explore effective strategies for rapidly growing your list. You’ll learn the differences between single and double opt-in methods, how to select the right email service provider, and create compelling lead magnets. Additionally, we’ll discuss segmentation, automation, and best practices to nurture your list and maximize conversions.

Start Reading List Building

In this lesson, you’ll discover how email marketing tools can simplify and enhance your marketing efforts. I’ll guide you through key features to look for, including automation, segmentation, personalization, and analytics. You’ll learn how to choose the right platform based on your business needs and explore popular tools like Mailchimp and ConvertKit. Additionally, I’ll share tips for scaling your campaigns and avoiding common mistakes, helping you create effective email marketing strategies that engage and convert.

Start Reading Tools & Software

In this lesson, I will guide you through the essential components of writing better emails that engage and drive action. We’ll explore why email marketing remains a powerful tool, despite new trends in digital marketing, and how to craft emails that feel personal and authentic. You will learn how to write compelling subject lines, strong openings, and effective CTAs, while avoiding common pitfalls. I’ll also share strategies for growing and segmenting your email list to maximize relevance and engagement.

Start Reading Copywriting & Messaging

In this lesson, I will guide you through the fundamentals of A/B testing in email marketing. You’ll learn how to optimize key elements of your emails, such as subject lines, CTAs, and design, to improve open rates, click-throughs, and conversions. I’ll walk you through setting up, analyzing, and iterating on tests, with a focus on avoiding common pitfalls. By the end, you’ll be equipped to make data-driven decisions to enhance your email campaigns and boost performance.

Start Reading A/B Testing & Optimization

In this lesson, we will explore how to effectively leverage email marketing as a reliable revenue engine. You will learn how to set clear objectives, build and segment your email list, and craft compelling emails that drive engagement. We’ll dive into measuring success through key metrics, discuss common pitfalls, and examine the balance between personalization and privacy. By the end, you’ll be equipped with actionable strategies to create, execute, and optimize your email marketing campaigns.

Start Reading Strategy
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Shane Barker
Digital Marketing Expert
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Why Content is Still King with Deirdre Breakenridge

Join Shane Barker and Deirdre Breakenridge, a seasoned PR and marketing leader, as they explore the unwavering importance of content in today’s digital landscape. Drawing from Deirdre’s decades-long career, they examine how authenticity, measurement, and emotional intelligence fuel content success. Hear strategies for forging deeper connections, leveraging influencers, and embracing discomfort to power meaningful global storytelling and brand growth in a constantly evolving media ecosystem.

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Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.
Today's guest...
Deirdre Breakenridge

Deirdre Breakenridge is a seasoned marketing and public relations leader, recognized for seamlessly integrating PR, digital media, and brand strategy. As the CEO of Pure Performance Communications, she guides organizations in creating data-driven, customer-centric campaigns that foster meaningful engagement and measurable growth.

An accomplished author, Deirdre has written several books—including Answers for Modern Communicators—and frequently shares her insights as a LinkedIn Learning instructor, keynote speaker, and podcast host. Her expertise has been featured in prominent industry outlets, underscoring her influence as a thought leader and mentor in the evolving world of marketing and communications.

Episode Show Notes

In this episode of The Marketing Growth Podcast, host Shane Barker sits down with Deirdre Breakenridge, CEO of Pure Performance Communications, to explore why content remains a vital force in marketing. With more than 30 years of experience in PR and marketing, Deirdre shares how her background in writing and storytelling shaped her success. She underscores the importance of building trust, crafting an authentic narrative, and leveraging influencer relationships for broader reach. Deirdre also reveals how emerging social channels challenge marketers to stay innovative and carefully measure their campaigns. From exploring the link between emotional intelligence and effective communication, to the value of stepping out of your comfort zone, Deirdre offers actionable insights any brand can embrace. Listen in for her tips on structuring content to resonate deeply with audiences, plus strategies to confidently tackle new platforms and speaking opportunities. Throughout the conversation, Deirdre’s passion for guiding entrepreneurs, executives, and brands shines through. Whether you’re a seasoned pro or just starting out, her forward-thinking approach proves that compelling content remains the cornerstone of marketing success today. Don’t miss this engaging discussion packed with real-world advice to help elevate your content marketing game, connect more meaningfully with audiences, and drive results.

Books mentioned

  • Answers for Modern Communicators by Deirdre Breakenridge

  • Social Media and Public Relations by Deirdre Breakenridge

  • The Miracle Morning by Hal Elrod

Brands mentioned

  • Aqua Net

  • Basecamp

  • Entrepreneur

  • Evernote

  • Grammarly

  • Hootsuite

  • Inc Magazine

  • Marketwired

  • NASDAQ

  • PR Stud Chat

  • Pure Performance Communications

  • United Airlines

  • Women Worldwide

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
00:10-00:57

Welcome to the podcast. I am Shane Barker, your host of Shane Barker’s Marketing Madness Podcast. Today, we’re going to discuss the importance of content. My guest, Deirdre Breakenridge, is the CEO and owner of Pure Performance Communications. She also serves as a CEO of PR Stud Chat, which is a community on Twitter for PR students, PR pros, and educators. A PR marketing veteran, she comes with rich experience of over 30 years in the industry. Listen to her as she elaborates on the reasons why content is still king in the marketing industry today. Listen till the end to find out the value of great content. So let’s start this thing off. Just so I can get a little bit of a foundation for the podcast, give us a little bit—where did you grow up? Are you always on the East Coast?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
00:57-01:09

Yeah. I’ve always been in New Jersey, born and raised. Although, in the ’80s, I had big hair, like a Jersey girl—you can’t tell now, let’s put it that way.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
01:09-01:14

So, you were a big—did you have stocks in Aqua Net or anything like that? Or was that just—?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
01:15-01:25

When we were in college? Yes, actually, I should have invested in Aqua Net, because that was the blue hairspray that got our hair about a foot off our head in a banana clip. I was good.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
01:25-01:47

Now, I know you look familiar. I was like, wait a second, I think I remember her from—no, I was always a West Coast boy. And I did watch a little bit, but I actually like the big hair. We had that a little bit on the West Coast too. I just know the prep. I know my—one of my actual friends—this is, I don’t know, 30 years ago now—no, wait, four years ago. It’s just crazy, the amount of prep that would take, because I do understand that the struggle is real.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
01:47-01:54

You know, we would go out at 11 o’clock for the sole reason that it took at least four hours to get your hair that high off your head.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
01:54-02:13

Prep is serious. I do get that now with mine. I know you’re looking at mine and thinking it might take three or four hours. I know a lot of people go, “Guys with amazing hair, what do you do with your hair Shane?” and I go, “Well, thank you so much,” because there’s not a lot left, and we’re just trying to hold on to what we have left. So that’s kind of the goal there. All right, so you grew up in the Jersey area, right? How big of a family did you have?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
02:13-02:33

Five in the family. I had two older brothers. I was the baby. So yes, they protected me. I was going to say well protected. But they also teased the hell out of me, and they wrestled with me, and I feel like I grew up being a little bit tougher. I had to have tough skin hanging out with two older brothers.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
02:33-03:05

Yeah, absolutely. It’s always nice because, once again, the protection side of things is great. But then they also treat you like a guy, probably when it comes to wrestling and stuff like that, and that has its value down the road. Like, if you have to get in a wrestling match or you’re fighting, or something—which I do frequently, I’m a big wrestler. We’ll bring that up a little later on because I know that was kind of a side fact. But speaking of side facts, is there anything interesting the audience wouldn’t know about you growing up? Is there anything that you’re like, “I haven’t told anybody this, but I used to professionally…” or anything like that?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
03:06-03:28

I mean, growing up, I lived in an interesting town. It was this little square, one-mile town where Washington either slept or went through, and a famous traitor was tarred and feathered in my brother’s backyard. So, his house is part of the National Historical Society, and they give tours through that home. So that’s an interesting story.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
03:28-03:41

It really is. So it’s actually historical, like a monument or something, where people would go through? Oh yeah, that’s awesome. Tarred and feathered—who knew that’s exciting. Do they still do that? Does your brother still do that with any family members at Christmas or…?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
03:41-03:46

No, no, thank goodness we’ve moved away from that. Now we just bust chops.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
03:46-03:57

There we go. And that’s what Christmas is all about, right? And wrestling, obviously, that’s exciting. So what college did you go to? Did you stay in New Jersey to go to college, or did you break outside of New Jersey?

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Deirdre Breakenridge

Speaker 2
03:57-04:28

I did. I stayed in New Jersey. I went to Glassboro State College. And I’ll never forget—years later, after I graduated, the college wanted to change its name to Rowan University. Mr. Rowan had given—I think it was a $100 million donation—to Glassboro State College. A lot of my alumni peers were upset that they were going to change the name. And I just thought to myself, “Listen, if Mr. Rowan wants to give that much money, then by all means, let his name be on that.”

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
04:28-04:29

I feel like 100 million is a pretty good reason to get your name on a school.

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DeirdreBreakenridge

Speaker 2
04:28-04:40

I think it was that. I just know it was the largest donation at the time, which is pretty cool. They’ve done a lot at Rowan as a result.

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Shane Barker

Speaker 1
04:40-05:11

I think that’s good. Obviously, it’s awesome when people make that kind of money, and then you’re able to give back, and it obviously helps the community. I think of times—a lot of those donation things—it’s kind of the, “Hey, thanks for doing this,” but the fact they’ll put a monument—I guess it depends on how much you donate, but you’re probably going to get a college name, a building, or something named after you. All it takes is 100 million dollars, folks, to rename a college. Do you know when this happened? The 100 million was probably a little while ago, huh?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
05:12-05:21

Gosh, this was years ago, but it was definitely long after I graduated. You know, it’s been within the last 10 or 15 years, I want to say.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
05:21-05:43

Gosh, that’s crazy—100 million dollars. I plan on donating to my college. I’m actually going to donate, I think, $1,000, and we’re going to see what I can do with that—maybe a rock or something like that. I’ll say, maybe not even “Shane”—probably just “SB” or something on the front. It’ll be by a tree or something, just to have gold. Hey, there you go. We got to start small, folks. We’ll start with a small rock, and then eventually, we’ll have…

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
05:44-05:48

A small rock, and then build up from there. Same foundation—it’s something definitely.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
05:48-06:00

We got to start somewhere, right? That’s really what it comes down to—small rocks, folks, that’s where we’re at. Well, cool. Tell us a little bit. Okay, so your college—you’re literally a Jersey girl, right? So, you grew up in Jersey. Bruce Springsteen fan, by chance?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
06:00-06:02

Oh, yeah, yeah, you had a big…

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
06:02-06:05

Yeah. How do you not? I was a Bruce Springsteen…

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
06:05-06:12

Exactly. If you weren’t a Springsteen fan, there might have been something wrong with you, right? If you were hanging out with my friends…

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
06:12-06:25

Yeah, I was gonna say, I can say it’s almost dangerous, wasn’t it? Weren’t you part of his gang? Didn’t he have a gang there in Jersey? I think I know kind of where—I think the whole city, right? I mean, everybody was, I can only imagine. Bruce was the man. He’s still the man. I mean, he was born in the USA.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
06:25-06:30

He’s still the man, yeah. He was just one big unspoken gang—and rule.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
06:30-06:43

Yeah, I wouldn’t want to go to Jersey and be like, “You know what? I am not a Bruce Springsteen fan.” I think that would not end well for you or anybody—but definitely not you. And are you currently in Jersey as well, like right now?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
06:43-07:16

Yeah, I’m still in New Jersey. I’m in Marlboro, which is Central Jersey. I always grew up in North Jersey, spent college in South Jersey—that’s where Rowan is now. But Central Jersey is just perfect because you get more green. There’s property, there’s still farms down here, which is really nice. North Jersey is a lot busier, smaller property, and I kind of felt like I just wanted to be away from that. It’s very close to New York City, where I used to live. I just wanted to be away from the hustle and bustle.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
07:16-08:26

Yeah, I think that’s it for me. I’m the same way. In the beginning, it was like, I want to be in the city. I want to be in the mix of everything, and every day I want to hear the honking and this and that. And then you get older, and it’s like, I just want something a little quieter. I don’t necessarily need a farm—I mean, I need to be close enough to the city, but you know, yeah, I just have to look at it. Every so often, I can tap into it, but I love the energy of the city. When I’m there, it’s amazing, but at the same time, I don’t think I could maintain that energy 24/7—I literally never sleep. I’d be so jacked up on the energy, that it’s good for me to go to a little quiet time. I like that—to be able to disconnect a little bit. Now I get that. So what was next after you graduated from college? What was your career path? How did you get to where you are? Because there’s a lot—we talked earlier—there’s like 50 things we could talk about, including athletes you’ve worked with. I’m always interested in hearing that journey, like after graduating from college. I’m interested because you’ve written books, you’re a speaker—you’ve done a lot. You were a teacher or a professor at the university, so kind of give me a little rundown of how that all played out.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
08:26-09:54

Yes, so I’m a writer. Writing is a part of everything that I do. I’m a storyteller. I like to say I get executives, entrepreneurs, and business professionals unstuck, so they can be seen and heard and build relationships. But basically, my writing—you could go back to fourth grade, where I had a fourth-grade teacher who would just swear I was going to be an author. But it really started when I was in college. I wrote an essay contest—it was an essay contest for WOR radio—and, of course, I won that contest. My guidance counselor, who was a mentor at the time, said, “You know, you have a knack for writing. Why don’t you select a career where you can always write? Now you have two choices—you can be a journalist, or you can go into public relations.” And I said, “Oh, okay—what? What is this public relations thing?” When he explained it to me, I thought, “You know what? That’s the way that I want to go.” Right out of college, even before I graduated, I did two internships at an agency in New York City. From there, I was hired by that agency. I just fell in love with the writing part of my job, working with the media, getting communication out on behalf of a client—and that led into always working for somebody else’s agency for about 10 years. When I was running somebody else’s agency, I said to myself, “I can do this for myself.”

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
09:54-09:57

I’m already doing it. It’s just in somebody else’s name.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
09:57-10:51

Exactly. Simultaneously, I was getting my MBA. Getting your MBA teaches you all the skills about business. My concentration was in marketing, but I was learning business skills as well. And I thought, “You know what? I’m going to launch my own little company.” And I did. My employer at the time became my client, and I got a handful of other clients. Then one of my clients, a larger agency in New Jersey, acquired my little agency, and I stayed with that agency as a partner for about 14 years. After that, you build something up and you’re kind of like, “Okay, now where do we go?” And I turned the page and said, “After writing books, speaking, and doing all sorts of interesting projects, I think I want to be a consultant now.” That’s when I started Pure Performance Communications.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
10:51-10:56

Ah, gotcha. So that’s the transition. Today, do you focus heavily on consulting?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
10:56-11:47

Yes. I do a lot of consulting, training, and speaking. It’s just the difference between—I love the agency world, there’s no doubt about it—but we always were working more product PR and marketing. Now I get to work one-on-one with executives, entrepreneurs, and business owners who want to turn a page to their story, who have to figure out, “How do I reinvent myself?” Because media is always changing, how do I build my credibility and thought leadership? And that’s where PR comes in. So I took the best of my world and brought it over into consulting. That allows me to write my books, teach, and to be a podcaster—you know, women worldwide, so many things. It’s great. I can design my day as an entrepreneur.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
11:47-12:19

Yeah. And that’s the fun part, right? When you get to a point where, foundationally, you’ve done a lot of really cool stuff—it sounds like your journey has been pretty clear. You kind of knew where you were going, like all you did was talk to a guidance counselor, and they probably said to take PR, not to take over PR. And you heard “take over PR,” then went ahead and did what you did. So tell me a little bit—you also have a book, “Answers for the Modern Communicators.” I’m assuming this ties in directly with your consulting business—how we get the word out from a PR perspective, personal branding, stuff like that. Tell me a little bit about your book.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
12:19-13:37

Absolutely. Thanks, I appreciate you asking. This book—I’ve been creating it for years. It started in 2003 because that’s when I began doing research around social media. Believe it or not, there weren’t a lot of PR people at the time focused on social media. Everyone was asking questions, and it was all around pain points. So I started curating, but I got a little sidetracked with some other books that I wrote. Finally, I think it was in 2015, the questions became fast and furious through Twitter, my blog, Skype, LinkedIn, email. And I thought, “You know what? Some of them are repetitive. Everybody wants to know questions in certain areas.” So I carved it up. I saw questions around relationships, reputation, mentoring, social media, and socializing your brand. I took all those questions—there’s over 156 of them—I carved them into chapters, answered them all, and included in every chapter other experts, influencers who could share their answers or their guiding principles. And that became my book.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
13:37-14:41

I think that’s awesome. I was gonna ask you—because obviously you’ve written a lot of books, and I think I’ve talked about this and potentially whined about it a little bit—I have a book that I’m working on, and I’ve only been working on it for 40 years now, right? I feel like it’s gonna come out in 2096—it’s right around the corner, so I’m super excited about that.

But somebody like you, you’re pumping out a book like every three hours. How do you like—for me, I’m just a little envious because your main thing is writing. But I love the idea that you grabbed all the questions, all the pressing questions that people asked you, answered them, and then brought in other experts. I think that’s something I could potentially put together, which I think is an awesome idea.

Tell me about some of your other books. I’m sure each one of them has been a little different. How do you—I mean, mainly, this is like me not even caring about anybody that’s listening. Literally, I’m doing this so that instead of hiring you as a consultant, I could ask you questions on the podcast. I was like, “What’s the cheapest way that I can get to one of the best PR people in the world? I’ll have her on the podcast!”

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
14:42-14:43

I’m happy to share…

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
14:43-15:10

This is it! This is the—and anybody else probably wanting to hire you as a consultant, if you don’t put her on the podcast, you can ask her all the questions. So that’s my snippet of information for the day.

How do you do that? How do you put together six different books? Obviously, it looks like some of them kind of start, then you have some other ones that take precedence. Like, you have six, right? At least six under your belt. Give me a little intel on that.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
15:11-17:26

Straight up, all you have to do is listen to what everybody’s complaining about. All the pain points—and your peers or whoever you’re writing for—are extremely vocal. What I did early on was start listening on Twitter. When you listen, people openly share. So I got questions for modern communicators, and I got a lot of questions on Twitter. Yes, that became a part of my book.

But the book before that is called “Social Media and Public Relations: Eight New Practices for the PR Professional.” That book was born from all my peers and all the communicators around me who didn’t understand when social media came on like a lion—or at least we felt that way—and we were behind the curve. They didn’t understand their role responsibilities were changing.

It all seemed so crazy, especially in the areas of crisis, being a content person, building relationships—how do you do it? So what I did was I went in and crystallized practices, developed eight practices to say to my peers, “This is what you’ve been asking for.” There’s been so much confusion around the area of reputation. “Here’s the practice, here’s everything that you need to do, all the steps—and by the way, here’s five influencers who want to talk about it because they’re doing the right thing.”

That’s how the chapters were formed. It’s always kind of the same. I don’t know—I rarely ever say I want to write a book because something is going on that just comes at you and you say, “Wow, I really want to solve this problem.” That’s what I’m doing. It’s like when you watch Shark Tank. Entrepreneurs solving a problem come up with the best companies, the best products. It’s the same thing with your book—you’re solving a problem, and you’re giving people the steps on how to move forward.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
17:26-18:47

I think that’s such a valuable point. It’s funny when you say it; it sounds easy. I’m like, “Yeah, all you gotta do is listen a little more.” I feel like my wife is right next to me saying, “You just need to listen a little more.” I’m like, “What did you just say?” It feels like there’s an obvious need.

That’s what happens with entrepreneurs—there’s an issue. They see an issue and say, “There’s not a solution for this, and I have this problem, right? Maybe now I can start a business that will take care of that problem.” For you, you had enough people asking these questions. You said, “You know what? Instead of me sending responses to 50 people, why don’t I write a book about it? There’s clearly a need there.”

I think this is another thing in regard to content—again, what are the pain points? What are the pain points of your potential clients? We look at it kind of the same thing. If you’re answering these questions in blog posts, and then you put it into a book, now people are buying it, and you’re a thought leader in the space.

I love that. Like I said, the book thing—I’ll come out with it one day. But I love the fact of talking with people on how they put their books together, because everybody’s process is a little different. The underlying message—and literally, I’m saying this out loud just for myself—is just to do it. It’s just to get it done.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
18:47-19:19

Yeah, it is. It’s to do it. And I’ve always worked with big publishers, and I think one thing that I’ve learned from the large publishers, so Rutledge is my publisher now, but I’ve worked with Prentice Hall, Financial Times, Press Pearson, and I always create once I know what this book is going to be before I even start. I always do this annotated Table of Contents, which kind of fleshes out what this baby is going to look like, and how am I going to stay on track? Because otherwise, maybe my books wouldn’t come out until 2096 either.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
19:20-20:09

Then we’d both be competing for that same year, which would suck, because I haven’t come up, and you’re pretty famous. Last time I checked, so that would really suck for me. So if you could do it a year before, that would be awesome. So yeah, structure helps too. I think that’s the thing. Structure is probably the key. And a starting point right is like, “Hey, let me see what this is going to look like.” Of course, I will continue to evolve and change. Yes, but it’s interesting to me. That’s interesting. I’m, I think I just need to probably talk to like, three more people on the podcast. And I actually have Andy Crescentino Who, who actually told me, like, “Next time we talk, you better have, like, you better have pieces of this already put together.” And he kind of threatened me in a nice way, which is unfortunate because now I can never talk to Andy again, because then he’s gonna call me on my stuff, right? So it’s like, I just, I can’t, I don’t wanna be held accountable, or anything like that. I got to make sure to avoid him. But yeah, that’s awesome. So I’m going to think about that. This is, I think that’s the way that you came up with it, which is, naturally, makes sense of just listening.

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Deirdre Breakenridge

Speaker 2
20:10-21:01

And one more tip for you, as you’re kind of streamlining your book, so it’s not 2096, you don’t have to always just sit at your computer. I mean, and I’m sure, you know, I wrote my book on my smartphone on Evernote. So when I wanted to answer a question, because Evernote is synced to all my devices, I just go in and I would talk into my phone and answer the question. And then I could later go to my laptop, I’d get it in Evernote, and then I’d dump it into my chapter. Oh, first I put it in Grammarly, because you always want to make sure, right? Not that you’re, you know, if you work with a big publisher, they’re pretty strict, and they always check things. But for all of the self-published authors out there, Grammarly is great, but that way it’s not so much pressure on you. Shane, you don’t have to be like, “Oh, I have to sit at my computer and produce a chapter, no record it.”

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
21:01-23:07

I am actually. So it’s funny that you talk about Evernote. I love Evernote just because, once again, you can do the audio, you can write stuff, and then you can write notes, and once again, it’s connected to everything. So I’m pretty in tune with the Evernote thing. It really, for me, it’s, it’s not like, I don’t have the content. It’s not like, it’s literally just one of those things. I just need to start getting it going. I have, like, ADHD, right? So I’m like, I would say a good amount.

Probably half my listeners do like, half my listeners are probably off the podcast right now because they’re like, you know, looking for a shiny penny or something like that. But all the people that have stayed on a little older folks that, you know, aren’t heavily medicated, you know, they’re still here. You know, I think for me, it’s really just doing it. Like, I have some of the outlines together and all that kind of stuff. And I have the collateral—the curriculum—because I was, you know, a lot of the stuff that I want to talk about is influencer marketing, and, you know, how to be influential. I mean, I taught, I teach a class at UCLA on personal branding and how to be an influencer. So it’s not like I don’t have the material. It’s just one of those things of sitting down between, you know, my workshops and, you know, all the other fun stuff for me, it’s focusing on this one thing for however many hours I need to do it. Because I’m like, “Oh, look, a shiny Penny.” Oh, look, I just got an email. Oh, look, you know, so I’m like I have to literally shut everything down, which is, yes, difficult for me. So that’s hard, it is. It’s hard to shut everything when you’re so connected. But this, I will tell you, over the years, I have been able to become more disconnected, or at least being able to disconnect from work and stuff like we talked about a little bit earlier about that. And I think for me, I’m getting to the point where it’s really just sitting down on a Sunday and saying, “Hey, let me spend two hours on this, you know, each week, and I can do it up.”

This is the thing. I’ll do it here soon, so that way I can talk to Andy again and be able to look you in the eyes and tell you that we’ve pushed that date back to ’94 or something like that. Now we’re hot in the trail to getting this thing going. So okay, so obviously you’re the thing. Do you obviously your background as a writer, right? I mean, that’s what you’re the premise of. Everything that you do has this common core or being a writer. So how is content a major piece of that? Like, how do you integrate? Because not everybody’s writers, right? And don’t have the expertise that you have. So how is it with content being kind of a major part? How do you do that with your consulting business, with your clients?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
23:07-24:45

So I think it’s understanding your thought leadership. So my clients start to learn their pillars of thought leadership, right? Pillars of content. And once you understand your areas of expertise, it’s really easy to figure out what media you’re going to explore right to put your content out, and it’s all based on your audience. It’s always what they want. And basically, what I’m finding is that we’re hungry for content. I mean, my goodness, there’s the long tail of publishing now. So there was just a study that came out by inclusive—I don’t know if you saw it. It was a media report, but basically, it says that there are so many more third-tier publishers that it’s good in a way, that everybody can produce content, and it’s bad in a way, because there’s so much out there that, you know, attention spans and everything is so saturated.

But I think it’s really important just to understand well, first you have to have a compelling story that you want to share. But it really becomes, how does somebody want to experience what you have to offer? And how are you going to meet their passion? I call it passion potential, because basically, whatever it is you have to share, has to meet their need and want for you to share it. So it’s all different. It really depends. Some of my clients are podcasters, some are more the digital correspondent types. Some are writers like me, and it’s always tapping into your, you know, what you do best as well, so that you’re not so bogged down, it doesn’t seem like such a chore as well.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
24:45-26:14

And I think, I think you hit the nail on the head with that. I mean, for me, it’s like, and that’s what we kind of look at, is like, what do you enjoy doing, right? And what are you good at, right? And it’s like, really building something around that, because you can always find if you’re not the best writer. I mean, if you can speak and put something into a tape and tell people what the premise of it is. Or, you know, we do video a lot of stuff, like we use Loom to be able to do a video and explain things. You don’t have to be the best writer in the world, right? You don’t have to with video. It’s a little difficult to clone yourself and have somebody else do it, so you probably have to do that work. But, if you hate being in front of a video, then maybe that’s not for you. But I think it’s important what people one of the things is, is figuring out, obviously, what you’re good at, but then also knowing that you don’t have to be everywhere, you don’t have to be on every platform, you don’t have to do every medium. Figure out what you enjoy doing and what kind of content you think your audience is going to like, and as long as that resonates with what you’re creating, then finding that connection, right? I think that’s always the hard part, because, you know, night we get this, and I think everybody does is like, there’s always a new platform, there’s always a new this, there’s always a new that, right? There’s always something to distract you from it. But I think it’s, it’s really focusing. And for me to say focus is kind of ironic, but to focus on exactly like, once again, what your message is, how you want to put that out, and once in what you enjoy doing. Because I think people want to, “Oh, I gotta do video, but I gotta hate video.” And I think there’s a difference between hating video and then also getting it to a point where you just haven’t done it a lot, so you’re not good at it, right? Not where you, like, have anxiety and you’re like, have to take medicine or something to be able to get on right? That’s a whole different level.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
26:14-26:15

That’s the point you don’t want to…

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
26:15-26:42

Yeah, that doesn’t make sense, because you’re, you know, because, I mean, drugs are expensive, from what I understand, but from what I’ve heard. So I think that’s the—that’s the key. Is like, what I go once again, what do you like to do, and what are you good at doing? And then you can build out the other pillars, because there’s other people that enjoy whatever that you don’t enjoy, like accounting or answering emails or something like that. So I will take that. If you’re like, “Oh, I don’t want to do video, but I will do this,” then we’ll work together. So figuring out what you’re good at, what you want to do, how you spend your day, and once again, do you enjoy what you do?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
26:42-27:54

But also, you hit on something really important when you were saying, you know, sometimes, if you haven’t done video in a long time, you’re a little reticent to do it, and you’re nervous, but you’re really still excited, stepping out of your comfort zone versus “I’m going to have a full-blown panic attack,” because I really don’t think this is for me. So I think people have to embrace stepping out of their comfort zone when it’s right to do for them. And I think that’s one thing I’ve always, always tried to do for my brand, where I started is if you take my writing and my storytelling, book author to Blogger to LinkedIn learning video instructor. I was a lynda.com instructor, and then LinkedIn acquired Linda. I’m an audio podcaster, and we’re actually launching the first video version coming out. But each time, I kind of felt like I’m excited, but, “Oh, this feels a little funny.” That’s okay. You still have to get used to stepping out of your comfort zone. That’s important too, today.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
27:54-29:41

And absolutely. And I think that’s the thing is that you know my yours, or my first speaking event, my first podcast, my first video thing, you don’t jump into it sound great, like I’ll give you an example, and I’ve brought this up in past podcasts. I have my first blog post that I wrote on my website, and I show it to my students at UCLA, and they always look at it, go, “God, that’s terrible.” And I go, that’s my point of showing it to you. Is that it’s terrible, right? It’s like, but I started right? So the thing is, with you is with you. And it’s important to go and do that and step out of your comfort zone. And my writing skills aren’t absolutely phenomenal. I’m not a writer by trade, but this is where I started, right. And now I have people on my team that helped me with writing, obviously, with, you know, writing content. So this is the thing is, like, you just have to get it started. And the video thing and the speaking thing being a great example of that, people are, I mean, people would like, it’s like, death, and speaking, right? That’s like, the thing a lot of the time, speaking is more scary than death, because speaking, you have to think about what you do after death. It just happens. And it’s like, okay, it’s happening. So it’s the crazy part about it for me is, once again, I think you touched on it is like, do are we so uncomfortable we just can’t do it because I get anxiety before I speak. And I haven’t told a lot of people that, but then when I get up on stage, other than you work, yeah, you work through it, right? It’s like, I kind of forget about all that. And now it’s this was in the beginning. Now it’s just kind of second nature to get up and speak. But in the beginning it was, it was absolutely terrifying. Like, I’m like, “What am I doing? But I know myself that I was like, I have to conquer this, like, I have to go through this, right? And I just not, I don’t love it by any means, but they’ll get to a point where I’ll just jump up on stage, grab a microphone, and then it’ll just, it’s all second nature, and that’s where I’m at now. But it takes a while to get there, and you know, I have to say, I’m willing to really go through the hard times? Because it’s not easy. It’s just worth it!

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Deirdre Breakenridge

Speaker 2
29:41-31:52

Yeah, I have a perfect example. I had done Facebook Lives for my clients, where I would be instructing them how to do a Facebook Live. But I will never forget—I was doing some content marketing for NASDAQ. NASDAQ had acquired Marketwired. It was when they made the acquisition of Marketwired’s newswire and digital media services.

So NASDAQ had this business unit that was also newswire and digital media services. I used to do videos for them. I was very comfortable being on video, going to trade shows, interviewing influencers there, and speakers. And one day, we were in Toronto at the World PR Forum, and I will never forget this.

The call comes in from headquarters, and it goes to the marketing director, who’s at the show with me, and they said, “Would Deirdre do Facebook Live video with the influencers?” And then at the time, the marketing director said, “Oh yeah, I’m sure she would do that. That’s a great idea.” And then they asked me, “Let’s just test it on our Facebook feed. We want you to go and talk for 10 minutes raw. Just go on the NASDAQ Facebook page, do a live video and talk.”

And I was nervous because it was NASDAQ—I mean, NASDAQ, right? So I thought to myself, “I’m going to be kicking myself if I say no. I’m nervous, but I’m going to step out of my comfort zone.” And I did. And just to the point of you showing your students that first video—I like to show this first video of me doing my Facebook Live for NASDAQ with their step-and-repeat banner behind me.

It was so bad. It was like my leg was moving. The angle was wrong. I could just pick it apart. But guess what I did? I did more of it. If I had said “no,” I never would have ended up at MarketSite in Times Square, doing a live show in the same studio as Squawk Box, broadcast out, where I got to be their digital correspondent and host of a show that strictly interviewed influencers.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
31:52-33:50

I mean, you just never know where it’s going to take you, and I think that’s what’s exciting—like the speaking side of things and workshops. For me, in the beginning, it was uncomfortable, but for me now, I knew once I got through that, there was going to be great stuff that was going to happen, right? But it’s like anything else—that first part sucks, right? Going from here to there, because you’re like this and that. But so many good things can happen once you break outside of that, assuming, once again, that you’re not so heavily medicated yourself to do something.

But even then, I would have. This was years ago. I was going on, and I was just a little nervous—little speaking event, little keynote I was doing in Santa Barbara. And the funny part was the guy that was there, he goes, “Hey, how you doing?” I said, “Oh yeah, I’m doing good.” And that’s always my answer, right? But I’m like, you know, sweating, and deep down inside, my palms are all sweaty. And he goes, “Do you want a shot of tequila?” And I was like, “Do I want a shot of tequila?” And I’m like, “I’m Irish. It doesn’t mean I drink before my keynotes.” But he goes—he actually goes on always. I’m thinking, he had a bottle of tequila. His point was that he had other people, speakers, that would—for a long time, they would drink tequila.

Now, I’m not recommending drinking tequila before—you care of the anxiety for them. And I always thought that was interesting. Now, I’ve never decided to drink before I go on stage, because I don’t think I need to drink when I go on stage. Now, after I go on stage, I’m with the group, right, so—but I just thought that was interesting, to get rid of the anxiety of it. He’s like, “Yeah, I recommend tequila.” And I was like, “Well, there we go.” I mean, who knows? Let me know if you use tequila before your keynote, and how that turns out. Or if you even remember it. And if you do, then that’s awesome. Let us know how that goes.

Oh, how funny, when we talk about content. So tell me, what are you really passionate about? Like, if somebody said, if they put, you know, your name, plus the hashtag—like, what would that hashtag be? What are you passionate about content-wise? Like, what would be, right now, if someone said, “Hey Shane, this to me is, like, really, where I’m—I know obviously your podcast, right—women worldwide.” So, I would say that’s probably what you’re passionate about. But tell us, what are you passionate about right now when it comes to content marketing so well?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
33:50-35:51

I mean, right now I am working on a project that is all about millennials on social media. So, I’m building it actually—it comes out of something sad, but it’s meant to be empowering and to move forward to help. I think you know this, Shane—we lost our daughter, my stepdaughter Noelle, in September. It was tragic. She was a millennial, absolutely beautiful, accomplished.

You look at people like Noelle on social media, and it’s a highlight reel. And it’s really interesting because now I’m finding out that millennials especially are feeling that their performance is tied to their value. Depression and anxiety rates are spiking. Suicide, which is really scary, is up 30% since the year 2000. It’s the second leading cause of death for Americans between the ages of 10 and 34.

So after what happened with Noelle, I really started talking to millennials, asking specific questions about how they’re feeling about social media and how leaders are coming across to them in their content, in their communication. And what I’m finding is that the model I’m developing is kind of the gap between what the millennials really want and need and prefer in their content and communication—and what’s actually coming across from business leaders and professionals. It really stands for “Face your fears, engage with empathy, use ethics and good judgment, and unleash the love.”

That’s where I am in the content space right now. With people I work with, it’s to always make sure you feel first before you communicate. That’s what I’m super passionate about.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
35:51-37:42

I love that. That is so awesome, and I appreciate you bringing up the thing with Noelle. I know that we talked a little bit on Twitter and through direct messages about that. I knew it was a hard thing for you guys, and it’s interesting how you’re turning it into something that I think could have a big impact. I think that’s awesome. I hope so. It will, it absolutely will.

And obviously, I’ve told you before, let me know whatever you need from my side to help get the word out—not only through the podcast but through anything. Because, like, I’m a big fan of passion projects, especially if they can make an impact. I think social media, it’s difficult for millennials, right? There’s really this need to perform, and this need to be out there, and you’re socially accepted by how many likes and comments you get.

If I’m not getting this content—I mean, I work with influencers a lot, and my class at UCLA is literally personal branding, how to be an influencer, right? There’s this kind of need to feel accepted or to monetize, and stuff like that. But the unfortunate part is if you’re not performing, they’re going to find somebody else who’s putting this forward. Some people have honest content, and some people have a façade of “Oh, my life’s great.”

I think there’s just so many other avenues to communicate, and it’s difficult. High school, college, it’s difficult at times. There’s a lot of moving pieces to it. I think it’s awesome that you’re looking into interviewing people and saying, “Hey, what are the potential issues here?” Especially when dealing with higher suicide rates and stuff like that. Social media has some upsides and downsides. It’s important to address both sides of it, especially if it’s affecting our youth and the people that—

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
37:42-39:30

Absolutely, it’s important. You know, what’s coming up a lot in my research is that millennials are saying that the way people are communicating everything is, “Don’t trust anything.” You just can’t trust anything. It’s disingenuous. It’s all planned communication, which in most cases, when they talk about their business leaders or brands that they like—the way they’re being communicated to—it’s planned, and you always have to verify and then trust.

I grew up a long time ago; it was you could trust first, and then if you had to verify. But now you would—you just don’t. There is no trust. And I think what millennials, what I see, is much more on the EQ side of things—this emotional intelligence, which is really important anyway. Because Shane, in an age of automation and artificial intelligence, the machine can’t take away things like caring, kindness, intuition, and the ability to build a genuine relationship. That’s all EQ, and millennials are very much EQ.

On the other side, sometimes the communication—because I’ve analyzed it on social media, I’ve used a social media intelligence software platform to look at how leaders’ emotions and communication, what’s being valued—and it’s really interesting, because the IQ words like “strength,” “professional,” “powerful,” and “experienced”—they’re all big words when you do text analytics. But words like “feel,” “real,” “trust,” and “compassion” are little words that are hardly ever talked about. It’s kind of amazing.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
39:30-40:21

Yeah, that’s crazy. Well, I can’t wait to hear more about what you’ve got going on there because—I think you’re touching on something that a lot of people don’t realize is going on, right? Because I don’t think it’s talked about a lot, right? Like I said, the other side of social media—how it can affect one can be great, then there’s the other side. It doesn’t affect everybody great, right? And so there’s that, and it can really cause issues.

I think that’s interesting. Once again, as I’ve told you before, let me know when you come out with that. I would love to support you in any way possible. Put it on my channels and stuff. Yeah, I think it’s important to look at both sides of that. I’m excited to see your research—I know how you do research, so I’m excited to see how that thing comes out. There’ll be another book, I can only imagine now. I’ll buy it. I’m ready. I’m ready for number seven. My goal is to come out with my book before you come out with your fifteenth book. This is my small goal—I’m going to put it out there!

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
40:21-40:23

Go out there, Shane. You’ll do it!

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
40:23-40:52

Don’t you worry, folks, I’m gonna get this thing. This thing’s gonna be—she’s only gonna do eight books in the time that I do one. That’s not a problem. Nothing here to judge. It’ll be good.

So cool. You know, we’re gonna switch gears here a little bit. Let’s talk a little bit about the content marketing side of things. Like, what do you think the biggest challenges for marketers are? Like, where do you see marketers failing when it comes to content marketing? Is there anything, when you see content that comes out, and you go, “Oh man, I really wish that more content marketers or more businesses would do this?” Is there anything like that for you? Is something glaring that you see quite often?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
40:53-43:25

Yeah. I mean, I think it’s a lot around measurement—seeing it from the inside. The measurement, right? Knowing that what you’re doing is actually effective. And if it’s for lead-gen—that you’re moving the needle, you’re actually getting leads, and they’re converting somewhere on your website.

You can track this. You can see it in the form of a download of something, or maybe it’s a sale—whatever that is. I also think that maybe brands need to take advantage more of the great way that influencer marketing and content marketing come together. When you involve influencers in your content, they have a reason to share, and it’s a win-win.

And always knowing that it’s not just about taking a bunch of influencers and putting them into one project, but more about understanding the influencers, their level of influence, what they like to do, and how they participate. Are they getting paid? Will they not? Is it something they’re so passionate about that they do it for free because they see some kind of value with the brand? That probably is something that needs to be developed a little bit more.

I would also say, after reading an article—I don’t remember if it was Inc Magazine or Entrepreneur—where one of the journalists or one of the contributors did this whole kind of experiment around influencers and pretended to be an influencer to see if a brand would work with them. I don’t know if you saw this article, but brands really have to screen their influencers a little bit better. I mean, this journalist went to the length of buying followers, putting up fake pictures, making it look like she was a candle expert.

Literally, she set up this whole series of posts around this Italian vacation that she took, and all the candles she had. She wasn’t anything, but she got brands interested in her, and they wanted to work with her. Some even sent her products. And that’s when she said, “Hey, I’m not even—I’m a journalist. This was an experiment.”

A couple of those brands were pissed at her, and rightly so. And one brand said, “You know what? You’re right. And we want to be a part of your article.” So there’s something about influencer marketing and the content you’re using. You’ve got to screen it. You have to know if your influencers are actually effective, and just content marketing in general.

How are you tracking your measurement?

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
43:25-47:51

So, it’s funny—I have to tell the audience that I didn’t set this up for you to say this or for me to say this, but it’s interesting. My main focus right now is the workshops I’m doing for brands on how to work with influencers. Because there really is a huge disconnect between brands and influencers. Not all of them, of course, but overall, from what I’ve seen and the research we’ve done, there’s just this huge disconnect. I talk to brands, I talk to influencers, and the problem is that brands often treat influencers like, “Hey, send them a product and let’s see what happens,” without caring about metrics or clearly defining expectations. They’re not asking specific questions like, “What’s included in your brief? What does this actually mean?” And that’s where I’ve shifted gears. That’s what the whole UCLA thing and the curriculum I taught there was about, and that’s why we’ve developed these workshops. The idea is, if you’re going to do influencer marketing, there’s a right way to do it. It’s not guaranteed every campaign will be successful, but there are certain things you must do—questions to ask, clear briefs to put in place.

You need to understand that if you’re reaching out to an influencer because you love their content, don’t give them a brief that’s going to strangle their creativity and force them into creating exactly what you want. Obviously, you like their content, so let them create within boundaries—they understand their audience best. It still has to resonate with your brand, but let them be creative. Don’t micromanage their process. Also, make it more of a relationship rather than a transactional approach of, “Hey, we’re the brand, we’re paying you, this is exactly what we want.”

I see this all the time—brands coming to me and saying, “Hey, this is Kim Kardashian’s cousin, we want to work with her.” I respond, “Okay, that’s great—but why?” They say, “Because it’s Kim Kardashian’s cousin.” Well, that doesn’t mean anything to me. Give me a reason: have you looked at her profile, checked the analytics, noticed great engagement, or seen that she’s never worked with these types of brands and think she’d be a good fit? Usually, the response is just, “No, it’s Kim Kardashian’s cousin,” and we’ve already been over this. That alone doesn’t matter. Often, brands just look at followers and assume a large following automatically means it’ll work. It’s interesting, because, once again, education is the key here.

This is a terrible analogy, and I’m mostly saying it for comedic effect, but the way I explain brands and influencers working together is like two 15-year-old kids having a baby. I’m not saying you can’t have a baby at 15, but I’d strongly recommend finishing college, dating a bit, learning about life first, and then starting a family. In influencer marketing, it’s like two inexperienced parties rushing into something without proper preparation or understanding. I’m not saying you have to hire me or another consultant, but educate yourself a little bit. Understand you’re at the early stages, and better learn how to work with influencers.

Also, realize that not all influencers are the same. Everyone has their own way of running their business, their approach, and how they handle payment—if payment is even involved. Another key thing is the value exchange of time. You might have influencers who have a full production team—videographers and editors—yet you offer them a free $10 T-shirt and expect eight hours of content creation. That’s just not a fair exchange of value.

It’s important for brands to genuinely look at influencers, not just use software to pull lists and send out templated emails. If you’re going to start a relationship with an influencer, actually look at their content and pass what I call the eyeball test. When I started in influencer marketing, there was no software—it was purely about looking at content and deciding if it made sense. That human element, that EQ, isn’t going away. Artificial intelligence won’t replace the human aspect of relationship-building and decision-making. Influencer marketing needs human judgment. You have to see if influencers align with your brand as real people.

I appreciate you bringing this up because it’s a very important point. I don’t always discuss my workshops, but I’m doing it now because relationships really are essential. Great things can come from these partnerships, but you need to learn how to properly collaborate. And right now, that’s the disconnect.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
47:51-48:15

Yeah, and it’s not a one-off. That’s the other thing. Sometimes it’s like, “Oh yeah, this one didn’t work out. Move on to that.” No, you have the chance to develop a relationship, and that’s meaningful. What you put into the relationship is what comes out. And that’s where you have to do your homework. You have to have understanding. You have to build trust and rapport, and that’s the best way to work together.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
48:15-49:42

It takes time, and I think that’s what people miss out on. Everybody—not everybody—but people in the world want “Why would I do a seven-second A/B if I can do a two-second A/B,” right? It really comes down to anything you do. I don’t care if it’s PPC, content creation, or marketing. You can skip steps all day long, but the problem is, you’re probably not going to have the outcome you want, right?

Influencer marketing is no different. If you just want to send out a templated email to 1,000 yoga instructors because you have a yoga product, you’ll find somebody that’s interested. But the problem is, are they the right person, right? It’s a lot more. You just have to put the time into it.

I think that’s where people get confused. They assume, “Hey, this is an influencer. They’ve got a big following. They’re gonna go post this picture. I’m gonna give them $1,000. I’m gonna make $10,000 and then I can go stay on my island, drink my Corona, and hang out for the rest of my life.” It’s probably not going to happen that way.

So, the idea of it is, as you’re developing, that relationship is the important part. If they do move the needle now, you guys can work on new campaigns. You work on other ideas and how you can do this. It’s going to be good for the influencer and great for the brand as well.

Absolutely. Cool. Alright, we’ve only got a few more minutes here, because this is what happens when we have fun. There’s no excuse here. This is just how it goes down. Sometimes.

What do you think for content—when you talk about any software you use? I know you talked about Grammarly a little bit earlier. Are there any other software tools that you use for either content creation, punctuation, grammar, or distribution of content? Is there anything you’re using—what software do you use? Like you couldn’t live without?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
49:42-50:59

Yeah. So I really like Canva, because it’s so easy to design anything in any format, anything you want. And even in the free version, you have a lot of good templates that you can use. You can always upgrade to the paid version. So Canva, I think, is a must.

I’m still a fan of HootSuite. We’ve been using HootSuite to carve out conversations so we can monitor what’s going on, but also to schedule content. Super easy to export your Twitter lists—whoever you want to follow, and whatnot. So HootSuite is a part of my world.

I like Basecamp, and this is more for project management. There’s a lot that goes into producing the audio side and the video side now of Women Worldwide, and there’s no way we could ever, ever do this through email. First of all, you have all these files. It wouldn’t work. So Basecamp is just a great way to have my team and Pro Podcast Solutions—that’s who does all of our audio and video—and we’re all together, and we know what’s going on around the same page, and all the content is in there to be used. I like that.

And I’m trying to think—are there any other ones? Definitely Grammarly. I think those are my top ones.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
50:59-51:27

Awesome. Yeah. You know what’s funny? I don’t think people realize what goes into a podcast, especially when you’re starting—and now you guys are doing video as well. The amount of work that goes into a podcast, which is funny because you think, “Oh, you just record it, then you put it up, and then you do this.” There are so many moving pieces, and it’s one of those things—I don’t know. There’s just a lot of moving pieces. I don’t think I do it the right way. And there’s always new things, and do this and do that, take clips here and put them here—it’s just a lot of work. But once again, I think it bears its fruit over time, for sure.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
51:27-51:31

It’s a lot of passion—one podcast.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
51:31-51:53

That is it. So, what would you consider—obviously, we haven’t even gone into the 17,000 things you’ve done over your lifetime—but what would you consider your biggest achievement? With the things you’ve done—obviously, you’ve done a lot of really great things—what would you say this is? And I guess it could be a current project you’re working on or one you’ve worked on in the past. What is that thing that you look at and you go, “I’m extremely proud of this”?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
51:53-52:59

So this is just a really cool thing. I mean, I’ve always been super, super proud of my books because I had a family member say to me, when I got my first book contract, “You can’t be an author. You don’t know the first thing about being an author.” And I said, “Well, watch me, because I’m gonna make this happen.”

Just to kind of show, yeah, I could do this. But it was after this last book—Answers for Modern Communicators—I did an interview on Best Seller TV, which is through the C-Suite TV network. This interview was picked up by United Airlines’ inflight television. So you know, when you’re on United, they have certain videos with people on different topics.

There, I was talking to Taryn Winter Brill on Best Seller TV about my book, and kind of like reputation and some interesting things in the book. So, to have people from all over the world reach out to me and be like, “Oh my gosh, I saw you on United Airlines,” I guess that was kind of…

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
53:00-53:04

I mean, that’s awesome exposure. Like, you gotta be kidding me. That is really cool. Yeah, that’s really cool.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
53:05-53:06

That did lead to a few things.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
53:06-53:16

Yeah, I can imagine. If you’re sitting on a flight, you’re like, “Wait, I know her. Oh wait a second, I should reach out to her,” because you have nothing else to do other than stare at the screen and go, “Okay, maybe I’ll take a few notes, and here I’ll get a hold of her offline.” That’s awesome.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
53:16-53:29

The first time that I went on United after it aired, we put it on our screen, and one of the flight attendants came by and said, “Oh my gosh, that woman—the likeness is unbelievable.”

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
53:29-53:30

She’s my evil twin.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
53:31-53:33

Yeah, she really is.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
53:33-53:36

That is too funny. So how long was that on United for?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
53:36-53:55

I think it was on for a few months. Basically, I guess they get shuffled. I don’t know if—I haven’t been on a United flight in a little while, but certainly when I go, I’m gonna look for it. But I haven’t had anybody say recently, “Hey, you’re on United Airlines.” So I guess it was—they put more on, and you get shoved to the back.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
53:56-54:18

From a consulting perspective, you can’t really get in front of a better client—the people that are actually flying between this and that. That’s beautiful. Congratulations on that.

So we’ve only got another minute or two. First of all, I want to say, tell me about Daisy. I have to get a little bit of information about Daisy because I’m a fellow dog lover. So I just want to talk about Daisy for a minute, and then I want to talk about what your typical day looks like.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
54:18-54:45

So Daisy is a beagle. She is part beagle, part bulldog—but honestly, she looks like a boxer, so we think a boxer slipped in. She’s adorable. She has to be on your lap all the time. Medium-sized dog. If she was a big German Shepherd size, I’d be in trouble. But she always has to be there. She follows me everywhere. I have a home office, and she’s probably sitting right outside the door right now. She’s the most lovable dog.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
54:45-54:57

Oh god, I love dogs. I’m a huge—we have two rescues. Anyway I love dogs, so I had to ask you about Daisy.

Tell me about your day, because I know you’re good at structuring stuff—what does a typical day look like for you?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
54:57-55:41

So, it’s hard to say what’s typical, but I do carve my day so that my creativity is in the morning. Creativity also includes when I do my video and podcasting, because I want to be high-energy and feeling really creative.

My favorite part of the day, literally, is my morning—which is devoted usually an hour to, have you ever read The Miracle Morning by Hal Elrod? It absolutely savers—program, silence, affirmation, visualization, exercise, reading, and scribing—I do it every morning. You could do it in six minutes; each part of the saver program could be one minute, or you could do it in an hour. However long it takes you. It takes me about an hour, and I love it.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
55:41-56:15

That is awesome. Yeah, it’s good. I go back and forth with regimens or schedules and things that I do, but I just recently started doing that—like, earlier than when I walk. Because I can’t run—long story short, I hurt my leg back when I was doing CrossFit stuff. So I was doing boxing, and anyway, now I’m going to these older sports of Pilates and yoga and stuff like that, which is difficult for somebody like me to slow down my brain.

Well, I’ll let you know how this all works out. But I’ve been doing walking and stuff, and running. I try to get a good little regimen in the morning, just to kind of get the mind going straight.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
56:15-56:28

So it sets your day. How you start your day is the way your day is going to play out. If you start walking and clearing your mind—or I do meditation to clear my mind—it’s just so much better for the rest of the day.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
56:28-56:43

Agreed, agreed. Alright, so I’ve got the last question of the day here. If I was to give you a credit card—let’s say I was gonna give you a credit card for $50,000—I don’t know. Hopefully, that’s gonna be enough for a Jersey girl—I don’t know. I know that hairspray…

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
56:43-56:43

Yeah, the hairspray.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
56:43-56:53

That’s definitely not going to be enough. So, if I was to give you a card for $50,000, where would you go? Like, what would you do with that? Would you go buy clothes, or would you go on a trip? Like, what would you do? Tell me—what would you do with that?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
56:54-57:16

It’s all about the experience. I would grab my loved ones, and I would go to a resort that has a spa. We would all take advantage of what that resort has to offer each and every day, and just experience it together. So that would be my idea of just maxing out that card and having the best time.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
57:16-57:40

Man, that sounds awesome. Well, nothing wrong with that. Nothing wrong with a little family time, a resort, and pampering. Why not adult beverages? I don’t know if there’s anything better than that right there.

You’ve been an absolute doll for the interview. I absolutely appreciate you taking the time today. Like I said, I’ll let the team know once this goes live, or let you know. And once again, if you need anything from me when you’re talking about these projects you’re working on, please reach out anytime.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
57:40-57:45

Thank you. If you know any millennials who want to talk to me, let me know. So that’s another good point.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
57:45-57:49

So if somebody wants to reach out to you in regards to that or anything else, where can they find you?

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
57:49-58:03

So you can find me always on Twitter. I’m @DBreakenridge. You can connect with me on LinkedIn. You can email me at deirdre@pureperformancecomm.com—that’s how you can find me. Or go to my website, deirdrebreakenridge.com.

A bearded man with short hair, wearing a light-colored buttoned coat, sits with his hands clasped and smiles gently against a dark background. The photo is in black and white.

Shane Barker

Speaker 1
58:03-58:09

That’s awesome. Well, hopefully we get some millennials that will reach out to you, get some interviews going. All right, have an awesome rest of your day.

Black and white portrait of a woman with long dark hair and bangs, smiling, wearing a dark blazer over a light top, facing forward against a plain background.

Deirdre Breakenridge

Speaker 2
58:09-58:10

Thank you.

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Shane Barker Breaks Down the Power of Digital Marketing
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Deidre Breakenridge Tackles the Biggest Social Media Challenges
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