
Book Marketing Secrets to Success with Rachel Thompson
with Shane Barker
Rachel Thompson, founder and CEO of Bad Redhead Media, shares her transformative journey from pharmaceutical sales to celebrated author and self-publishing expert. In this candid discussion, she unveils actionable strategies for crafting a compelling author platform, harnessing social media to engage readers, and mastering book marketing tactics that nurture brand identity while empowering survivors through her impactful storytelling.


Rachel Thompson is the founder of BadRedhead Media, a marketing consultancy dedicated to helping authors and entrepreneurs elevate their online presence. Combining her expertise as an award-winning author with years of hands-on digital marketing experience, Rachel guides clients in developing sustainable strategies that enhance brand visibility and drive meaningful engagement. Through her signature programs, she provides practical guidance on social media management, content creation, and platform growth.
As the host of the #BookMarketingChat on Twitter, Rachel facilitates weekly discussions where she shares insights on leveraging the ever-changing digital landscape. She is also the author of multiple books, including the “Broken” series, which have garnered critical acclaim for their authentic storytelling. Her success as both an author and consultant uniquely positions her to address the challenges faced by modern creators.
A popular speaker at industry events, Rachel champions transparency, empathy, and genuine connection, encouraging others to embrace a purpose-driven approach to marketing.
Episode Show Notes
In this episode of “The Marketing Growth Podcast,” host Shane Barker sits down with Rachel Thompson, founder and CEO of Bad Redhead Media, to unlock book marketing secrets for writers, bloggers, and authors. Rachel delves into her personal journey from growing up in Northern California to mastering the art of self-publishing. She explains how she transformed her passion for writing and storytelling into a powerful personal brand, using quality content, professional editing, and strategic branding to market her books.
Rachel shares actionable insights on building an author platform well before your book launch, emphasizing that success lies in continuous engagement and authentic self-promotion rather than relentless self-advertising. She reveals how investing in professional services—from freelance editors to graphic designers—is essential for creating a high-quality product that resonates with readers. Additionally, Rachel discusses how her personal experiences, including overcoming childhood trauma, have fueled her mission to support survivors and empower her community through free resources and regular Twitter chats.
Whether you’re a first-time author or looking to elevate your existing brand, this conversation offers practical tips to navigate the competitive world of self-publishing and build lasting relationships with your audience.
Books mentioned
- 30 Day Book Marketing Challenge
- Broken People
Brands mentioned
- Bad Redhead Media
- Rachel In The OC
- Amazon

Welcome to the podcast. I am Shane Barker, your host of Shane Barker’s Marketing Madness Podcast. Today, my guest Rachel Thompson is going to talk about book marketing for writers, bloggers, and authors. She is the founder and CEO of BadRedhead Media, a company that helps authors build their personal brands and market their books. Rachel has authored several books, and her articles appear in top publications like Huffington Post. She is an advocate for sexual abuse survivors. Listen as she gives expert tips on how to self-publish and market your books. So what’s going on, Rachel? Thank you so much for being on the podcast today. I know we’ve had a lot of people—when we talk to our audience, we ask them who they want us to speak with—and you’ve been on that list. We’ve been going back and forth the last few months, so we’re excited to have you on the podcast. And I figured, let’s kind of set the table a little bit. I know the audience always kind of—you know, some people know who you are and your passion, your history, which obviously we’ll go into, and other people want to know, like, “Hey, I don’t know you,” so let’s get a little history from you. So where did you grow up? Let’s kind of go into that. We’ll kind of set the table here a bit.

Rachel Thompson
California—kind of all over California. Started in the Inland Empire, San Bernardino area, and my folks were not happy being in that area because it was just so congested and smoggy. So my dad moved us up to Northern California, so that’s primarily where I grew up.

Awesome. And when we say Northern California, where in Northern California—Sacramento area? Okay, I’m in Sacramento. Did you know that? No, I had no idea. I’m literally in East Sacramento. That’s actually where my home is—Sacramento. And I use it as a hub to travel all over. That’s why I was kind of curious. You said Northern California, it’s like, let me see. It’s like, let me see where she’s from. So, are you still in Northern California?

Rachel Thompson
Yeah, I’m still in Northern California. My folks moved to Fair Oaks and stayed there for many, many years. And then as they got older and all of us kids moved away, they ended up in Roseville, in a Sun City, you know, area.

My wife’s aunt and uncle lived there. In fact, we just visited the Sun City up there. Beautiful place.

Rachel Thompson
It’s a nice little spot.

They have huge golf courses. And it’s all pretty small now—probably a little quarantined—but other than that, it’s an awesome place to be, for sure. So how big was your family growing up?

Rachel Thompson
Well, for many years, it was my sister and me. She’s older by about three years. Then, when I was 10, my parents had a surprise baby—another girl. Three girls, no boys. We’re all very close, and two of us are here in Northern California now. My youngest sister and her husband move around a lot because they work for the government, and right now they’re based in San Antonio.

Gotcha. So give us an interesting fact about your family growing up—something people might not know, or something you always did. Any fun traditions?

Rachel Thompson
Well, my parents were very influenced by their Jewish religion, so that was a big deal—especially for my older sister and me, although we weren’t quite as into it. I kind of abandoned it altogether, because when I was a sophomore, cheerleading was more important to me than going to confirmation classes—so I just exited stage left. My younger sister is really into it. She has three children and decided she absolutely wanted to raise them Jewish. For her, it’s an important part of everything they do. Interestingly, her husband isn’t Jewish, but he’s totally cool with it. I didn’t raise my kids either way. I have two children. I just decided they could choose. You know—raise your kids as you see fit. Do you have children?

I do, yeah. I have a son.

Rachel Thompson
Okay, so I have two daughters who are 20 and a son who’s 14. And, you know, for me, it was about raising them with good morals and values, although I still take them to my folks’ place for things like Passover or Hanukkah and such. But I also temper that with wanting to expose them to other things like Christmas and Easter. So, for me, it’s not so much about the religion as it is about understanding other religions and traditions. I think that matters more than anything else.

Yeah, I think for me, it’s about being culturally aware, right? There are other things out there, and that’s awesome. Long story short, even if nobody in my audience knows this, I was adopted. My dad was Jewish—still is, actually—now that I think about it. But since I was four, my family didn’t do a lot on the Jewish side of things, though we did celebrate Christmas. I’ve always loved traveling, so I’m into different cultures, different festivals—I’m very open-minded about that. It sounds like your family was, too, but you’re not necessarily fully embracing it. Still, it remains part of your family, the way you do things, and it’s very accepted, which I think is awesome.

Rachel Thompson
Yeah. And, you know, it’s funny because friends will come to me and say, “What’s the meaning behind this Jewish holiday?” And I’m like, “I don’t know—Google it. I have no idea.” I’m just not that person.

Let me look at my Jewish book—hold on one second. Oh, here we go. Look at what we have here. Yeah, oh, it’s always funny. You know, this is also another thing I found funny when I was traveling as a kid. We went to a church camp, and I remember being from California, and the first thing they asked me was, “Do you surf to school?” I’m like, “Just because you’re Jewish doesn’t mean you know everything about the Jewish religion, and just because I’m from California doesn’t mean we all surf to school.”
Then I’d tell them, “No, dude, how can I surf to school? My surfboard doesn’t fit in my locker,” and they’d be like, “Oh, that makes sense.” I’d say, “Yeah, totally, bro, sounds good.” So anyway, it’s kind of fun when you think about that. Or when somebody goes, “Oh, you’re from Sacramento? Hey, do you know John—John Smith?” and I’m like, “John Smith from Sacramento? Shut the front door. How do you know John?” It’s funny when people make assumptions like that—it makes me laugh.
So, did you go to college? I mean, did you go to college here in Northern California? Or did you continue your education somewhere else? Or did you just jump in because you’re extremely smart?

Rachel Thompson
Yeah, well, thank you. No, I went to Sac State—yeah, I graduated from there.

Yeah, so, God, it’s so funny—when I interview people, you just never know what they’re gonna say. I went to Sac State as well. I graduated with my marketing degree from there. Sac State is literally a mile and a half from my house—like, we were just there yesterday. My wife and I walk our dogs there all the time.
Now, with everything that’s going on, we’re still there a lot. It’s cool to see how the campus has grown, because when I went there many moons ago—let’s not talk about how long ago—it was a small campus. Now, it’s huge. They’ve got a welcome center and all this other stuff. It’s awesome. The football team did really well this year—just a lot of cool stuff. I’m more and more proud of Sac State and what they’ve done over the last year or so. It’s awesome.
So, going through college—what was your degree in?

Rachel Thompson
Communication studies with a minor in journalism. So I wanted to write. I always wanted to be a writer since I was 10, but I didn’t know how to fit that into a career. The school didn’t have a creative writing major when I was there, so the closest I could get was journalism. But there weren’t enough journalism classes to make it a major—this was in the ’80s—so the closest I could get was communication studies. And that’s what I ended up with.

It’s funny—that was kind of the same thing when I went to school. I was in entrepreneurship. I’d already owned my own businesses, and I wanted to take classes. At that time, there was basically one entrepreneurship class. There was no real, “Hey, we’re gonna train you to work for a business,” which isn’t a bad thing, or for a company. Yeah, that’s awesome. But I was like, “Well, hey, what about if I want to do my own thing?” And they were like, “What do you mean, do your own thing?” I’m like, “Well, I’ve already done it, and I just want to learn more about it.”
So it’s interesting. I know now they have tons of options—more creative degrees, English, entrepreneurship classes, all that stuff. I think it’s really flourishing. But yeah, back then, we were kind of aging ourselves a bit, but that’s okay. I joke that I started college when I was seven, and maybe you were three when you started. So we’re roughly in the same age range, give or take a few years.
That makes sense. So what was your dream job out of college? What were you looking to do, obviously with a communications and journalism background?

Rachel Thompson
Well, of course, I wanted to be a writer, and I did internships for various magazines, but there were no jobs in the Sacramento area for writers unless you wanted to work for a newsroom or something—and those were very few and far between. I had sold some articles to magazines while I was in my journalism classes, and it was funny because I was one of the few who was able to do that. My journalism teacher really encouraged me to go freelance and try it that way, but that wasn’t going to pay my rent. So I ended up interviewing for a pharmaceutical job—only because my older sister was already working for a pharmaceutical company and had met the man she was going to marry. I was at her engagement party, and I met her boss, and he said, “Well, I have a spot to fill. If there’s one great person from your family, there’s got to be another—come interview with me.” And I did, and I ended up getting the job. That kind of started me down the road to being a pharmaceutical rep, which really wasn’t my planned career. But I ended up having that drive to excel—probably the perfectionistic tendencies that I have anyway—led me down that road, and I ended up doing that for 17 years, for different companies. I eventually ended up back east, working in the home office, doing training—kind of utilizing those skills I had with Communication Studies, writing, creating programs, and pharmaceutical sales.

I mean, it’s not a bad industry to be in. Last time I checked, it’s not going anywhere, you know. I have a lot of friends from Sac State who went and interviewed and actually got jobs with pharmaceutical companies—which is a great career. I know it’s gotten a lot harder over the last 10–15 years, just because before you used to be able to meet with doctors individually and bring over donuts, cupcakes, and all the other fun stuff. Then they’d say, “Hey, you can’t do that because you might be swaying Dr. Johnson—he’s, you know, high on sugar all the time.” And so they started asking, “What can we do here?” That’s interesting.
So I think, yeah, pharmaceutical reps are not a bad gig—it’s a good job in Sacramento, and really, a good job anywhere. A lot of my friends made really good money out of college. It’s a crime, though, right? I mean, it’s sales for sure. You’re going to have so many gatekeepers in front of that doctor, and you got the receptionist protecting them, and you’re trying to get in there. It’s a cutthroat business, but I do think it’s awesome for sales. Just going in there, better understanding psychology, how to work with people, how to navigate past that person, and ultimately sell stuff.
For a very short period, I actually worked at a call center. I did it because a friend owned the call center and needed help, and it was also going to help me with sales. Even though I hated it—I was telemarketing, calling people when you and your family were just sitting down to dinner, and saying, “Hey, you want to refinance your house?” And they’d be like, “No, I hate you.” My numbers were pretty low compared to everybody else because I didn’t enjoy doing it, but I learned a lot about sales and how to talk with people.
You see, it’s all about convincing people to do something they don’t really want to do. You see that with Mormons, for example—they’re usually great salespeople because, for two years, they’re knocking on doors trying to convince people to change their religion or convert. That’s a huge sale, right? You’re like, “Hey, you know about this, let’s jump on board.” And it’s hard selling.
So, yeah, it’s interesting how our backgrounds play out in sales and how we did things. Now, how did that work for you? Because obviously, you did pharmaceutical sales and then jumped into blogging and writing. Tell us a little bit how that happened, because you’re kind of like me—there are like three venture arms of what you do, right? And I think we’ll touch on that a little bit. But, how did you get into blogging and stuff like that?

Rachel Thompson
Well, after pharma, I ended up quitting. I had my daughter, and it was so hard once you become a mom to be away from your child—even though my ex-husband, with whom I was still married at the time, worked from home. I kind of had a mini meltdown because, as a survivor of childhood sexual abuse, it was very difficult for me after having my daughter to feel secure in keeping her safe. Not that I didn’t trust my husband—of course I did—but we brought a nanny into the home who was sweet and wonderful, yet psychologically it was very, very hard for me to be away from her. I developed anxiety and depression, and eventually I was diagnosed with PTSD from trauma—yeah, trauma. I got help, thank goodness.
After about three or four years of being apart from her, we decided to have another child, but I just couldn’t get pregnant—probably due to all the stress. And there were other things happening in the industry; I’m not going to go into that, but eventually I just quit, and within a year, I was pregnant. Obviously, stress had a lot to do with that.
So I had my son, and then after about a year or two of being home taking care of the kids, I was pretty much losing my mind. That’s when I got into blogging, which was really coming into its own. At that point—my son was born in 2005—so around 2007 or 2008, I started writing about relationship issues in a humorous way, you know, once I finally had the kids down. My ex-husband was a slammer—he’d go out the garage door and slam it, and then the kid would start crying—and I’d be like, “Oh my God, could he just not slam?” Or, you know, like, “How hard is it to put on a new roll of toilet paper?” You know, when you’ve lived with someone for so long, those little things get to you.
So I started writing about those types of things and garnered a fairly large following. Eventually, I wrote two miracle humor books about relationships, marriage, and being a parent—silly things based on my blog. Then my blog just blew up.
What I learned from going back to being a pharmaceutical rep was that social media is a great way to listen and interact with people and build relationships—that’s really what I excelled at when I was a rep. It wasn’t so much, “Hi, Dr. Shane, you need to write my drug,” and if you don’t, I’m going to come in every day with my spiel. It was just, “Hey, how’s your wife? What’s going on with the kids? Did you get in a golf game today? How did you do?” I got to talk about my product—my drug—in a way that built relationships.
And so that’s what I was really good at. I was very successful; I won a ton of awards. Not to brag, but the reason I did well was that I focused less on the company line with my little sales pitch and more on interacting with people, listening to them, and understanding when they were having a bad day and didn’t want to hear my spiel about the drug. It was about reading them, and that’s why for me, social media and book marketing isn’t all about self-promotion. I do very little of that right now. My books are free—I’m letting people know they’re free. I’m not making any money on these books right now; I’m just hoping that people are able to read my stuff and maybe it will help them in their book marketing, or if they’re a survivor, they’ll know they’re not alone. That’s really what I’m doing with my books right now.

Which is awesome. I mean, it’s one thing—let’s talk about revenue, more about that? Because if that’s okay, I know I’d rather this get in somebody’s hands, have them read it, and if it’s a $10 or $20 price point, it could stop somebody. So there’s something very selfless about that—you’re giving something extremely valuable that could change your life, or help you experience something, and then you’re letting it go for free. So I think that’s very selfless of you, and I think that’s awesome. Thank you. And I think we still talk about that as well. I know in my audience, I have a good base, and we can talk where people can go and check this out. I remember you telling me you had a free deal on your books. The last time I checked—maybe a week or two ago—it was still free, right?
So, let’s talk about that here in a quick second. So, you had the blog, you had the books, and now you started the Bad Redhead Media?

Rachel Thompson
Yeah, I started that in 2011 or so. I’d been blogging for about three years, and I knew I was going to be publishing my first two books. I published the humor books, and they did amazing. This was when Amazon had opened up its self-publishing portal, Kindle and all that—this wild west of self-publishing, right? There were no rules. You could put your own work on there, and maybe 500 or 250 books were released every day. Now we’re up to, like, what, a few thousand a day? It’s crazy. So I published the humor books, and they were doing really well. I live in Orange County, which was very expensive, so I didn’t have the option of quitting work. But I did—sort of. I ended up opening my own business, and I realized I was helping authors on the side. They’d say, “Hey, you’re doing all these things. How do I do it? How do I do a blog tour? How do I do this or that?” So that’s how it started—there wasn’t a spammy link or anything like that. I just helped them. Eventually, I realized, “Wait, this is what I want to do,” so I launched BadRedhead Media. I tell people it’s basically marketing for authors who think they can’t market, or they have no idea how to market. We can help. People say, “Well, what’s your business all about?” and I say, “We’re really about shifting the paradigm.”

That makes total sense. I think even today, brands—and whether you’re an author or whatever—still don’t get it. You don’t need to promote yourself every single day; 500 links like that just get under people’s skin, and nobody really wants that anyway, right? The idea is that there needs to be a strategy behind it. There’s actually a really famous football guy (I won’t say his name, but I think he listens right now) who promotes an energy drink every single day. And I’m a huge 49ers fan, so people might know who this is. Every day he talks about the energy drink, and I’m like, “Man, there’s a better way of doing it.” You’re a huge Hall of Famer with a good following, but just every day you talk about it. I wonder if you had a better strategy—like, you don’t always have to talk about it, but you can have it in the background, wear the shirt, and do other things that people will subconsciously notice and understand that maybe this person is using that, and that helps them get up in the morning or gives them energy or whatever.
I think there needs to be a better strategy. I really want to reach out to him—I’m a huge fan—and offer him a half-hour consultation so we can talk about how he can do this better. Because while people will react to constant promotion, you’re just shoving it down people’s throats, and they’re not going to be a huge fan of that.
So, let’s move on, because I do want to talk about the book and how you do the self-promotion—that’s something we definitely want to touch on. Tell me about your few books. Like, we’ve got “Broken Pieces.” You have “Broken Pieces.” I know you won a number of awards for that. Could you give me a little background on that?

Rachel Thompson
Well, I put out two humor books, and then I ended up pulling them because, well, one, I ended up divorcing my ex-husband—which was a big part of it—and two, I really changed my strategy as an author. So I have my two brands, basically “Rachel in the OC,” since I lived in the OC for 17 years. People are like, “Why is it that?” but I stuck with it. The other thing was, when I started Twitter back in 2009, there were already several “Rachel Thompson” authors, so I needed a different name. What I decided was that I was ready to tell my story of being sexually abused by a neighbor when I was 10 years old, and I felt like it was something I had hidden for many, many years and didn’t want to hide anymore. So I put together essays and poetry talking about it.
My main goal really wasn’t to make a huge amount of money; I just wanted other survivors to feel less alone. I read a book— I think in 2013—and then I wrote “Broken Places,” which is the second book, in 2014, so the books go together. I did win a number of awards, which is wonderful, but the most important thing was that when I released the first book, so many people emailed me, DM’d me, PM’d me, and left me so many messages about being survivors as well—men, women, LGBTQ clients, even… And I felt like there was something I needed to do with this, and I didn’t know what.
So I was talking with a therapist friend of mine, and I said, “You know, I’d really like to start a public chat on Twitter, because we don’t need to be ashamed of what happened to us—it’s not our fault we were abused as children. The criminal committed the crime. We didn’t do anything wrong.” I’m so over the victim-blaming, especially with all these public issues going on. So in 2013 I started Sex Abuse Chat, which happens every Tuesday night (tonight at 6 o’clock Pacific, 9 o’clock Eastern). I started it with that therapist friend, and although she had to back out a couple of years ago due to personal issues, we’re still good friends, and now I have two other co-hosts. We’ve been doing it every week for the past six or seven years, and it’s built a huge community of survivors who attend.
And that’s been, for me, the best part about publishing my books—because I sell them for very little. It’s not about making money for me; it’s about helping other survivors feel less alone.

And so, let’s talk about that. Obviously, you seem very selfless with this, and I can only imagine the transition from saying, “Hey, this has happened to me. I’m embarrassed, shy, nervous—whatever those feelings are, or ashamed,” to being able to say, “Listen, I’m just going to tell the world my story.” I know that’s extremely difficult. I mean, I know firsthand there are things that have happened to me—not necessarily sexually—but things in my life that I didn’t want people to know about. But once you get it out there, and you start to see that people are relating to it and have experienced similar things—even when they didn’t think anything happened to you—then, when you let that go and release it, good things can happen.
I think that’s awesome. It’s really cool that you’re able to tell your story and the things you’ve done. I also think it’s helped you because you have a different mindset. You know, a lot of people, when they create books, are looking at a few things. Some people have this notion of, “I want to make a million dollars”—and I’m not saying you can’t do that with books (I do, I can tell you that), but it’s very difficult. Or maybe you’re doing it for thought leadership, or to give back to the community by sharing something very personal—your story.
So, when you talk about self-publishing, how did you go about doing that? What was your process like? Because obviously, you were at the beginning stages of self-publishing, and it was very difficult. You had, what is it—the Big Three? The book distributors that do major distribution for any kind of self-published book deals. Tell us a little bit about that journey. And if anybody’s looking to self-publish or come out with their book, give us some background on that.

Rachel Thompson
Well, I decided at the beginning that if I was going to self-publish—which I wanted to do because I had the marketing background to market my own books—I wanted to do it top-shelf. I wasn’t going to just take a document and upload it; that’s like taking a book report and calling it a book, right? So I ended up working with people I had met in the self-publishing space. I hired a freelance editor, a professional graphic designer, and a professional formatter. You have to understand that if you’re going to do this right, it’s an investment. You can cut costs, but you’re not going to make any money if you compromise quality. If you want a good-quality book, then you have to invest in yourself and in the book.
When I started, there weren’t many companies you could hire to do these things. Now you can actually hire companies like BookBaby, or you can go to places like Reedsy and hire professionals. I have a team I work with who are very, very good at editing, formatting, and graphic design—and I’m putting together a resources page on my site. But back then, you sort of had to just trust that the people you hired would do a good job.
Since then, I’ve also worked with a hybrid publisher who is now defunct, but they were great. I even led an imprint for them for other survivors, helping to publish about 10 or 12 books by other survivors, which was fabulous. Then, once they closed, I got an agent and ended up going with a small boutique publisher, and they were great too. I loved working with them, but I literally made no money. So after a year or two—actually, I think it was about a year—I got my rights back and republished all my books myself.
For me, self-publishing has been the best way to make money, which isn’t to say I’m not open to talking with an agent—I have an agent who’s interested in talking with me. But, as I said, it’s not about making money for me. My business makes my money.

Yeah, and I think if you have an agent or a big publishing company, it’s hard to tell them, “Hey, my big thing is I don’t want to make a lot of money; my goal is to just get the word out.” It’s a passion project, right? For you, it’s about creating something helpful. But big, bad publishers are going to say, “What do you mean you don’t want to make money?” and they’re like, “Next person.” Their focus is obviously revenue, which makes it a little more difficult.
But I think your goal of helping people, rather than focusing on revenue, is just awesome. Most people don’t think that way, but in your situation, all the feelings you had throughout this journey made you ask, “How can I help people better deal with what happened?” Because you had to deal with it—it wasn’t easy—and it’s not going to be easy for other people either. The more support you have, like Twitter chats and free books, the better. Unfortunately, more and more people are going to need help in these situations—how do I deal with this? Not everybody can pay $100–$150 an hour for a counselor to assess trauma. You don’t just go to a counselor twice and suddenly become a new person; it’s continued support and ongoing work on yourself to understand what happened.
So, kudos to you for doing that, and that’s awesome—all the books you have coming out. Now, what about the challenges? It sounds like some of the challenges were, like, managing the process—you need someone to help you with the books—and then there’s the issue of getting your rights back and the whole self-publishing process. Self-publishing made sense for you because you have that marketing background, and now there are companies, as you mentioned, that can help with all of that, depending on your goal and budget.
So, what would you recommend for first-time writers or someone who wants to write a book about anything—whether it’s marketing, childhood, a biography, or even a fictional book? If they listen to this and say, “Okay, I’ve got an idea. This is what I want to write about,” where would you, as a seasoned writer and author, recommend they start?

Rachel Thompson
Well, I always recommend that writers build out their author platform regardless of where they are in the process of writing their book. Because the issue is—and I get this a lot with clients—they’ll say, “Well, my book came out two months ago,” and I’m thinking, “Okay, I’d better have started six months ago,” right? Because once your book is out, it’s already a bit late. I always say, “You really need to start six months ago—or even a year ago—before your book ever launched, right?”

Yes, that’s what I used to do a lot with crowdfunding. People would come to us and say, “Hey, I only have 30 days, and now there are just two weeks left. What should I do?” And I’m like, “Well, we should have started six months ago.” You need at least three to six months of ramp time before you even go live. It’s a difficult thing. It’s like, “Man, I want to help you, but you’ve only got two weeks,” you know? It’s the same thing with your book. If you miss that crucial lead-up period, then once you go live, how do we regenerate that vibe of people getting excited about something that’s already launched, right?

Rachel Thompson
And in publishing, we say we brand the author, not the book. I kind of changed it a little bit to say, not only do we have to brand your book, but more importantly, we brand the author. This is the one thing I’m writing a little mini book about—branding. And this is the one thing that most writers or bloggers trying to write a book can’t get their minds around: we’re not just going to talk about your book 24/7. People want to find common ground. They want to understand these universal truths—basically, what do we have in common? Because that’s what we’re going to talk about. Yes, we can also talk about your book, but use the real estate that social media gives you—use your header, your bio, your pinned tweet or pinned post on Facebook—to say, “Oh, here’s my book, it’s coming soon,” or “it’s available now,” or “you can pre-order it,” whatever. But that’s not all you need to be talking about.
Then I give examples: What are four or five things you’re interested in, or want to be an expert at? What’s fascinating to you? Talk about those things, share articles and quotes about them, and then when your book does come out, you can continue to talk about those topics as well as what’s going on with your book. I think a lot of times people are very hesitant or afraid of branding because it sounds like something out of Mad Men—”sell this product”—but they’re probably already branding themselves without realizing it, and that’s where I can help clarify that for them.

I think that’s the big thing. I always tell people, “Listen, here’s the deal. If you’re going to post the same thing every day, it’s like—imagine you’re on a walk and you meet the same person every day. I walk up to him and say, ‘Hey, I’m Shane Barker, and I’m a blogger, and I sell books.’ And he goes, ‘Cool, thanks, Shane.’ Then you see him again the next day, and I say, ‘Hey, my name is Shane. I write blogs and I write books.’ And he’s like, ‘That’s really cool, Shane, it’s nice to see you again.’ But eventually, he’s thinking, ‘God, we got to watch out for Shane when he’s walking his dogs,’ because all he does is come up and tell me the same damn thing he told me yesterday.
And that’s super awesome. I get that you write books, and I get that if I need a book, I need to reach out to you—it’s the same thing I tell clients. At the end of the day, think about having a conversation. If I come to you and say the exact same thing every single day, you’re going to lose your mind, or you’ll avoid me like the plague.
I probably should have said, “the Coronavirus,” how about that? That would make it a little more relevant these days—different meaning now—and it totally does. So, you have to think: what if we’re going to have a conversation and people are constantly engaged in your feed, which is really the goal? For me, I talk about craft beer, I talk about speaking—I don’t need to tell people every single day that I’m a speaker or that I do this and that, or how they can hire me. Honestly, in my situation, I probably don’t even talk about it enough. It’s more of a hands-off approach: “Hey, come read my blog. If you like the content, I’ll have a little note on the side that says, ‘Hey, we can talk,’ or ‘I really should improve on that stuff.’” For me, it’s more of an “let me educate you” approach, and then hopefully you’ll reach that “aha” moment—like, “I’ve read 50 of Shane’s blog posts, and now I know who I should hire to help me.” Then you can help that person.
I think that’s what I try to convey: have a normal conversation. When I talk about influencer marketing, we talk about engagement and all that. You have to consider—if you look at an influencer you want to hire and their engagement is all emojis, that’s not really engagement, right? If I walked up to someone in a restaurant and did, say, a heart emoji (which you guys can’t see because we’re on a podcast), and if I did that every time, people would be like, “What do you like? What are you doing—a heart emoji?” Instead, have a conversation. That’s true engagement.

Rachel Thompson
Absolutely, and I agree with that. The thing that always fascinates me is how not just writers, but anybody with a service or product to sell suddenly loses all sense of perspective—like you said earlier, with telemarketing. You become that person when you have a book to sell. They lose that perspective completely, right?

Look, pull yourself out of the situation and ask, “Would I want to go meet myself?” I mean, I’d say no—I don’t want to meet Shane. Every time I walk around the park and see Shane, I’m like, “Oh God, here comes that spiel again.” You don’t want to be that guy. Nobody wants to be the annoying person who’s always talking about their new relationship until your friends say, “Hey, don’t mention that anymore.” But when you’re in the middle of it, you do stupid stuff, and people are like, “Hey, didn’t you tell me a month ago not to do that? Why are you doing it now?”
It’s different when you know it’s on your mind—”I have this to sell”—and you can’t let it go. Step back, look at yourself in the mirror, and ask, “Is this how I’d want to behave? Would I want to hang out with someone constantly trying to sell me something?” That’s where self-reflection comes in. “What do I look like right now? Do I look like a crazy lunatic?” I’m not saying you are, but I can be that guy, and I have friends who do it too. Sometimes people just won’t buy anymore because they don’t want to hear it. It’s not that you have a book every single day—nobody cares. It’s not going to be an engaging conversation.

Rachel Thompson
Exactly. And that’s the other thing I try to get people to understand: my personal favorite social channel is Twitter for interacting and building relationships, but for conversions, it’s very low. So people need to accept that just throwing links out there constantly isn’t going to convert to sales. You need to, as I said, let the real estate do that for you, whereas something like Pinterest—where the link can stay—the half-life of that link is about three months. So when people tell me, Well, I’m not going to do Pinterest because I can only do one channel, I think, Okay, well, if you’re only going to do one channel, maybe it should be one where the half-life isn’t, you know, two minutes. It should be something else that might be more effective for your demographic. And if you don’t know what your demographic is, well, let’s figure that out. Yeah, there’s a lot of work involved, and a lot of times, writers—writers are lazy. I’m a writer too. So if you don’t want to do the work, then don’t complain about it. Those are the types of things I have to get them to do just the tiniest bit of work.

Yeah, and just this is a PSA: not only are writers lazy—I think everybody seems to be lazy. I mean, anytime you come with something that’s, you know, what is it? What was the thing? There was a quote, something like, there was something that came and it was disguised as work or something. So the idea is, hey, I’m not saying everybody’s lazy, but once you really understand what it takes to promote a book, it isn’t, “Hey, go send out six tweets and sit back and let’s watch this thing happen.” I deal with this in influencer marketing. All I have to do is hire Kim Kardashian, give her half a million dollars, and she posts one time about my supplement drink—and then I’ll make millions. And I’m like, no, that’s a terrible idea. It takes work, right? And so it’s like, everybody’s going from the 10-second ad to the 7-second ad. Now I want the three-second ad; I just want somebody else to do it for me. I mean, is there any way I can get somebody else to do it? And you can write—maybe not fitness-wise—but you can absolutely hire somebody, but expect that either you have a lot of money or you have time, right? Anything you do is going to take time; nothing’s an overnight process, like being a sales rep. What about when you were a pharmaceutical rep? Let me guess, the first month, you absolutely crushed it, right? No, no, nobody did. Nobody does, for the most part, if you don’t have that background. So the thing is, you go through it, and it’s hard—but guess what it takes? It takes a year. It takes two years before you start to learn the process. But it’s the same with anything. You want to start doing video, blogging, or be an author—just know that it takes time with anything. So if somebody has that magic formula for you and says, “Hey, I guarantee this is going to get you this, and you’re going to get this, that, and the other,” be very cautious of that. I mean, you can get tips and stuff from mentors and people who have reached a certain level—absolutely, you could take advantage of that, like hiring somebody like yourself, or saying, “Listen, I’ve done this before. Let me show you this journey.” But just know that the expectation is it’s going to be a grind. Because if it wasn’t a grind, everybody would be doing it—it would be super easy, like crowdfunding. When I did that back in the day, people were like, “I didn’t know this much work,” and I’m like, if it wasn’t this much work, everybody would be making millions. We just wouldn’t have one marketing company you’d work with for the rest of your life. It’s work. You just got to put in work. And that’s the thing: when I’m working with potential clients, I send out these questions to make sure we’re on the same page about what results we’re going to get, how we’re going to handle things, how much work you’re going to put in, and what I’m going to do on my side. Because in my early days, a lot of that got mixed up—like, “Yeah, we’ll do it for this.” Hang on, a problem sounds good, and then, all of a sudden, “Well, how would I be able to do that?” That’s what you need to do. “Oh, I thought you were gonna do that.” I’m like, how would I go and promote your book when you’re the author? You’re going to get a lot more exposure than if you do that. So it comes down to that—when contracts get involved and all the other fun stuff. We have a clear expectation of what’s going on. But once again, it takes work, right? It’s not easy.

Rachel Thompson
Managing expectations, and not just with your clients, but with yourself as an author and, of course, as a business person too.

So I agree with that. Right now, your books are free for me. If somebody wanted to do a book, I’ve had plenty of people reach out and say, “Hey, here’s my idea, I’m gonna write this book, I’m gonna become famous, I’m not sure how to do anything like that.” But I want to keep things realistic. Obviously, with self-publishing, I understand it’s where you make money, or you’re going to make most of the profit, unless you’re doing something with Amazon. There’s a percentage there, but you still have to have your own marketing. You’re the secretary, the treasurer—you’re everything, right? You have to do a lot more on the production side. So how realistic is it to make money from a book? A lot of what we’re looking at is writing for your business, to bring that business in, leverage it, and get exposure. I just want people to be realistic about, “Hey, when you write a book, it’s not going to make you a millionaire. It’s not going to make you…” I’m sure I’m somebody you could talk to—people might think dollars could be made.

Rachel Thompson
Well, it’s probably not realistic to make a million dollars. That’s like one in a million. You have to sell a hell of a lot of books, and it’s just not that simple, but people don’t realize that. I’ve told people, “Hey, if your goal is to make money, you probably want to do something else. I’m not saying you can’t make money with your books, but there’s a lot of competition—it’s not easy, it’s not simple, and it’s not a quick fix. But if you love to write, if you have a story to tell, and you want to get that message out there, that’s a whole different approach. It’s about building that audience and building that community around your message. And if you can sell some books in the process, fantastic.”

Yeah, yeah. I mean, it’s the same with products, you know—somebody comes to us with something that’s just not a great product. I can probably get you some sales, but at the end of the day, I’m also promoting something that I can’t fully say I promote. So there’s a disconnect. Shane, one point; Shane, two points. Shane, starting off with, “Oh, yeah, I can do it. Not a problem. Let’s do it now.” Shane, two points—I was like, that’s going to be a lot of wasted effort, right? I think the expectation is, “Hey, you want sales,” while on my side it’s, “I don’t know if we can do it.” I mean, we can do it, but you’re just not there yet. There are certain things you have to do. People reach out to us saying, “Hey, I’ve got a logo and an idea.” I’m like, “That’s awesome, but you’re probably not there yet regarding what we do,” unless you’re making millions and willing to spend a lot to get there. We can accelerate that learning curve, but it’s just one of those deals.
Another thing I want to touch on—I’ve been talking about putting out a book for what feels like forever because I just haven’t done it. You’re a mother, you’ve got two cats, and you’ve got, what, three businesses? It feels like more sometimes. So, I mean, how do you—since a lot of your business is writing—find the time to write? I know it comes naturally to you because you’ve been doing it for so long. But how do you allocate that? That’s the hardest thing for me because I pretty much have ADHD and like 500 screens and 10,000 tabs open. I’m like, “Hey, Shane, why don’t you spend half an hour this week working on your book?” And I’m like, “Yeah, sounds good.” But then I sit down and I’m like, “I gotta cut my toenails, I gotta mow the lawn,” and then, “Oh, there’s a new craft beer that just came out.” I’d rather hang out with my wife at a pub, walk my dogs, or play baseball with my son. So here I am, with everything else going on instead of sitting down and trying to focus—which is the key word here. How do you do that? Do you have a system? Like, close the blinds, turn off all your electronics, and start writing so nobody can disturb you? What’s your routine?

Rachel Thompson
Well, it’s challenging. There’s absolutely no doubt. What I try to do for myself is keep a journal—I physically write in one. If I can’t do it every day, then I do it every other day, and it can just be scribbles: what I’m feeling that day, a word I want to write about, or a phrase that’s stuck in my head. I’ll give you an example in just a second. But I’m maintaining two blogs—my RachelInTheOC.com blog, which is more about life, real life, surviving sexual abuse, and then also badredheadmedia.com, which is my business, focused on author marketing, branding, and that kind of stuff. So I have those two sides of my brain working there.
I’m also finishing up edits on Broken People, which is my third broken book—the third and final one. Then I’m writing The Bad Redhead Media Twitter 30 Day Twitter Challenge, which is the second of those two books. So that’s on my writing schedule. Meanwhile, I have a full docket of clients who come first, then I have two kids, my guy, my cats, and all the other home stuff, plus all the other projects.
So what I do is, on Saturdays—which is my day to not be at the computer for work—I set aside an hour for my writing projects, whether that’s one of my two books that needs work. It’s not for blogging or writing anything else; it absolutely has to be for my two books, and I just set aside that time.

Just do it. Just get it done. I mean, I think that makes sense. It’s funny, I was going to ask you, “Are you working on your next book, or are you just so busy?” But I know you are. If I keep talking about writing a book, maybe I’ll actually do it. That’s how I work sometimes. If I’m going to do it, I want to do it right. I have a million things going on, a short attention span, I’m a dad—so I’m traveling or with my son—and it just never happens. Maybe I need that accountability. If I say it out loud, I’ll do it. I’d love to know how you handle all that, though, because I see you doing so many things. Maybe you do it well, maybe not—it’s tough, right? We all wear so many hats. So what’s next for you? Are we looking at June? Is that when your book is coming out? Where are we at with that?

Rachel Thompson
I’m hoping it’ll be out by summer—I’m looking at June. I just have the final edits to do, and then it’ll go through proofreading and copy editing and all that stuff. Hopefully, we can get it out before summer. After that, I’ll probably do a blog tour, maybe some signings or local events. We’ll see how it all comes together.

So anyway, and anyone hearing this—this is being recorded a little earlier, but we’re almost fully quarantined here in California because of the Coronavirus. People over 65 can’t come out or shouldn’t come out, and won’t be able to. Now we’re in a day where restaurants, bars, and other places are closed. We’re going to see more and more of that, so we’re definitely living in some crazy times. Do you think there’s going to be a situation where there will be changes to marketing? Because it feels like everyone is losing their minds, already hoarding. How do you see the future? Are we going to see more events canceled, a slowdown, a pivot to digital, more content creation—or do you think maybe people will just shut down because they’re uncertain?

Rachel Thompson
Yes, absolutely. I just emailed all my clients and said I’m 100% here for them online. If they have concerns, they can email me or we can hop on a Zoom call. If they can’t have their big events or do in-person book tours, they can pivot to online. If they have a book launching, they can do a virtual book launch. If they have a webinar, they can do it that way. People are used to interacting online now more than ever, so let’s take advantage of that. You can still build your brand and community—it’s not going to be easy, but it’s possible. I’m also telling people to be patient and mindful of what’s happening in the world. It’s a scary time for a lot of folks, and we need to respect that. It’s okay to mention the Coronavirus, but do it in a way that’s empathetic. If you come across as tone-deaf or exploitative, people will notice. It’s going to be tough, but we can all work through it if we adapt.

It’s easy to get sucked in, for sure. I mean, there’s just so much information, and it’s like, “Oh, let me check that out.” It’s kind of like if you’re locked in your house, you go down a million rabbit holes. It’s like, “Oh, let me check that out, that sounds crazy.” It’s probably the best piece of advice to not watch the news or limit your intake, because you can drive yourself insane. I’m definitely that type who will just jump in. So I’d like to ask, what’s the best piece of advice you got when you were starting out? Is there something that stands out for you, maybe from a mentor or something that changed your life?

Rachel Thompson
My very first job was working as a cashier. My very first job was at CVS, so I’d say that was my first job.

My manager at that time was from my city, many years ago, and they always said, “Kill them with kindness—always be nice to them. You never know who you’re dealing with, especially in social media. They might be big, or you might be brand new—you never know.” So I’d guess I’d say the best advice I’ve gotten was, “Kill them with kindness.”

Rachel Thompson
My dad was a manager for them for many, many years, and he always said, “Kill them with kindness. They’ll never know what hit them.” On social media, when people are attacking you or blaming you, or you might not have to deal with that but clients come up a lot, yeah. One of the things I try is to be very diplomatic with people—very diplomatic. Sometimes the snark comes out a little, especially for writers. It’s just, “Get out of your own way.” A lot of times, that’s my best piece of advice. A mentor said to me, “You’ve got to do everything with your business and writing. You can’t rely on other people.” You said you hired somebody for like 100 a month, and now they’re supposed to do all your writing. I have two assistants because I’m doing all these things. I haven’t made any money yet, so how can I pay somebody? And I ended up hiring them on retainer. I said, “It’s not enough money, but obviously I’ll pay more,” and I have two assistants because the more I can let other people do things, the more I can do. But a lot of times, authors won’t spend money on themselves because they feel like they’re not worth it or the investment is too heavy. That was the best advice ever given to me, because it was just, you know…

Yeah, well, that’s good. Good to hear. The road bump is usually themselves, right? That’s what I realized about my business years ago—everything kept coming back to me for approvals or I’d get the final word, and then the thing that was supposed to go out got stuck, which is like a nightmare. So think about having an assistant or investing in yourself. If you say, “Hey, I want you to do 10, 15, or 20 hours,” maybe that’s $500, $1,000, $1,500, or $2,000. Once you bring on that person, it keeps the machine going, because you’re not the bottleneck. Then you can do what you do best. So here’s my last question for you—you already gave it to me, but I want to ask it again: if you could have dinner with three people, alive or dead, who would it be, and why?

Rachel Thompson
That is such a great question. I have a list, of course, but off the top of my head, I’d love to have dinner with Nora Ephron. I’m a huge fan of her writing and her humor. I’d also pick my dad, who passed away when I was young, because I’d love to have another conversation with him. And maybe someone unexpected, like The Rock—he’s fascinating, and I’d want to talk to him about motivation, hard work, and who we are as people. I’d want to discuss writing, comedic timing, marketing, all of it. There’s just so much to learn.

I mean, you’re like, already there. Like, this is—I think she’s already pretty much at your table.

Rachel Thompson
Oh, she calls me darling and sweetheart, and we text each other every morning. I’m serious; we became very good friends. She’s with St. Martin’s Press, which is a division of Macmillan. I mean, I can, but I’m sure you’d read her next work. She’s just like my little sis or something.

Nice, nice!

Rachel Thompson
I would love to meet Malala and have some interactions with her. Her dad follows me on my Rachel and the OC account, which is so cool. I’d love to see him in person. He’s just an amazing man, and she’s so inspiring. I’d absolutely love to sit down with both of them and pick her brain.

And you’ve got one more seat. So it’s going to be a good dinner party. I can tell.

Rachel Thompson
Oh my goodness, you know how these go. I’m like, oh, Rosanna Pansino—I’ve always been a fan. And there was one of Harvey Weinstein’s victims. Yeah, she and I DM each other occasionally; she’s here in SoCal. She has an interesting story. I’d love to sit down and talk with her about that.

For sure, she’s awesome. She’s definitely be on the forefront of making sure that there’s no longer a silent voice. So that’s awesome.
Yeah. Rachel Thompson, this was awesome. I knew it was going to be a good interview. I’m excited. I didn’t even know you’re in my hometown. That’s in my hometown. That’s that’s super awesome. I’ll probably see you everywhere now, like before, we probably went past each other like 10 times and didn’t know, but yeah, if anybody needs to get in contact with you, how can they do that? Like, go ahead and give us a little spill. What you got going on?

Rachel Thompson
Sure. Well, the easiest way is probably Twitter—so Bad Redhead Media; or Rachel In The OC. Those are my two accounts on Twitter. Same on Facebook. I have an Instagram page and a business page. My websites are the same: rachelintheoc.com, badredheadmedia.com. I’m totally open. You can email me or contact me there.

And where can they find your books?

Rachel Thompson
On Amazon. In fact, they’re all free right now—my 30-day book marketing challenge and a small little mini book that helps people with branding and understanding how to SEO their blog posts, those are free. Broken Pieces and Broken Places are free as well.

That’s awesome. You guys go out and get those books. I mean, last time I checked, that’s the best price you’re going to be able to get, right? So go out and grab those books, ladies and gentlemen, because you can get a good idea about branding and how to get out there. For the SEO side of things, I always recommend that. And also, obviously, the Broken series—you guys should definitely check that out if you want to dive into the emotional side. So anyway, if you are an influencer, just go to the website. If you want to do any of that stuff, obviously we have a course coming out, How to Be an Influencer. So if you’re into becoming an influencer, or you’re an entrepreneur wanting to get into that side of things, you can definitely jump on it. I’m going to teach you how to pitch brands, how to work with brands, how to reach out to them, how to negotiate, how to get your face in front of them—all that kind of stuff—so you can go over to howtobeaninfluencer.com. Rachel, thank you so much for being on the podcast. I appreciate it.

Rachel Thompson
Thank you for having me. It’s great.