Welcome to the second episode of my podcast, where we discuss all things customer experience with Jonathan Shroyer, CEO and Co-Founder of Officium Labs.

On this episode, Jonathan enlightens us about:

  • The basics of customer experience.
  • How you can treat the customer right.
  • How Officium Labs shifted customer service from a cost center to a profit center.
  • How to evaluate the ROI of customer experience.
  • How the customer experience industry evolved during and after the COVID-19 pandemic and tips to keep serving your customers right all through it.

Tune in to the podcast now to find out more about customer experience!

Shane Barker is a digital marketing consultant who specializes in influencer marketing, product launches, sales funnels, targeted traffic, and website conversions. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.