Customer Experience 101: A Talk with Jonathan Shroyer

TODAY'S GUEST

Jonathan Shroyer

Jonathan has been a customer service professional and leader for 22+ years, leading large teams at established companies such as Microsoft, Monster Worldwide, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan often speaks at CX conferences, participates in podcasts, and writes about his passion — the future of customer service and the CS marketplace. He is focused on shifting customer service from a cost center to a profit center for all businesses.
WEBSITE: Officium Labs

YOU’LL LEARN

RESOURCES

Welcome to the second episode of my podcast, where we discuss all things customer experience with Jonathan Shroyer, CEO and Co-Founder of Officium Labs.

On this episode, Jonathan enlightens us about:

  • The basics of customer experience.
  • How you can treat the customer right.
  • How Officium Labs shifted customer service from a cost center to a profit center.
  • How to evaluate the ROI of customer experience.
  • How the customer experience industry evolved during and after the COVID-19 pandemic and tips to keep serving your customers right all through it.

Tune in to the podcast now to find out more about customer experience!

ABOUT THE AUTHOR

Shane Barker is a digital marketing consultant who specializes in influencer marketing, product launches, sales funnels, targeted traffic, and website conversions. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.

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