The Importance of Customer Experience with Daniel Rodriguez, CMO of Simplr
TODAY'S GUEST
Daniel Rodriguez
Daniel Rodriguez is the Chief Marketing Officer at Simplr and he was the VP of Marketing of Seismic. He specializes in B2B enterprise SaaS go-to-market strategy, customer-to-product feedback, demand generation, PR, analyst relations, digital strategy, and much more. As Seismic's first marketing hire, Daniel built a team that played a critical role in taking this early-stage company from less than $1M in revenue to $400M in revenue in under 5 years. He’s also got the WSET Level 2 Wine Tasting Certification with Merit.
WEBSITE: Simplr
YOU’LL LEARN
- How to improve customer experience
- The importance of delivering customer service in real time
RESOURCES
Key Takeaways
[00:44] Daniel’s Childhood
[5:53] Daniel’s First Job
[7:47] Daniel’s Job at Simplr
[9:12] Discussing COVID-19
[13:34] About Simplr and Customer Experience
Daniel Rodriguez is the Chief Marketing Officer at Simplr and he was the VP of Marketing of Seismic. He specializes in B2B enterprise SaaS go-to-market strategy, customer-to-product feedback, demand generation, PR, analyst relations, digital strategy, and much more.
In this episode, he talks about the importance of delivering the right services to your customers instantly. He stresses the importance of delivering “now” and talks about how the current system doesn’t achieve that.
Towards the end of the conversation, he shares how Simplr is changing the customer experience.
Listen to the episode for more details!
ABOUT THE AUTHOR
Shane Barker is a digital marketing consultant who specializes in influencer marketing, content marketing, and SEO. He is the Co-Founder of Attrock, a digital marketing agency. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.
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