Discussing the Past, Present, & Future of Customer Experience with Jonathan Shroyer


Jonathan Shroyer

Jonathan has been a customer service professional and leader for 22+ years, leading large teams at established companies such as Microsoft, Monster Worldwide, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan often speaks at CX conferences, participates in podcasts, and writes about his passion — the future of customer service and the CS marketplace. He is focused on shifting customer service from a cost center to a profit center for all businesses.
WEBSITE: Officium Labs



Listen to Jonathan Shroyer from Officium Labs and I discuss the past, present, and future of customer experience.

On this episode, Jonathan shares his experiences of seeing the industry evolve over 23 years and the factors behind it. He talks about:

  • What role has technology played in the evolution of the customer experience industry?
  • What are his 2022-2023 predictions for customer experience?
  • What is the future of payment methods in the ecommerce world?
  • Which brands does he think have the best CX?

He shares interesting experiences of working in the service industry of things going wrong and how to deal with them.

Jonathan recently got the Entrepreneur of the Year award by the Global Choice Awards. So, customer experience tips from him are really going to be something big for your brand.

Tune in now to start learning!


Shane Barker is a digital marketing consultant who specializes in influencer marketing, product launches, sales funnels, targeted traffic, and website conversions. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.


Leave A Comment

More to listen

Book Marketing Success: How to Do It Right With Rachel Thompson

It’s not enough to write a book today You need to know how to market it Your success, just like in writing, is in your own hands If you fail to market your book effectively, people may not even know that you’ve published a book When an...
Read More [...]

Powerful Digital Trends You Need to Know in 2020 with Brian Fanzo

If you want your business to remain competitive today, you need to keep up and adapt to the evolving changes in digital marketing Taking advantage of these transformations will set you apart from your competition The following are some digital...
Read More [...]

Online Entrepreneurship: What Gennaro Cuofano Learned From His Failures and Success Online

It takes more than an idea to start a business You have to consider managing business operations, marketing, customer management, plus a lot more Many online entrepreneurs fail within the first few months of the launch of their...
Read More [...]

Subscribe to Our Marketing Newsletter

Skip to content