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Discussing the Past, Present, & Future of Customer Experience with Jonathan Shroyer


Jonathan Shroyer

Jonathan has been a customer service professional and leader for 22+ years, leading large teams at established companies such as Microsoft, Monster Worldwide, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan often speaks at CX conferences, participates in podcasts, and writes about his passion — the future of customer service and the CS marketplace. He is focused on shifting customer service from a cost center to a profit center for all businesses.
WEBSITE: Officium Labs



Listen to Jonathan Shroyer from Officium Labs and I discuss the past, present, and future of customer experience.

On this episode, Jonathan shares his experiences of seeing the industry evolve over 23 years and the factors behind it. He talks about:

  • What role has technology played in the evolution of the customer experience industry?
  • What are his 2022-2023 predictions for customer experience?
  • What is the future of payment methods in the ecommerce world?
  • Which brands does he think have the best CX?

He shares interesting experiences of working in the service industry of things going wrong and how to deal with them.

Jonathan recently got the Entrepreneur of the Year award by the Global Choice Awards. So, customer experience tips from him are really going to be something big for your brand.

Tune in now to start learning!


Shane Barker is a digital marketing consultant who specializes in influencer marketing, product launches, sales funnels, targeted traffic, and website conversions. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.


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