An Interview with the CEO & Co-Founder of Officium Labs


Jonathan Shroyer

Jonathan has been a customer service professional and leader for 22+ years, leading large teams at established companies such as Microsoft, Monster Worldwide, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan often speaks at CX conferences, participates in podcasts, and writes about his passion — the future of customer service and the CS marketplace. He is focused on shifting customer service from a cost center to a profit center for all businesses.
WEBSITE: Officium Labs



Customer experience has become the major differentiator in the business world. We are bombarded with marketing messages trying to lure us to their products or services, but what if you could ensure that all your customers were satisfied?

Officium Labs has recently launched a new service for businesses that allows them to gain insights about customer experience before they make an investment, and centralize support requests.

On this episode, a customer experience expert and the CEO and Co-Founder of Officium Labs, Jonathan Shroyer talks about his company.

Tune in to find out:

  • What attracted him to the CX industry.
  • How he came up with the idea to start Officium Labs.
  • How the company is helping businesses serve their customers better.

He also reveals his future plans for the company and for disrupting the CX industry. Listen to him talk about it all.


Shane Barker is a digital marketing consultant who specializes in influencer marketing, product launches, sales funnels, targeted traffic, and website conversions. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.


Leave A Comment

More to listen

How Your Business Can Survive the Coronavirus Crisis With Mark Schaefer

We’re going through crazy, unprecedented times The coronavirus pandemic has changed the way we live our lives overnight From the way we care for our safety to the way we work, everything is different Because of the pandemic, the healthcare...
Read More [...]

Omnichannel Marketing: The What, Why, and How with John Bruno

On this episode, John Bruno, the Vice President of Commerce Strategy at PROS, discusses omnichannel marketing and how B2B marketers can leverage it He offers in-depth insights into what B2B omnichannel marketing entails and best practices to...
Read More [...]

The Best of Content Marketing - A Special Session with Jeff Bullas

Content marketing has moved on from the early days when it was a novelty Now, it’s a sought after strategy to grow businesses In fact, in a study by the Content Marketing Institute, 91% of respondents said their organizations use content...
Read More [...]

Subscribe to Our Marketing Newsletter