Jonathan has been a customer service professional and leader for 22+ years, leading large teams at established companies such as Microsoft, Monster Worldwide, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs.
A thought leader in the industry, Jonathan often speaks at CX conferences, participates in podcasts, and writes about his passion — the future of customer service and the CS marketplace.
He is focused on shifting customer service from a cost center to a profit center for all businesses.
WEBSITE: Officium Labs
Customer experience has become the major differentiator in the business world. We are bombarded with marketing messages trying to lure us to their products or services, but what if you could ensure that all your customers were satisfied?
Officium Labs has recently launched a new service for businesses that allows them to gain insights about customer experience before they make an investment, and centralize support requests.
On this episode, a customer experience expert and the CEO and Co-Founder of Officium Labs, Jonathan Shroyer talks about his company.
Tune in to find out:
- What attracted him to the CX industry.
- How he came up with the idea to start Officium Labs.
- How the company is helping businesses serve their customers better.
He also reveals his future plans for the company and for disrupting the CX industry. Listen to him talk about it all.