Before I begin this Tidio chat review, I want to make it clear that this platform interested me on a personal level. 

As someone who helps small businesses and ecommerce businesses grow, I am always looking for ways to improve customer service. 

And that’s exactly where Tidio Chat comes in. It is a chatbot and live chat software solution that can help you communicate with your customers more effectively and efficiently.

One look at their website, and you’ll know that it is very promising. But is it the right fit for your business? 

To help you decide, I discuss all the features, pros, cons, and more in this Tidio review post. Before you make the call on whether or not you want to use Tidio for your business, read this detailed review.

What is Tidio?

Tidio is a chatbot and live chat software solution that helps you communicate with your website visitors in real-time. It is a powerful tool that can be used to increase sales, engagement, and customer satisfaction. 

Image via Tidio

Tidio live chat software enables businesses to provide excellent customer service and support. That brings us to the question:

Who should use Tidio chat?

Any business that wants to reduce the number of customer service issues, increase sales, and improve customer satisfaction. 

Additionally, Tidio offers a wide range of features such as multichannel communication, chatbot creation, customizations, and integrations. Overall, Tidio is an essential tool for any business that wants to provide excellent customer service and support.

I tested the platform and it does have amazing features related to live chat and chatbots. 

For this Tidio chat review, I will try to ensure that I cover both the aspects of the platform well.

What Are the Pros and Cons of the Tidio App?

I know a lot of you want an overview of what’s awesome and what’s not so great about the platform. So, I came up with a few key points that I think are important to consider when deciding if Tidio is right for you.

Pros

  • It's very user-friendly and easy to set up.
  • Tidio offers a free trial so you can try it out before committing to a paid plan.
  • It is compatible with multiple operating systems.
  • It is mobile-friendly.
  • Tidio has multiple customization options.

Cons

  • Tidio can be a bit pricey for some people.
  • Managing multiple chats can be tricky.

Pricing, Fees, and Payments

Tidio has a few different pricing options, all of which are very affordable. The most basic plan is absolutely FREE, and includes all of the essential features you need to get started with live chat. 

If you need more features, like analytics and chatbot templates, then you can upgrade to one of the higher-priced plans. The best part is that you don’t need a credit card for three out of the four paid plans. 

Plus, free trial is available so that you can get an idea of the platform before you decide to subscribe to the paid plans.

tidio Pricing, Fees, and Payments
Image via Tidio

Here is a quick overview of all the pricing options available for Tidio:

  • Free Plan: $0/month
    • This plan is great for freelancers or micro-companies who want basic functionality.
  • Communicator Plan: $15.83/month
    • This plan is great for small companies or ecommerce businesses who want Shopify integration, unlimited conversations with the live chat feature, and analytics features. 
  • Chatbots Plan: $32.50/month
    • This plan is great for businesses who want access to a visual chatbot editor, readymade chatbot templates, and Zapier integration.
  • Tidio+ Plan: Starting from $240.83/month
    • This plan is perfect for bigger businesses who need multisite support, email marketing, and custom integrations. With this plan, you get chatbot building assistance and a dedicated customer success manager. 

Special Note: You can start a FREE trial and get 20% off for any subscription plan on Tidio Chat with the coupon code, “SHANEBARKER.”

Tidio Live Chat Features

In this section, I will cover all the main features of Tidio live chat software and even discuss its user interface, integrations, and support based on my personal testing of the platform. I want to give you a comprehensive overview so you can understand what Tidio is all about. 

For this Tidio chat review, I set up a free trial account. Since it’s a fresh account, you’ll see 0 leads and no analytics. But you’ll get a good idea about what Tidio has to offer in this review post. 

User Interface

Tidio has a clean, modern interface that's very user-friendly. 

When you sign up for a free account, Tidio asks you to enter some basic information – your name, email address, and company details. 

In the next step, they recommend the best chatbots based on your industry. You can even customize the message that you want to send your visitors.

tidio customized messages

In the last step for setup, you can even choose to install the Tidio code on your website.

add tidio code on your website

It’s a quick and easy setup – won’t take you more than five minutes. 

After you sign up for Tidio, you are taken to a neat dashboard. The dashboard is divided into tabs for different areas of the app, and you can easily switch between them.

As you can see in the screenshot below, it shows you your acquired leads, monthly chatbot limit, and number of visitors on your page. 

tidio dashboard

Apart from the dashboard, the black panel on the left has five other options: Inbox, Chatbots, Vistors, Contacts, and Analytics.  

Visitors Tab

Whenever a visitor sends you a message, you’ll be notified in the Visitor’s Tab in the Unassigned section. 

tidio visitors tab

Here, you’ll see a uniquely generated visitor ID along with their email address and their name. 

Next to the name of the visitor, Tidio shows the name of the operator handling that particular conversation.

Image via Tidio

If it doesn’t appear, that means no one is handling that conversation. It’s your cue to assign someone to handle it or do it yourself!

You’ll also see a flag that indicates the country that your visitor’s IP address is from. In addition to this, you’ll be able to check the browser and the URL that they are viewing.

Chatbot Elements

If you want to see the chatbot elements that Tidio offers, you can click on the “Chatbot option” from the black panel on the left. 

The platform offers templates of four different types: Strategies, Increase Sales, Generate Leads, and Solve Problems.

Let’s see what each of these categories has to offer. Let’s start with “Strategies.”

As you can see there are three templates each to increase sales and solve problems. What I like about these templates is that each one is designed to help you achieve a specific goal. 

tidio Strategies

Increase Sales

This option has twelve different templates. Whether you are an ecommerce owner looking to show a new discount to your visitors or provide product recommendations, there is a template for you.

tidio Increase Sales

Generate Leads

For lead generation, Tidio has templates through which you can send the latest news updates or collect user information via subscriber forms. 

What’s surprising is that they have a special bot for real estate websites. Using this bot, you can create qualified leads and prepare a personalized offer specifically for your customers.

tidio generate leads

Solve Problems

If you want to answer customer FAQs, then this category of chatbot templates from Tidio is for you. It has special templates for restaurants and online stores.

tidio solve problem

While these templates are great, don’t fret if you don’t find anything that suits your needs. You can also create chatbots from scratch.

You can click on any of the three categories under the “My Chatbots” option and select the “Create from Scratch” option. Let’s see the “Generate Leads” option.

tidio generate leads options

Next, you can choose how your visitors can engage with your bots. From the given options, I am selecting the first one – “First visit on site.”

tidio triggers

This takes us to the drag-and-drop chatbot builder wherein you can see three main columns: Actions, Triggers, and Conditions.

tidio actions triggers conditions

These are all categories of nodes – which are considered building blocks of chatbots. When connected in a logical manner, they program the chatbot to take an action at a particular time. 

Check out the screenshot below to understand what Actions, Triggers, and Conditions are all about.

tidio what is actions triggers and conditions

By using different permutations and combinations of these, you can create a fully functional chatbot in this drag-and-drop chatbot builder. 

A complete Tidio chatbot design will look something like this:

tidio chatbot design

While it does have great customization options, keep in mind that you can’t send videos, audio, or attachments through the Tidio chatbot.

Users

What if you want to take a look at all the users who have interacted with your Tidio chatbot? From your dashboard, you can click on “Go to Contact List.”

tidio all users

When you do that, you should see a list of all users. Since I don’t have any yet, this section is empty. 

But you can there is an option to export the data or even delete specific contacts. You can even add filters based on location, campaign status, channel, and other parameters. 

This is a great way to create a list of contacts for targeted campaigns.

tidio list of contacts for targeted campaigns

Messages

With Tidio, you can’t send broadcast messages or sequences. However, you can use conditions in your bot flow to tailor your messages to specific audiences. 

What’s more, Tidio has multi-language settings. So, you can create chatbots in different languages, including Danish, Dutch, German, French, Russian, Portuguese, Italian, and others.

To use a different chatbot language, you can follow this path: Settings > Translations > Select Language

tidio language settings

AI & NLP

For absolute beginners in the chatbot industry, here is some context:

Natural language processing is one of the types of artificial intelligence that attempts to recognize and comprehend natural language spoken by people on a daily basis. 

With NLP, chatbots can answer inquiries submitted in reply to phrases entered by users.

Without NLP, chatbots have to rely only on pre-made decision flow charts. It may not provide accurate information. So, obviously, you want a good chatbot that provides reliable information. 

How can you add an NLP trigger to your Tidio bot?
For this, you can use the “Visitor says” node.

tidio nlp trigger

Once you add this node to your chatbot flow, you can add the appropriate conversation language and conversation topic. If you don’t find the relevant topic listed, you can opt for “Custom.”

Lastly, you can add trigger words and phrases that trigger this bot. If you want this trigger to work efficiently, I would recommend that you add as many phrases as possible. 

The more you feed their NLP engine, the better the chance of getting the required response.

Channels

By now, you already know that Tidio enables you to add bots to your website. But that’s not all. It also has Instagram and Facebook Messenger integration. So, you can create chatbots for these social media platforms as well. 

This means you can directly send product integration to FB Messenger or IG users’ DMs.

tidio Instagram and Facebook Messenger integration

Integrations

Tidio comes with some integrations with some of the best tools out there. Here is a list of some of them:

  • Shopify
  • WordPress
  • Squarespace
  • Magento
  • WIX
  • BigCommerce
  • WooCommerce
  • Joomla
  • Google Analytics
  • Mailchimp

…and others

Marketing

As I discussed in the previous section, you can use Tidio for Instagram marketingand Facebook marketing. With chatbots on these two platforms, you can boost your leads and get more conversions. 

Analytics

The analytics feature is only available in the higher-tier plans for Tidio. 

The platform provides insights into the following:

  • Total number of conversations
  • Conversation trends
  • Busiest hours
  • Response time 
  • Satisfaction ratings
  • Operators performance

I like how easy it is to check the number of conversations on a daily or monthly basis. Here is a sample graph for daily conversations on Tidio.

graph for daily conversations on Tidio

If you want a more detailed conversation report, Tidio also provides an hour-to-hour breakdown. 

In this Tidio review, this feature gets extra brownie points because you can use it to plan your operator’s schedule once you see a specific pattern emerge. 

tidio detailed conversation report

And if you want to keep a tab on user experience, you can take a quick look at the response time. It tells you how long a customer has to wait before they receive a reply from an operator.

tidio response time

If you give users the option to provide ratings after their interactions, you can also check the Satisfaction Ratings. 

Satisfaction Ratings

If you find that there are a lot of negative ratings, you can check each of these conversations to see what went wrong. 

Alternatively, you can check positive ratings to see what your visitors are happy with. 

tidio check positive ratings

In addition to this, you can get an analysis of each operator’s performance based on the response rate and satisfaction ratings on Tidio. 

Ecommerce

For ecommerce businesses, Tidio provides integrations with Shopify, WooCommerce, and BigCommerce. That makes it 

What’s more, Tidio has specific chatbot templates that can help you upsell products/services, and reduce cart abandonment

Templates & Cloning

As we discussed in the previous sections, Tidio has over 25 chatbot templates that make it easy for users to create bots in minutes. Even if you are creating a chatbot from scratch, it is possible to duplicate chatbot elements on Tidio for quicker creation.

Optimization

If you want to optimize your chatbot performance, A/B testing is the way to go. At a quick glance, it might seem like Tidio doesn’t offer this feature. However, there is an option that enables you to do it.

You can set up A/B testing on your Tidio chatbots with the “Randomize node.” 

When you use this node before a message, half users will get response A while the other half will get response B. 

tidio ab testing

By comparing the click-through rate, you can optimize your chatbot.

Support

Tidio’s Customer Support team is available 24/5. You can reach them via the following channels:

  • Tidio panel
  • Tidio homepage
  • Email at support@tidio.net

There is no phone support available but they are pretty quick to respond via the live widget. If you email them, you can expect a response within 24 hours on weekdays. 

Tidio Vs ZenDesk: Which Platform is Better?

If you're researching live chat software for your business, chances are you've come across both Tidio and Zendesk. Both are great options with their own unique features, but which one is the best for your needs?

To help you decide, let's take a look at Tidio vs Zendesk.

Tidio Overview

We have already discussed that Tidio is a live chat software that allows you to communicate with your website visitors in real-time. 

It's easy to use and set up, and it has a number of features that make it a great option for businesses of all sizes.

Small businesses who are on a tight budget can really benefit from their FREE plan. The best part is that it comes with multiple chatbot templates with different use cases. 

Also, their advanced paid plans have ecommerce integrations with Shopify, BigCommerce, and WooCommerce making it a great option for ecommerce businesses. 
Using this platform, you can focus on getting leads from Instagram and Facebook.

Zendesk Overview

On the other hand, Zendesk is a live chat tool with rich functionality. But all of it comes with a hefty price tag. This Tidio chat alternative does not have a free plan but their paid plans start from $19/month

While they have limited features for ecommerce businesses, they provide a ton of integrations with the top business apps

Using their platform, you can get leads from WhatsApp, WeChat, LINE, Facebook Messenger, and other platforms. 

So, which one is better: Tidio or Zendesk?

It depends on your budget and needs. For bigger businesses that have a huge budget and need advanced features, Zendesk is the way to go. Otherwise, you should consider using a Zendesk alternative.

For freelancers and small to mid-sized businesses, Tidio offers more value for money. Even for big businesses, Tidio chat has features that can help them build reliable chatbots and provides great live chat customer service. 

FAQs

1. What is Tidio chat?

Tidio chat is a live chat and chatbot software solution that allows you to communicate with your website visitors in real-time. 

2. Is Tidio chatbot free?

Yes, the basic plan for Tidio chat is free.

3. Is there a Tidio chat app?

Yes, you can download the Tidio app in your desktop. It is compatible with Windows 7, 10, 11, and macOS. Tidio chat app is also available on iPhone and Android devices.

4. How to download Tidio chat?

Here are the steps you can follow for Tidio chat download:

– To get the desktop app, go to Settings and click on the “Desktop & Mobile” section.

– Click on the relevant option: Download for Windows, Download for Linus, or Download for macOS.

5. Does Tidio work with WordPress?

Yes, Tidio works with WordPress.

Tidio Chat Review: What’s the Final Verdict?

Overall, I am extremely happy with Tidio chat. The interface is clean and user-friendly, the features are robust and cover all my needs, and the customer service has been responsive and helpful. I hope that this Tidio chat review was helpful in understanding what the tool has to offer. 

I think it's a great choice for small businesses and entrepreneurs who are looking for an affordable, all-in-one solution to help them communicate with their customers.

If you have any questions based on this Tidio chat review, please feel free to mention them in the comments section. I’ll be happy to answer them for you. 

P.S. You can start a FREE trial and get 20% off for any subscription plan on Tidio Chat with the coupon code, “SHANEBARKER.”

Tidio Chat Review: Pros, Cons, Key Features, and More

In this Tidio chat review, I talk about the user interface, chatbot elements, live chat features, and more. Read it to figure out its pros, cons, and more.

Price Currency: $

Operating System: Windows,Mac,Web

Application Category: CommunicationApplication

Editor's Rating:
5

Pros

  • It's very user-friendly and easy to set up.
  • Tidio offers a free trial so you can try it out before committing to a paid plan.
  • It is compatible with multiple operating systems.
  • It is mobile-friendly.
  • Tidio has multiple customization options.

Cons

  • Tidio can be a bit pricey for some people.
  • Managing multiple chats can be tricky.

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