BigCommerce Review: The Summary Box
BigCommerce is one of the most popular ecommerce platforms. It has all the tools you need so you can launch and manage your ecommerce store to generate revenue for your business online.
- Overall Rating
- Value For Money:
|Stellar Customer Service||Control Panel is Not Very Aesthetically Pleasing|
|Easily Scalable||Has a Slight Learning Curve|
|Can Sell Across Multiple Channels||Advanced Features Can Be Difficult to Learn|
|SEO Features and Tools|
|Offers Great Flexibility|
|Built-In Product Catalog Review Functionality|
|No Transaction Fees on Leading Payment Gateways|
- Stellar Customer Service
- Easily Scalable
- Can Sell Across Multiple Channels
- SEO Features and Tools
- Offers Great Flexibility
- Built-In Product Catalog Review Functionality
- No Transaction Fees on Leading Payment Gateways
- Control Panel is Not Very Aesthetically Pleasing
- Has a Slight Learning Curve
- Advanced Features Can Be Difficult to Learn
BigCommerce Pricing Details
|BigCommerce Pricing Plan||Total Cost (Per Month)|
- BigCommerce Pricing Plan: Total Cost (Per Month)
- Standard: $29.95
- Plus: $79.95
- Pro: $299.95
- Enterprise: Custom Rates
BigCommerce is one of the most popular ecommerce platforms through with all the tools you need so you can host and manage your online store.
This ecommerce platform helps you set up your store online in a few steps and you don’t even need to buy separate hosting for it. It’s a fully-hosted front end ecommerce solution.
It eliminates the complexity of setting up your store and gives you the power so that you can set up your online store without any technical expertise.
Additionally, this ecommerce platform allows you to sell your products and services on multiple channels, thus helping you reach a wider audience on a regular basis.
What makes BigCommerce even more promising is the fact that it’s easily scalable. Whenever your business grows, you can leverage this scalability to grow your revenue.
And that’s not all.
The ecommerce platform doesn’t charge any transaction fees on major payment gateways so you can rest assured that your sales are all yours.
Lastly, the customer service team is available 24/7 to assist you with anything and everything too. And you can reach out to them across multiple channels.
Disclosure: This content has a few affiliate links, which means if you click on them, I will get a commission (without any extra cost to you).
Table of Contents
BigCommerce Review: Key Features
|Website hosting||Responsive website|
|Single page checkout||BigCommerce mobile app|
|Real-time shipping quotes||Multiple payment gateways|
|Coupons, gift cards, and discount codes||Free HTTPS and SSL|
|Customer reviews||Professional reporting tools|
|Abandoned cart saver||Customer segmentation|
|Shopping cart saver||Advanced product filtering|
|Credit card storage||Google reviews|
|Unlimited API calls||ShipperHQ shipping engine|
|24/7 customer support||Price lists|
- Website hosting
- Website hosting
- Responsive website
- Single page checkout
- BigCommerce mobile app
- Real-time shipping quotes
- Multiple payment gateways
- Coupons, gift cards, and discount codes
- Free HTTPS and SSL
- Multi-currency store
- Customer reviews
- Professional reporting tools
- Abandoned cart saver
- Customer segmentatio
- Shopping cart saver
- Advanced product filtering
- Credit card storage
- Google reviews
- Unlimited API calls
- ShipperHQ shipping engine
- 24/7 customer support
- Price lists
Who is it Designed For?
|Small Ecommerce Businesses|
|Large Ecommerce Businesses|
|Medium Ecommerce Businesses|
- Small Ecommerce Businesses
- Large Ecommerce Businesses
- Medium Ecommerce Businesses
How Did I Stumble Across BigCommerce?
BigCommerce is one of the most popular ecommerce platforms out there.
And I’ve been receiving a number of requests on a regular basis to review the ecommerce platform and explain its features.
So, I decided to review the ecommerce platform to help you figure out what it’s all about and whether it lives up to the expectations.
I found BigCommerce to be a great way of creating an online store without putting in a lot of effort on the front end.
It removed the hassle of managing your hosting as the ecommerce platform provides hosting and it also has a dashboard from where you can get a bird’s eye view of everything.
So, here’s an in-depth BigCommerce review based on my experience of using it.
In this BigCommerce review, I will share my opinion on all of the major features of this ecommerce platform.
Detailed BigCommerce Review:
Are you looking for an ecommerce platform that can help you launch your very own ecommerce store?
BigCommerce is undoubtedly one of the best and most popular ecommerce platforms out there that you can rely on.
It simplifies the entire process of starting your ecommerce store and, even if you have no technical knowledge, you’ll be able to get your store up and running.
And that’s not all.
BigCommerce also allows you to seamlessly scale your ecommerce store so that you can keep growing it without any hindrance.
But there’s a lot more to it than just this.
Let’s take an in-depth look at some of the features that BigCommerce offers so that you can understand it better.
1. Intuitive Dashboard
When you start with BigCommerce, you’re directly taken to the dashboard. The best part about this dashboard is that it covers everything that you need to do to get your ecommerce store up and running.
It outlines all the front end steps that you need to take along with the requisite buttons to help you navigate and set up your website.
2. Page Builder
When you create a BigCommerce account, your sample store will automatically be set up without any effort.
BigCommerce picks up a template and creates your store instantly.
Now that you have the basic structure of your store up, all you have to do is customize it to fit your requirements.
But how can you do that?
You can use the Page Builder to modify your entire ecommerce website and make it look exactly like you want it to.
Wanna know how it works?
Check out the video below:
Here’s a step-by-step process of using the Page Builder.
Step #1: Select your favorite theme by clicking on “Storefront” and selecting “My Themes.” This will bring up the themes page.
You can select a theme of your choice by clicking on “Browse Themes” or upload your theme by clicking on “Upload Theme.”
Step #2: To open the Page Builder, first click on the “View Store” option.
(Do you want to test BigCommerce for yourself? Here’s your free trial link).
Step #3: This will open up your website. Once you’ve had a good look at it, you can click on “Design this page in Page Builder” to open Page Builder.
Step #4: This opens up the Page Builder that is a drag-and-drop online store builder.
You can seamlessly drag and drop elements from the left sidebar and modify them to fit your requirements.
These front end elements include text, layout, images, hero banners, videos, buttons, product catalog, and more.
Step #5: You can easily navigate to different pages using the dropdown menu at the top.
It’s also possible to create new pages using the “Create New Page” button.
Step #6: Once you’re done designing your page, you can click on the “Preview” button to preview the pages.
It’s also possible to design and preview your website for desktops, tablets, and mobiles. This ensures that your website will appear perfectly on each device.
You can toggle the view by clicking on the relevant icon. Once you’re done with the modifications, you can click on “Save” to save your changes.
3. Product Management
Product management can be a challenge for most businesses, especially ones that offer a large product catalog.
You need to know your inventory levels, the total cost of the product, and keep track of it using the SKUs (Stock Keeping Units).
BigCommerce makes this management easy by providing you with a dedicated section for managing your product catalog and inventory.
Step #1: To manage your products, head to the “Products” section from the left sidebar.
Step #2: You can see all the products of your store along with their details like product SKU, image, stock level, product name, and price.
You can filter out the products based on their types or inventory levels too.
Using these filters, you can seamlessly find out which products provide free shipping, are out of stock, invisible, or featured. You can use the navigation bar to filter out these products with ease.
By clicking on the eye button, you can easily hide or unhide a product, and using the star, you can mark a product as your featured product too.
Step #3: Click on “Add” to add a new product to your website.
Step #4: The product adding experience on BigCommerce is great because everything is self-explanatory and easy to use.
You need to enter all the relevant information about the product such as its name, description, pricing, type, and inventory by entering it in the given fields.
Once you’ve entered all the details, you can click on “Save” to save the product.
Step #5: You can import all your products in the form of a CSV file and get them added to your store if you’re moving from another ecommerce platform.
Similarly, by clicking on “Export,” you can export all your products in the form of a CSV or XML file if you want to migrate to another ecommerce platform.
Step #6: It’s also possible to add and edit product categories. You can do so by clicking on “Product Categories” and then click on “Create a Category” to create your product category.
You can also add filters for your products by heading to “Product Filtering” so that your audience can find them with ease.
However, this feature is only available in the Plus and Pro plans.
(Ready to give it a whirl? Test the tool for yourself, here’s your 15-day free trial link)
Step #7: You can also find all your product reviews under a single roof. This makes it easy for you to manage them.
You can delete, approve, or disapprove the reviews.
Step #8: Apart from these, you can also add product variants, create price lists, and add or remove brands.
Do you know what else?
You can also import and export product SKUs using a CSV file so that you can seamlessly integrate them with your other selling modes too.
4. Customer Management
One of the best features offered by BigCommerce is that of customer management. Using the ecommerce platform, you can view and manage your customers.
This allows you to get a clear picture of the number of customers you have and also gives you the ability to filter them.
To check out your customers and manage them, you can follow the steps below:
Step #1: Click on “Customers” to head to the customer management section.
Step #2: Here, you can see all your customers. It’s also possible to add customers manually.
For adding customers, all you have to do is click on “Add.”
Alternatively, you can filter your customers based on keywords. This can make it easier for you to find similar customers.
What’s even cooler?
You can also create custom views for yourself to get even deeper insights into your customers.
Step #3: You can also search for customers using the advanced search option provided by BigCommerce.
Using this option, you can find customers using keywords, first letter(s) of their names, phone numbers, and even country.
You could also find customers from individual states.
The advanced search option also allows you to find customers using a range of customer ID, store credit, or the number of orders.
Lastly, it’s possible to search for customers based on their group and by date. The tool also provides you with an option to sort the list based on numerous parameters.
Step #4: You can also import customer lists from other ecommerce platforms when you’re migrating to BigCommerce. This can be done by uploading a CSV file.
You can also export your current customer list from BigCommerce to back it up or migrate to another ecommerce platform.
The tool also provides you the option of overriding existing records so that you don’t end up with duplicate accounts on your ecommerce website.
Step #5: It’s also possible to segment your customers into groups so that you can filter and target them better. For this, you need to click on “Customer Groups.”
This will bring up a list of all your customer groups. You can then click on “Create a Customer Group.”
You’ll have to fill in the group name first. Then, you can add discounts based on category, product, or the entire store.
By doing this, you can efficiently provide discounts to a particular group of customers that you want to target.
BigCommerce has a very elaborate manager for your ecommerce website’s storefront.
From choosing your website theme to your logo, and blog, it’s got everything you would need to get your website out there.
There’s a multitude of features in the Storefront section that you can explore to beautify your website and help it stand out.
Here’s everything you can do using the Storefront:
1. My Themes
You can navigate to Storefront by clicking on “Storefront” in the left sidebar. This will open up the “My Themes” page. There, you can see your current theme.
You can click on “Customize” to work on the customization of your theme or click on “Theme Details” to learn more about it.
It also allows you to download and save your theme using the “Advanced” section.
It’s also possible to upload your theme by clicking on “Upload Theme.”
(Do you want to try BigCommerce? Get started now!)
2. Theme Marketplace
BigCommerce makes it easy for you to get access to new themes for your website.
You can find the best theme for your ecommerce website by clicking on “Theme Marketplace” and then select the relevant theme.
You can filter themes based on the industries and their total cost. This makes the process of finding the themes easier.
And that’s not all.
You also get access to the BigCommerce app store through which you can find the best apps for your ecommerce store.
You can easily customize the logo for your ecommerce website through the Logo section of BigCommerce. There, you can enter text to display as your logo.
It’s possible to customize the size and the look of this text so that it can fit your requirements.
Alternatively, you can choose to upload a custom image as your logo to add further personalization.
This page also lets you upload the favicon for your store with ease and shows its preview too so that you can decide which ones suit your website the best.
4. Home Page Carousel
Creating carousels for your ecommerce website’s homepage has never been easier.
All you have to do is navigate to “Home Page Carousel” and start customizing it.
You can add a heading, text, and button to each image in the carousel and can seamlessly modify the order and the swapping time.
The drag-and-drop slider makes the process extremely simple.
5. Social Media Links
To add your social media profiles to your ecommerce store, you have to navigate to the “Social Media Links” section on BigCommerce.
There, you can add the links to each of your social media accounts and then select the ones that you want to be displayed in your store.
The drag-and-drop manager also makes it easy for you to shuffle the order in which these links are displayed.
6. Script Manager
When you want to install a script in BigCommerce, you can do it via the Script Manager.
This is where you can see all your installed scripts as well. This allows you to manage them better.
7. Web Pages
The Web Pages section gives you an overview of all the pages of your website. You can manage the pages from there and also choose to create or delete them.
This makes it easy for you to get a detailed oversight of how many pages your website has.
You can also edit and preview the pages directly from there.
If you have a blog on your ecommerce website, you can manage it directly from the “Blog” section of BigCommerce.
Using this section, you can toggle the visibility of the blog. You can also add, edit, publish, or delete your blog posts.
You can also view all the draft blog posts by clicking on “Draft.”
9. Image Manager
Using the Image Manager, you can manage all the images that you’ve uploaded to your ecommerce store.
This is the spot from where you can upload and delete your photos too. All you have to do is click on “Upload Images…” or “Delete Selected.”
10. Email Templates
To navigate to email templates, you need to click on “Email Templates.” There, you can see all the default email templates, including abandoned cart email.
You can choose to edit and customize them to suit your requirements.
Alternatively, you can decide which ones you want to send and which ones to avoid sending.
This can help you customize your email marketing campaign better.
11. Gift Certificate Templates
In this section, you can create and manage all your gift certificates and their templates.
(Want to check out the gift certificate templates now? Here’s your 15-day free trial link)
6. Marketing Options
Setting up and managing your ecommerce store isn’t enough. To make money from it, you need to get customers to it.
For this, it’s essential to market your ecommerce store well.
This is where BigCommerce fares extremely well.
You don’t even need to leave the ecommerce platform to market your store. BigCommerce offers a variety of ecommerce marketing tools at your fingertips.
All you have to do is click on “Marketing” in the left sidebar to get started.
Here are the various options that you have when it comes to marketing on BigCommerce:
BigCommerce makes it simple for you to create banners for your ecommerce website.
All you have to do is click on “Create Banner” and then fill in the relevant details of your banner such as the name, content, date range, visibility, location, and more.
You can create promotions for your store directly through BigCommerce without the need to know any coding.
All you have to do is head to “Promotions” and create an automatic or coupon based promotion.
3. Abandoned Cart Notifications
With BigCommerce, you’ll never have to worry about abandoned carts.
You can create cart abandonment emails for your ecommerce store and also set when each of them will be sent to your customers.
4. Google Customer Reviews
If you’re a Pro or Enterprise plan user, you’ll also get access to Google Customer Reviews.
Using this tool, you’ll be able to display the rating of your store in the search results.
5. Coupon Codes
The ecommerce platform also allows you to create coupon codes for your customers. This customization is easy.
All you have to do is click on “Create a Coupon Code” and fill in the relevant information to get started.
6. Email Marketing
You can also manage all your email marketing settings from within BigCommerce.
You can choose to allow newsletter subscriptions, show newsletter summary, or even tick the newsletter checkbox by default.
The tool also lets you export your newsletter subscribers if you want to add your subscriber list to some other ecommerce platform.
7. Gift Certificates
With BigCommerce, you can also offer gift certificates. These certificates can be purchased by people visiting your store for gifting their friends and family.
8. Sell on eBay
If you intend to sell your products on eBay along with your store, you can do so directly.
All you have to do is enter the information of your eBay account and the ecommerce platform will do all the hard work for you.
7. Detailed Analytics
Once you’ve launched your store on BigCommerce, you’ll want to know how it’s faring as well.
To understand its performance, you’ll need analytics, and BigCommerce excels at that.
It provides you with an in-depth view of your store and you can check the number of visitors, revenue generated, and more.
To access analytics, click on “Analytics” in the left sidebar.
Here are some of the features offered by BigCommerce when it comes to analytics.
The store overview gives you a bird’s eye view of pretty much everything.
You can see the number of orders, visitors, revenue, conversion rate, average order value (AOV), and more.
You can also get a look into the funnel and the traffic sources.
2. Real Time
The ecommerce platform also gives you a real-time overview of how your store’s performing. You can see the revenue, the number of visits, and more.
You can also get an in-depth look at your merchandise. It’s possible to see the number of products sold, the number of orders, price range, average price, and more.
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In the marketing analytics report, you can see the sources from which your website visitors have come to the store.
This can help you figure out the effectiveness of your website’s marketing strategy.
The analytics section of your BigCommerce store also gives you access to order analytics.
In this section, you can see how many orders have been placed, the number of units sold, and the total revenue generated.
It also shows you the percentage of orders that were discounted and the average order value (AOV).
One of the best things that I like about BigCommerce is that it helps me dive deep into the analytics.
This makes business decisions so much easier and data driven.
It does this by providing in-depth information about customers. You can see the total customers of your brand.
But that’s not all.
From this, it shows the number of customers who are new too.
You can see the percentage of new and returning customers. This can help you find out how well you’re doing in terms of customer retention.
It even shows you information about the customers such as their names, email addresses, and first and last orders.
7. Purchase Funnel
One of the best analytics features of BigCommerce is the purchase funnel feature.
Using this feature, you can visualize how well your ecommerce store’s funnel is working.
This analytics section shows you the overall conversion rate of your store, the percentage of people who looked at your products, added them to carts, and purchased them.
As a result, you’ll know where people are dropping off the most. This can help you improve the funnel.
8. Abandoned Carts
Cart abandonment is one of the biggest problems faced by ecommerce stores. And BigCommerce helps you identify how bad this problem is for you through detailed analytics.
This can prove to be an abandoned cart saver for you.
You can see the abandoned revenue, total revenue, abandon rate, total orders, and more.
9. Abandoned Cart Recovery
Want to know how well your cart abandonment emails are working? Use the abandoned cart recovery section to find this out.
There, you can see how many abandoned carts were recovered through the emails.
This can help you figure out the effectiveness of each of your emails and you can optimize them for better results.
10. In-Store Search
In-store product search is an important part of your ecommerce store. This is the place where your visitors can find the products they’re looking for.
So, you need to ensure that you’ve set this up right.
For this, you can use the in-store search analytics section. There, you can find the keywords that your visitors used and can see ones that give results and ones that don’t.
Then, you can accordingly optimize your search for those keywords.
11. Sales Tax Report
When it comes to taxes, BigCommerce also helps you find out how many taxable orders were placed and the total tax collected too.
As a result, you’ll never be left in the dark about your sales taxes.
8. Channel Manager
One of the best features offered by BigCommerce is the channel manager. Using this tool, you can manage your ecommerce store across multiple channels.
This way, you can sell to your audience on numerous channels such as eBay, Amazon, Facebook, Instagram, and Pinterest.
Sounds awesome, right?
All you have to do is connect your BigCommerce store’s product catalog with the respective channel and then you can start selling your products through these channels in a few clicks.
You can reach a massive audience by selling your products through these multiple sales channels.
As a result, you’ll be able to generate more sales without much additional effort, all thanks to BigCommerce.
9. Store Management
Setting up and managing your store can be a task in itself. You’ll need to set up the store name, its address, country, and contact information.
1. Store Profile
To do all this, you need to head to the “Store Setup” section and head to “Store Profile.”
You can also set up the currency of your store through the currencies section. Apart from the primary currency, you can add additional currencies and set up a payment provider for those too.
3. Payment Methods
You can also set up various payment methods for your ecommerce store using the “Payments” section.
There, you can set up offline, online, and digital wallet payment options with ease for each currency.
4. Store Settings
This is where you can modify all the settings of your ecommerce store. From setting your store online to managing the URL structure, it’s possible to do it all using this section.
5. Shipping Manager
You can also manage all your shipping-related settings from the Shipping Manager section.
It’s possible to set up a shipping origin address, manage shipping zones, shipping rules, and more.
You can also manage all your taxes from the tax section in BigCommerce, It’s possible to set up manual tax, tax labels, etc.
You can also select how the prices will be displayed in the store (with/without tax).
7. Point of Sale
It’s also possible to manage and set up your point of sale integrations on BigCommerce through the Point of Sale option.
Accounting is an important part of managing an ecommerce business. You need to be on top of your finances and managing them can be a task if you have to handle them manually.
Thankfully, BigCommerce allows integrations with numerous accounting applications such as QuickBooks and Xero.
These can help you get access to your accounting data in real-time and you can easily manage your accounts without the need to exit the ecommerce platform.
10. Advanced Options
BigCommerce does exceptionally well when it comes to advanced store management.
You can handle everything from your web analytics to AMP settings from this section.
Let’s take a look at everything that you can do using the advanced settings offered by BigCommerce.
1. Web Analytics
Web analytics is one of the most important things when it comes to any website.
You need to track your performance to know where you’re lagging behind and where you can improve.
While BigCommerce provides loads of analytics through their built-in analytics section, there’s scope for more.
For this, you can seamlessly integrate it with numerous other analytics options such as Google Analytics, Facebook Pixels, Visual Website Optimizer, Affiliate Conversion Tracking, and more.
2. Google AMP
Accelerated Mobile Pages (AMP) are important because they can help you stand out in the search engine results pages (SERPs).
They can improve the loading speed of your website, which, in turn, can improve the conversion rate due to the better user experience.
Through BigCommerce, you can track the visits to your AMP pages as well. All you have to do is enter the Google Analytics tracking ID for AMP in BigCommerce.
To ensure that more of your visitors convert, you need to make the checkout process smooth and easy for them.
To modify your checkout pages, you can head to the checkout page.
There, you can define if the customers need an account for checking out.
You’ll also be able to change settings for the existing accounts and deliver an omnichannel experience too.
You could also choose to add reCAPTCHA, style your checkout page, or change the one-page checkout settings.
To manage settings related to your inventory, head to the inventory settings. You can set up redirects or hide products based on their availability.
It’s also possible to showcase the stock level to your shoppers.
5. Order Notifications
It’s important to send notifications to your customers once they’ve purchased your products or services.
You can modify the settings related to these notifications on BigCommerce too.
You can decide when the notifications will be sent and when they shouldn’t be.
It’s also possible to test your notifications by entering your email address too.
The product returns policy of your ecommerce stores matters a lot. BigCommerce lets you choose whether you allow returns or not.
This can be done by heading to the returns section and enabling returns.
7. Gift Wrapping
Gifts can form an important part of your ecommerce store. BigCommerce gives control of gifting to you.
You can choose to enable a gift wrapping option for your customers and even add custom pricing for it.
Through BigCommerce, you can also modify the way people comment on your ecommerce store.
You can choose to use built-in settings for comments and modify that as well.
9. Account Signup Form
Modifying your account signup form is extremely simple when it comes to BigCommerce.
You can select the fields for the form and determine if they’re required fields or not.
10. Export Templates
Export templates can help you figure out which fields you want to be exported from your store. You can seamlessly create export templates using this option.
11. Storefront API Playground
If you want to use the store’s API, you can do it through this section. While this section may not be important if you’re not a developer, it’s helpful to add greater functionality to your ecommerce store.
12. API Accounts
With BigCommerce, you can create multiple API accounts. Using these, you can access the API and use it to add better functionality to your ecommerce store.
All you have to do is click on “Create API Account” and get started with the process.
11. Server Settings
Setting up your ecommerce store’s server is important for a host of reasons from SEO to web security.
BigCommerce makes it easy for you to manage the server through its Server Settings panel.
Here are the various things you can do using it:
You can add a custom domain for your store from there. It’s also possible to purchase an SSL certificate for the domain to secure it. But there are many other features apart from that.
Let’s check them out…
1. 301 Redirects
You can easily apply 301 redirects to your website which can help you inform the search engine that your page has moved.
2. Email & DNS Records
It’s possible to set up your email address, DNS records, email forwarders, and more from this particular section. This can help you manage your email addresses well.
3. Store Logs
You can seamlessly check the system log through the Store Logs option on BigCommerce.
This can help you keep track of all the events that have taken place in the public part of your store.
BigCommerce also maintains a Staff Action Log where you can see all the events that have taken place in the control panel of your store.
These include even the most basic events such as logging in and out.
4. File Access (WebDAV)
It can be challenging to access your website’s files or download them. However, with BigCommerce, this process is easy too.
You can find all the options for accessing your store right here.
But what makes BigCommerce even better is their exceptional customer support. You can get in touch with their customer support team via phone, live chat, and even email.
The customer support team is available 24/7 to assist you with the slightest of problems.
Also, if you’re an Enterprise customer, you’ll always get priority service to ensure that your experience of using BigCommerce is nothing short of perfect.
Apart from customer support, they also have a thriving community where you can ask questions and even exchange ideas and strategies.
This made the entire experience of using BigCommerce great for me as I was able to get help with my questions and issues very quickly.
What Are Others Saying About BigCommerce?
|“BigCommerce is a reliable ecommerce platform; since launching, we haven't had to do much maintenance, which frees up time to make improvements to our online store.”
— Kabeer Chopra
|“On BigCommerce, we now have an extremely agile environment that can change quickly to meet our business needs.”
— Mark Hopkins
- “BigCommerce is a reliable ecommerce platform; since launching, we haven't had to do much maintenance, which frees up time to make improvements to our online store.” — Kabeer Chopra, Co-Founder and CPO, Burrow
- “On BigCommerce, we now have an extremely agile environment that can change quickly to meet our business needs.” — Mark Hopkins, Chief Information Officer, Skullcandy
Q1. Can I use my own domain name?
A. Yes, BigCommerce is designed such that you can choose to use your domain name or purchase one from them.
They’ll help you set up your website with your custom domain as well.
Q2. Do I need to purchase my own SSL certificate?
A. No, the best part about BigCommerce is that you don’t need to go through the hassle of buying hosting or SSL certificates.
When you purchase any plan from BigCommerce, you get hosting for free.
And that’s not all.
You also get a free SSL certificate and site-wide HTTPS for your ecommerce store.
If you’re a Pro or Enterprise customer, you can even buy and install a third-party SSL certificate for your store.
It’s also possible to purchase a premium SSL certificate from BigCommerce for added security.
Q3. Is it possible to switch from another ecommerce platform to BigCommerce?
A. Absolutely! This is one of the best parts about BigCommerce. The process of migrating your ecommerce website from another ecommerce platform to BigCommerce is fairly simple.
All you have to do is use a CSV file to import your customers, images, products, and other variations into BigCommerce.
The ecommerce platform also offers transfer services and other apps which you can use to switch to BigCommerce.
Q4. Does BigCommerce charge transaction fees?
A. No, BigCommerce doesn’t charge any transaction fees on purchases made through the most popular payment gateways.
However, there are transaction fees for all debit and credit card transactions. These stand at 2.9% + $0.30 per transaction.
Q5. Does BigCommerce offer a free trial?
A. Yes, you can try out BigCommerce without any charges for 15 days. You don’t even need to enter your credit card information for this trial.
During this period, you can check out all its features so that you can decide if you’d like to proceed.
When your trial ends, BigCommerce will send you a notification to remind you to upgrade. If you choose not to upgrade, they’ll store your data for some time.
All you have to do is upgrade during this duration to get your store back online.
Do note that your customers will not be able to access your store during this time. They’ll only be able to do so once you log in and choose a relevant plan.
However, if you miss upgrading your store during this duration, you’ll not be able to restore your data and will have to start from scratch again.
Q6. What do I do when my sales volume reaches the maximum limit for my plan?
A. When your trailing sales for the past twelve months reach the maximum limit for your plan, you’ll be automatically upgraded to the next plan.
This will give you room to grow your sales even further in the year.
For instance, if you’re using the Standard plan, as soon as you surpass the $50,000 annual sales threshold, your plan will be upgraded to the Plus plan.
This allows you to drive sales up to $180,000 and also gives you access to other new features.
If your sales cross this limit too, you’ll be upgraded to the Pro plan, which will allow you to generate sales up to $400,000 and provide you access to all the features of BigCommerce.
Beyond that, for every $200,000 in sales, you’ll be charged an additional $150 per month.
Q7. Which payment gateways does BigCommerce accept?
A. One of the reasons why I really like BigCommerce is that it allows almost all major payment gateways.
You can integrate BigCommerce with:
- Square Payments
- PayPal Powered by Braintree
- Quickbooks Payments
- Global Payments
- First Data
- Amazon Payments
- Chase Paymentech
- And many more
Q8. Do I need a separate merchant account?
A. No, it’s not a necessity. However, BigCommerce gives the option to you. Having a merchant account allows you to accept credit card payments for your store and the money will be paid directly to your checking account.
However, if you don’t have a merchant account, you can always use one of their many payment providers and accept payments for your sales.
Q9. Does BigCommerce provide any integrations?
A. Yes, BigCommerce integrates with numerous leading applications. These include applications for analytics, product reviews, omnichannel inventory management, dropshipping, and affiliate tracking.
BigCommerce provides an open architecture. This allows you to connect to almost any part of the ecommerce platform.
You could integrate with products, customers, payments, orders, shipping, and more.
They also offer many pre-built integrations with NetSuite, Microsoft Dynamics, SAP, and Sage.
However, they do have limits on the number of calls on the APIs ranging from 20,000 to 60,000 per hour based on your plan.
Q10. Do I need to sign any contracts?
A. No, one of the best things about BigCommerce is that you don’t need to sign contracts if you’re using the Standard or Plus plans.
You can cancel your subscription anytime without any questions asked. This option is available in the Pro plan as well, but only if you’ve not negotiated a special rate for it.
For the Enterprise plan, they do have contracts.
Q11. Can I get account managers for my ecommerce store?
A. Yes, BigCommerce offers a dedicated account manager for your store but they’re only available for Enterprise customers.
They serve as a dedicated point of contact for you to ensure that you’re able to make the most out of their services.
They’ll offer guidance and also help you secure early access to beta versions and get you better services through BigCommerce.
Q12. Does BigCommerce provide refunds?
A. No, BigCommerce doesn’t offer any refunds. However, they do provide a fully-functional 15-day free trial that you can use to determine if BigCommerce is the right fit for your ecommerce store.
What’s the Final Verdict?
BigCommerce is one of the most popular ecommerce platforms, and for good reason. This ecommerce platform delivers on everything that it promises.
You can customize your store right from scratch using its drag-and-drop page builder. It’s also possible to seamlessly get an overview of everything from its intuitive dashboard.
You can also manage your products and customers with ease. The detailed analytics delivered by BigCommerce can help you identify the number of new and returning customers.
And that’s not all.
BigCommerce also offers a host of marketing options such as banners, promotions, abandoned cart notifications, and more.
You can also fix your email templates and decide on the ones that will be sent to your customers based on definite triggers.
The ecommerce platform even lets you sell on multiple sales channels at once by integrating them with your ecommerce store. You can also set up multiple currencies and accept payments.
It’s also possible to manage your accounting with ease through integrations with some of the best accounting apps.
All of these features and many more make this a versatile ecommerce platform that’s extremely useful for businesses.
I hope you found this review helpful.
Have I missed any important features of BigCommerce in the review? Let me know in the comments section.
Disclosure: This content has a few affiliate links, which means if you click on them, I will get a commission (without any extra cost to you).