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Have you ever placed an order through the Starbucks app? If you have, you might have noticed that a chatbot takes your order. You can speak to it or type in your message. The chatbot will tell you when your order is expected to be ready and the total cost.
Similarly, the Pizza Hut chatbot on Facebook messenger can help you order your pizza. It can tell you all about their ongoing deals too.
These are some examples of the best AI chatbot platforms. Smart businesses are integrating chatbots into their inbound marketing strategies. The artificial intelligence of chatbots is revolutionizing the customer experience. They can provide handy information to customers whenever they need it.
Chatbots are, essentially, software that is capable of having conversations with humans. They can help to steer your prospects through the sales funnel with ease, right from initial discussions to final conversions.
You can find these chatbots in apps, on messaging platforms, and on websites. Are you wondering how to create one for your business? There are a variety of chatbot platforms available in the market.
Here is a list of 13 of the best AI chatbot platforms that might be helpful for you.
AI Chatbot Platform #1. Xenioo
Xenioo is an easy-to-use chatbot-creation platform that does not require any line coding. It allows you to instantly create and publish intelligent chatbots for your website or other social media platforms.
You can use it to create AI chatbots for multiple channels including Facebook, WhatsApp, Telegram, Slack, Amazon, and more.
What’s more is that these chatbots are capable of understanding and responding to complex, multi-lingual expressions with the help of the platform’s in-built NLP engine. It even has a training module that lets you train the chatbots by creating intents and expressions.
The best part is that you can register for free and start using it instantly.
AI Chatbot Platform #2. Landbot.io
Landbot is an intuitive tool that lets you create personalized conversational chatbots to interact with your prospective customers and generate leads. A clean drag-and-drop interface makes creating a chatbot a piece of cake:
- Design dialog flows, integrate other online apps and tools, test and analyze your chatbots without a single line of code;
- Turn your static lead generation forms into a memorable experience;
- Qualify your leads during the course of conversations and initiate human agent takeover for the high-value prospects in real time;
- Personalize your chatbots with brand elements.
It also provides you with options to publish your bot in different formats (landing page, website embed, pop-up, etc.) and on multiple channels (WhatsApp and Facebook Messenger).
The platform is available for free with an option to upgrade to paid plans.
AI Chatbot Platform #3. Botsify
Botsify helps you create intelligent chatbots for your website, Facebook Messenger, or Slack without having to spend your time and effort in coding.
It has an easy-to-use drag-and-drop UI and is powered by AI and machine learning. This allows you to seamlessly transfer the conversation from a bot to a human agent in situations where the bot might not be suitably equipped to help the customer.
The platform also introduces conversation forms using which you can collect information about your leads through chatbot conversations. Botsify offers multiple plugins to help you integrate it with your RSS Feed, Google Sheets, Shopify store, or Google search.
AI Chatbot Platform #4. Chatfuel
Chatfuel is one of the best chatbots that can help you create a Facebook Messenger chatbot easily. It allows you to automatically provide the answers to the most commonly asked questions by your customers or prospects on Facebook Messenger.
You can even handover the conversation to a human agent in case your bot isn’t able to answer the question appropriately. Such automation ensures that you never miss a chat from your customers and you can continue to provide them the support they need.
In case you don’t have the time to create your own chatbot using Chatfuel’s platform, their agencies can help you create it too.
AI Chatbot Platform #5. MobileMonkey
MobileMonkey helps you build chatbots to take your Facebook Messenger marketing to the next level.
You can use it to manage a number of lead generation activities such as chat blasts, drip campaigns, and list building. It also allows you to automate customer service by providing the answers to frequently asked questions and reduces the wait time. You can even override your chatbot and jump into the conversation at any time, seamlessly.
AI Chatbot Platform #6. Flow XO
Flow XO enables you to create chatbots without having to learn any coding. Using their easy-to-use drag-and-drop editor, you can create logical workflows and then connect your chatbot to a platform of your choice.
Flow XO integrates with a large number of third-party applications. You can create bots that integrate with services like Salesforce, Google Sheets, Twitter, and more. Their hosting and management features make it one of the best AI chatbot platforms.
AI Chatbot Platform #7. Imperson
This platform develops enterprise chatbots that support text, audio, video, AR, and VR on all major messaging platforms. Their conversational bots provide authentic and engaging customer chat experiences.
The conversation navigator uses relationship memory, NLP user intents, and deep dialogue context to lead conversations. And the AI moderator helps to achieve customers’ goals. Imperson provides an end-to-end bot solution by hosting and deploying your bot and providing real-time insights to improve its performance.
AI Chatbot Platform #8. Its Alive
ItsAlive is one of the best AI chatbots for Facebook Messenger. It enables you to engage with your Facebook community 24×7 with automated content to improve your response time significantly.
It can help you drive conversations and handle frequently asked questions directly through the chatbots by detecting keywords in Facebook Messenger. You can even seamlessly hand over the conversation to a human agent whenever needed.
AI Chatbot Platform #9. ManyChat
ManyChat helps you create Facebook Messenger chatbots easily for marketing, sales, and support. Their visual drag-and-drop bot-builder helps you set up a Facebook Messenger bot in a very short time.
It also provides you with a set of tools to help you grow your Messenger audience. And it helps you broadcast your messages effectively. You can also automate your Messenger marketing and send messages based on time delays or certain user actions.
AI Chatbot Platform #10. Meya.AI
Meya helps businesses create bots that assist their customers in messaging and customer support apps.
It has a code editor, live debugger, and a visualizer. With the help of Meya, companies can leverage AI for their customer service. You can build, train, and host your bots on Meya. And you can easily scale your bots too. Meya integrates easily with third-party applications, which increases its usability.
AI Chatbot Platform #11. Octane AI
Octane AI is, undoubtedly, one of the best AI chatbot creation platforms. Using it, you can set up a bot for your Shopify store in minutes and customize it. It helps you engage with your audience on Facebook Messenger and enables Messenger marketing.
With Octane AI bots, you can recover abandoned carts, automatically answer your customers’ queries, send follow up messages after purchases with shipping information and receipts, and much more.
AI Chatbot Platform #12. Pandorabots
One of the best AI chatbot creation platforms, Pandorabots provides solutions for full turnkey chatbot development. This platform is one of the oldest and largest chatbot hosting services in the world.
You can build and deploy chatbots on your website, mobile apps, and popular messaging platforms like KiK, Twitter, Telegram, Line, and Slack. Pandorabots implements and supports AIML open standards. It enables two-way communication at scale.
AI Chatbot Platform #13. Reply.ai
Reply is one of the best AI chatbot platforms. It is an enterprise level bot-building and management platform. And it enables B2C communications at scale. Their visual bot builder makes it easy to build bots. The dashboard has built-in CRM, machine learning, and real-time insights to make smarter and faster bots. You can expand bot functionalities across the whole customer experience.
Chatbots can help you engage in a better and more personalized way with your customers. You can broadcast your offers and other marketing messages easily. They can also help you provide quick and efficient customer support.
The platforms mentioned above are some of the best AI chatbot platforms in the business. So, choose the one you like the best.
Do you know of any other useful AI chatbot platforms? Let me know in the comments below.
Shane Barker is a digital marketing consultant who specializes in sales funnels, targeted traffic, and website conversions. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.