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In this article, we’ll cover everything from what AI chatbots are to the best AI-powered chatbot platforms that you can use.
Have you ever placed an online order through the Starbucks app? Did you notice that an AI-powered chatbot takes your order? You can speak to it or type in your message. In such a case, the AI chatbot platform will help you when your order is expected to be ready and the total cost.
Similarly, the Pizza Hut chatbot on Facebook Messenger can help you order your pizza online. It can tell you all about their ongoing deals too.
Smart companies are integrating intelligent and interactive chatbots into their inbound marketing strategies. The artificial intelligence of interactive chatbots is revolutionizing the customer service experience.
With interactive chatbots, companies can give quick responses to their customers. By adding a chatbot to your website or on Facebook, you can provide information to customers whenever they need it.
Did you know that interactive chatbots are, essentially, intelligent programs that are capable of having conversations with humans? They can help to steer your online prospects through the sales funnel with ease, right from initial discussions to final conversions.
What is an AI Chatbot?
Chatbots are machines that converse with humans via audio or text.
And AI chatbots are smarter versions of these chatbots. They use machine learning and natural language processing to understand human intent better.
AI chatbots provide more natural communication with humans.
AI chatbots are trainable and, over time, learn and improve communication with your target audience.
How does this work?
For every interaction they have with the audience, they become smarter. The bots also become better and more efficient at task completion.
AI chatbots are available 24/7 and can handle conversations with multiple customers at once.
How Can You Make an AI Chatbot?
Before you can build a bot, there are several things you need to understand:
- What problem are you trying to solve?
- What platform will your chatbot reside on?
- What server setup will your bot run on?
Understanding your goal, the bot’s objectives, and how you will handle input will help ensure that you get a good chatbot. It also safeguards you against unforeseen situations.
Designing the conversational flow with these factors in mind gives your chatbot a human outlook.
Chatbot interactions are either structured or unstructured:
- Structured interactions are more about how information logically flows.
- Unstructured interactions include freestyle plain text like that used while chatting with friends and family.
The former can consist of choices, menus, or forms.
You must then design scripts and ensure they serve your business goal.
- Determine the tone and personality of the chatbot based on your business.
- Focus on ensuring consistency with your brand voice.
- Include a human element to hold comfortable and fluent conversations.
Your scripting data should reflect your target audience. The success of the conversation design will depend on the context and user intent.
It will also depend on entities and dialogs. These are words or expressions that determine response and the conversation structure.
Are you a coder?
The choice of the platform to build your bot will depend on whether you can code or not. There are both types of platforms available, the ones that require coding knowledge and the ones that do not. So, you can take your pick based on your coding skills.
One more thing:
Continuously test the chatbot to ensure that it fits the purpose and helps you achieve your goals.
How Can You Choose the Best AI Chatbot for Your Needs?
Not all AI chatbots will meet your specific requirements while saving you on cost and labor.
So, what should you look for when choosing the right AI chatbot for your business?
It should absorb knowledge from the organization without requiring manual teaching. Some of these organizational knowledge bases include your chat logs, CRM data, and emails. This kind of chatbot learns dynamically and rapidly as employees and customers communicate.
Choose a platform that can break down complex entities and intents. It should also understand the unique enterprise language and terms. Intelligent chatbots break down complex language and efficiently execute even complex tasks.
It should have a behavior engine, dialog manager, and natural language understanding (NLU) service tools.
What is NLU?
NLU allows the chatbot to understand and respond to communication effectively with customers.
With it, the chatbot can keep the conversation going by detecting sentiments. They can also predict customer questions, provide facts, and clarify information.
For example, asking customers, “did you mean this or something else?”
Back to the deploying factor: the chatbot should take less than two months to set up and deploy. It should also meet user expectations and requirements within the shortest time.
The chatbot should support continuous learning. It should get smarter with each interaction using semantic modeling and machine learning. It should not require manual training, unless when teaching new vocabulary.
Which are the Most Powerful Platforms to Build AI Chatbots for Your Business
You can find these interactive chatbots in apps, online messaging platforms, and on websites. Are you wondering how to create an interactive chatbot for your company? There are a variety of AI chatbot platforms available in the market.
Are you ready to find the best online AI chatbot programs for your website and other platforms? Let’s dig in.
#1. AI Chatbot Platform: Imperson
This intelligent AI chatbot platform develops enterprise chatbots that support text, audio, video, AR, and VR on all major messaging platforms. Their conversational bots provide authentic and engaging customer chat experiences.
With Imperson, you can create interactive chatbots for websites, Skype, Facebook Messenger, Kik, and other platforms.
The conversation navigator uses relationship memory, NLP user intents, and deep dialogue context to lead conversations. And the AI moderator helps to achieve customers’ goals. Imperson provides an end-to-end bot solution by hosting and deploying your bot and providing real-time insights to improve its performance.
Wondering what the prices are? To find out the pricing details for this AI chatbot platform, you’ll need to contact their team.
#2. AI Chatbot Platform: Smartloop
Smartloop allows you to build intelligent AI-powered chatbots that can help you generate high-quality leads and nurture them. You can have one-to-one conversations with your customers to share engaging content and improve your retention rate.
Smartloop helps you analyze how users are interacting with your bot and identify loopholes. You can then work on the bot’s features to improve the conversational flow overtime to maximize productivity.
Pricing starts as low as $10 per month. You can check out their plans here.
#3. AI Chatbot Platform: Landbot.io
Landbot is an intuitive tool that lets you build rule-based bots and AI-powered bots (or a combination of the two). You can create AI-powered chatbots with rule-based elements to interact with your prospective customers and generate leads.
A clean drag-and-drop interface makes creating a chatbot a piece of cake.
- Design, deploy, and analyze your conversational strategies at scale anywhere anytime.
- Create dialog flows, integrate other online apps and tools, and test and analyze your chatbots without a single line of code.
- Turn your static lead generation forms into a memorable experience.
- Qualify your leads during the course of conversations and initiate human agent takeover for high-value prospects in real time.
- Personalize your chatbots with brand elements.
It also provides you with options to publish your bot in different formats (landing page, website embed, pop-up, etc.) and on multiple channels (WhatsApp API, Facebook Messenger API).
The platform is available for free with an option to upgrade to paid plans.
#4. AI Chatbot Platform: Aivo
One of the most popular AI chatbot platforms, Aivo powers your customer support and helps you respond in real-time through text or voice. With Aivo’s interactive chatbot, you can take your customer service to the next level. Their software solution can help you increase conversions and optimize your resources.
With Aivo, you can give your customers a uniform experience whether they contact you through your app, website, Facebook, or WhatsApp.
Aivo’s AgentBot adapts itself according to the rules of a channel and responds automatically to provide your customers with a personalized experience. And Aivo’s AgentBot can easily integrate with third-party services like Zendesk, Salesforce, Zapier, Live, and many others.
Aivo’s Essential Plan, priced at $192 per month, is ideal for SMBs as it includes analytics and training, free content packs, and unlimited seats.
Did you know that their Advanced and Enterprise Plans come with a 14-day free trial? To find out the pricing of these plans, you can get in touch with their sales team.
#5. AI Chatbot Platform: Pandorabots
One of the top AI chatbot platforms, Pandorabots provides solutions for full turnkey chatbot development. This software solution is one of the oldest and largest chatbot hosting services in the world.
With this program, you can build and deploy interactive chatbots on your website, mobile apps, and popular messaging platforms like KiK, Twitter, Telegram, Line, and Slack. Pandorabots implements and supports AIML open standards. It enables two-way communication at scale.
Want to know the plans that it offers? Let’s find out.
Pandorabots packages are divided into four categories: Sandbox, Developer, Pro, and Enterprise. While Sandbox is free for all, the Developer and Pro packages are priced at $19 and $199 per month. To learn the price of the Enterprise package, you can get in touch with them.
#6. AI Chatbot Platform: MobileMonkey
MobileMonkey is a software solution that helps you build intelligent chatbots to take your Facebook Messenger marketing to the next level.
You can use this online software solution to manage a number of lead generation activities such as chat blasts, drip campaigns, and list building. It also allows you to automate customer service by providing the answers to frequently asked questions and reduces the wait time. You can even override your intelligent chatbot and jump into the conversation at any time, seamlessly.
This popular AI chatbot platform has four plans for freelancers and agencies: Free, PRO, PRO Unicorn, and Team plan. The plans are priced from $19-$129.
#7. AI Chatbot Platform: Hyro
Hyro is a voice and text-based AI chatbot platform for enterprises. It uses natural language understanding to train its assistants. This means that the system learns a comprehensive range of vocabulary, tone, and contexts, offering a rich conversational experience to users.
The Hyro assistant can be integrated with websites, apps, smart speakers, and call centers. The platform is adaptable to different industry use cases including travel, healthcare, retail, and more.
Hyro takes care of all configurations to cater to its users’ needs, providing zero-effort plug-and-play deployment. It also includes an out-of-the-box dashboard that delivers insights about customer interactions.
Hyro prices their conversational AI using a monthly subscription model. They feature different tiers based on traffic per channel and the amount of data indexed, so clients can easily adjust and scale as needed.
You can also request a demo here.
#8. AI Chatbot Platform: Boost.ai
Boost is one of the top AI chatbot software solutions. It can help you build intelligent and interactive chatbots for your websites.
This software solution can help you provide quicker service to your customers. Additionally, they can also reduce their wait time by providing the answers to frequently asked questions automatically.
This popular online AI chatbot platform includes an easy-to-use API along with a conversation flow editor that helps you train your interactive chatbot easily without requiring any technical expertise. Boost has been successfully leveraged by leading companies in banking, insurance, HR, telecom, and even the public sector.
To find out the details of their packages, you can get in touch with their team.
#9. AI Chatbot Platform: Flow XO
Flow XO enables you to create intelligent and interactive chatbots without having to learn any coding.
Using their easy-to-use drag-and-drop editor, you can create logical workflows and then connect your chatbot to a software solution of your choice.
Want to know the best part? The best part is that this online AI chatbot platform integrates with a large number of third-party applications. You can create bots that integrate with services like Salesforce, Google Sheets, Twitter, and more. Their hosting and management features make it one of the top AI chatbot programs.
This software solution comes with flexible pricing. What it means is that you can top-up different services whenever required. For instance, their standard plan is available for $19 per month.
With an additional cost of $10 per month, you can add five bots or active flows. In the same way, an additional $25 per month can give you an add-on of 25,000 interactions.
#10. AI Chatbot Platform: Its Alive
ItsAlive is one of the best AI chatbot programs for Facebook Messenger.
It enables you to engage with your Facebook community 24×7 with automated content to improve your response time significantly.
It can help you drive conversations and handle the top frequently asked questions directly through the chatbots by detecting keywords in Facebook Messenger. You can even seamlessly hand over the conversation to a human agent whenever needed.
This AI chatbot platform has five different plans which range from $19-$99 per month. Apart from this, they also have free and customized plans for companies.
#11. AI Chatbot Platform: ManyChat
ManyChat helps you create intelligent Facebook Messenger chatbots easily for marketing, sales, and customer service.
Their visual drag-and-drop bot-builder helps you set up a Facebook Messenger bot in a very short time.
It also provides you with a set of intelligent tools to help you grow your Messenger audience. And it helps you broadcast your messages effectively. You can also automate your Messenger marketing and send messages based on time delays or certain user actions.
This AI chatbot platform has two packages: Free and Pro. To find out the details of their Pro package, you need to sign up with them.
#12. AI Chatbot Platform: Meya.AI
Meya is a top AI chatbot platform that helps companies create bots to assist their customers in messaging and customer service. Meya web, a bot-first live chat, is also a great program that can be used on any website along with your bot.
This intelligent AI chatbot program has a code editor, live debugger, and a visualizer. With the help of Meya, companies can leverage AI for their customer service. You can build, train, and host your bots on Meya. And the best part is that you can easily scale your bots too. Meya integrates easily with third-party applications, which increases its usability.
This AI chatbot platform gives you a 14-day free trial period. To find out the prices of their AI chatbot program after the trial period, you can get in touch with their sales team.
#13. AI Chatbot Platform: Octane AI
Octane AI is, undoubtedly, one of the top AI chatbot creation platforms. Using it, companies can set up a bot for their Shopify stores in minutes and customize them.
Excited to find out more about this tool? Read on.
This program helps you engage with your audience on Facebook Messenger and enables Messenger marketing.
With Octane AI bots, you can recover abandoned carts, automatically answer your customers’ queries, send follow up messages after purchases with shipping information and receipts, and much more.
This AI chatbot platform offers a basic plan for companies who are just starting out. It is priced at $9 per month.
Their Pro plan, which has advanced features, starts at $209 per month. Apart from this, they also have a special Enterprise plan for companies that have extensive usage. To find out the rate for this program, you can get in touch with their team.
#14. AI Chatbot Platform: Botsify
Botsify is a popular online AI chatbot platform that helps you create intelligent chatbots for your website as well as popular messaging channels like Facebook Messenger and Slack, without having to spend your time and effort in coding.
This software solution has an easy-to-use drag-and-drop UI and is powered by AI and machine learning. This allows you to seamlessly transfer the conversation from a bot to a human agent in situations where the bot might not be suitably equipped to help the customer.
This popular intelligent chatbot software solution also introduces conversation forms using which you can collect information about your leads through chatbot conversations. Botsify offers multiple plugins to help you integrate it with your RSS Feed, Google Sheets, Shopify store, or Google search.
Their Self-Serviced Plan is priced at $50 per month. If you sign up for a year, you can get it for $520 per year.
For companies that want them to manage everything, they offer a Fully Managed Plan which costs $300 per month. To get a discount, you can sign up for a full year for $3,300.
#15. AI Chatbot Platform: Chatfuel
Chatfuel is one of the most popular chatbot software solutions that can help you create a Facebook Messenger chatbot easily. However, for companies looking to build a chatbot for their website, this may not be the right pick.
This top-notch online AI chatbot platform allows you to automatically provide the answers to the most commonly asked questions by your customers or prospects on Facebook Messenger.
You can even handover the conversation to a human agent in case your online bot isn’t able to answer the question appropriately. Such automation ensures that you never miss a chat from your customers and you can continue to provide them the support they need.
In case you don’t have the time to create your own online chatbot using Chatfuel’s software solution, their agency can help you create it too.
Want to try it for free? This popular intelligent AI chatbot platform has a free plan for companies who are just starting out.
If you’re looking for advanced features, then their Pro and Premium levels might be more suitable for you. They are priced at $15 and $199 per month, respectively.
Bonus tool: Reply.ai
Reply is one of the most popular online AI chatbot platforms. It is an enterprise-level bot-building and management software solution. Also, it enables B2C communications to improve their customer service.
Their visual bot builder makes it easy to build intelligent bots for your website. They also have a specialized online chatbot software solution for ecommerce websites.
Still not convinced? Let’s look at some more of its features.
The dashboard for this software solution has built-in CRM, machine learning, and real-time insights to make smarter and faster bots. You can expand bot functionalities across the whole customer experience.
To find out the custom pricing for this popular online AI chatbot platform, please get in touch with their team.
Interactive chatbots can help you engage with your customers in a better and more personalized way. You can broadcast your offers and other marketing messages easily. They can also help you provide quick and efficient customer service.
The best part is you can deploy interactive chatbots on websites, apps, as well as other social media platforms.
The software solutions mentioned above are some of the top AI chatbot platforms in the business. So, choose the one you like the best to build your own interactive chatbot.
Do you know of any other popular AI chatbot platforms? Let me know in the comments below.
Infographic design by Easelly