Have you ever placed an online order through the Starbucks app? Did you notice that an AI-powered chatbot takes your order? You can speak to it or type in your message. In such a case, the AI chatbot platform will help you when your order is expected to be ready and the total cost.
Simple, isn’t it?
Similarly, the Pizza Hut chatbot on Facebook Messenger can help you order your pizza online. It can tell you all about their ongoing deals too.
Smart companies are integrating intelligent and interactive chatbots into their inbound marketing strategies. The artificial intelligence of interactive chatbots is revolutionizing the customer service experience.
These platforms are more advanced than live chat software solutions. They can engage with your customers without the need for a support agent.
By adding a chatbot to your website or on Facebook, you can provide information to customers whenever they need it, and that too, quickly.
Did you know that interactive chatbots are, essentially, intelligent programs that are capable of having conversations with humans? They can help you steer your online prospects through the sales funnel with ease, right from initial discussions to final conversions.
Pro Tip: Give your customers the option of chatting with a customer service representative if your chatbot isn’t able to resolve their queries.
What is an AI Chatbot?
Chatbots are machines that converse with humans via audio or text.
And AI chatbots are smarter versions of these chatbots. They use machine learning and natural language processing to understand human intent better.
AI chatbots provide more natural communication with humans.
What’s more, you ask?
AI chatbots are trainable and, over time, learn and improve communication with your target audience.
How does this work?
For every interaction they have with the audience, they become smarter. The bots also become better and more efficient at task completion.
AI chatbots are available 24/7 and can handle conversations with multiple customers at once.
How Can You Make an AI Chatbot?
Before you can build a bot, there are several things you need to understand:
- What problem are you trying to solve?
- What platform will your chatbot reside on?
- What server setup will your bot run on?
Understanding your goal, the bot’s objectives, and how you will handle input will help ensure that you get a good chatbot. It also safeguards you against unforeseen situations.
Designing the conversational flow with these factors in mind gives your chatbot a human outlook.
Chatbot interactions are either structured or unstructured:
- Structured interactions are more about how information logically flows.
- Unstructured interactions include freestyle plain text like that used while chatting with friends and family.
The former can consist of choices, menus, or forms.
You must then design scripts and ensure they serve your business goal.
- Determine the tone and personality of the chatbot based on your business.
- Focus on ensuring consistency with your brand voice.
- Include a human element to hold comfortable and fluent conversations.
Your scripting data should reflect your target audience. The success of the conversation design will depend on the context and user intent.
It will also depend on entities and dialogs. These are words or expressions that determine response and the conversation structure.
Are you a coder?
The choice of the platform to build your bot will depend on whether you can code or not. There are both types of platforms available, the ones that require coding knowledge and the ones that do not. So, you can take your pick based on your coding skills.
One more thing:
Continuously test the chatbot to ensure that it fits the purpose and helps you achieve your goals.
How Can You Choose the Best AI Chatbot for Your Needs?
Not all AI chatbots will meet your specific requirements while saving you on cost and labor.
So, what should you look for when choosing the right AI chatbot for your business?
It should absorb knowledge from the organization without requiring manual teaching. Some of these organizational knowledge bases include your chat logs, CRM data, and emails. This kind of chatbot learns dynamically and rapidly as employees and customers communicate.
Choose a platform that can break down complex entities and intents. It should also understand the unique enterprise language and terms. Intelligent chatbots break down complex language and efficiently execute even complex tasks.
It should have a behavior engine, dialog manager, and natural language understanding (NLU) service tools.
What is NLU?
NLU allows the chatbot to understand and respond to communication effectively with customers.
With it, the chatbot can keep the conversation going by detecting sentiments. They can also predict customer questions, provide facts, and clarify information.
For example, asking customers, “did you mean this or something else?”
Back to the deploying factor: the chatbot should take less than two months to set up and deploy. It should also meet user expectations and requirements within the shortest time.
The chatbot should support continuous learning. It should get smarter with each interaction using semantic modeling and machine learning. It should not require manual training, unless when teaching new vocabulary.
Which are the Most Powerful Platforms to Build AI Chatbots for Your Business?
You can find interactive chatbots for websites, apps, and online messaging platforms. Are you wondering how to create an interactive chatbot for your company? There are a variety of AI chatbot platforms available in the market.
Are you ready to find the best online chatbots for your website and other platforms? Let’s dig in.
AI Chatbot Platform #1: LivePerson
LivePerson helps you build, deploy, and optimize AI-powered chatbots. Using this platform, you can get more leads, boost sales, and increase brand loyalty.
From ordering quick-serve burritos to upgrading flights, LivePerson’s chatbot platform enables you to scale consumer interactions across the most popular conversational channels.
This platform enables you to leverage real-time intent detection and advanced analytics for continual optimization.
- Detect consumer intent and conversations for automation with its NLP engine
- Easy-to-use point-and-click intuitive interface
- Cloud-based workspace
- Get access to real-time advanced analytics to benchmark, monitor, and optimize marketing, sales, and customer care KPIs
- Get serverless integration for CRMs, data and inventory management, scheduling, and more.
- Get a wide variety of supported conversational channels like Apple Business Chat, SMS, WhatsApp, Google RBM, Facebook Messenger, Twitter, Email, LINE, and messaging on websites or mobile apps.
LivePerson determines pricing based on the scope of automation and the breadth of messaging channels.
You can schedule a demo or get more information from their concierge bot.
- Consumer intent detection in real-time
- Automated conversation templates
- One centralized workspace to manage chatbots, human agents, and conversations across multiple channels
- Seamless handoff from bots to humans
- Provides recommended answers for human agents
- Ability to shift voice calls into messaging conversations
- Multiple options for third-party messaging
- Need to schedule a meeting to get details on pricing
Ridesharing company, Gett, used LivePerson to handle all the interactions on the app. After the switch, their customer satisfaction increased from 60 -70% to straightaway 90% for both customers and drivers.
Image Source: LivePerson
Pro Tip: Using the Conversation Orchestrator feature, you can determine which is the best resource for a great outcome for each conversation.
AI Chatbot Platform #2: Smartloop
Smartloop allows you to build intelligent AI-powered chatbots that can help you generate high-quality leads and nurture them. Using it, you can have one-to-one conversations with your customers to share engaging content and improve your retention rate.
- Point-and-click chatbot builder
- Detailed analytics
- AI + human agent capabilities
- Easy to build the chatbot
- Free plan available
- Chatbots can be built for multiple platforms
- Custom pricing beyond 50K subscribers
Free plan available.
Premium Plan costs $10 per month. You can check out their plans here.
Pro Tip: Go through the analytics regularly to figure out what’s working and what’s not. Accordingly, modify your approach.
AI Chatbot Platform #3: Landbot.io
Landbot is an intuitive tool that lets you build rule-based bots and AI-powered bots (or a combination of the two). You can create AI-powered chatbots with rule-based elements to interact with your prospective customers and generate leads.
- A clean drag-and-drop interface for creating a chatbot
- Design, deploy, and analyze your conversational strategies at scale anywhere anytime
- Create dialog flows, integrate other online apps and tools, and test and analyze your chatbots without a single line of code
- Turn your static lead generation forms into a memorable experience
- Qualify your leads during the course of conversations and initiate human agent takeover for high-value prospects in real-time
- Personalize your chatbots with brand elements
- Extremely easy to use, even a beginner can create a chatbot with ease
- Free version available
- Numerous integrations available
- Can create chatbots for multiple platforms
- Mailchimp integration is only in the paid plan
Sandbox plan is available for free.
Starter plan: $32.50/month
Professional plan: $108.40/month
You can reach out to them for the Business plan here.
Pro Tip: Go through their explainer blog posts and you’ll be all set to get started.
AI Chatbot Platform #4: Aivo
One of the most popular AI chatbot platforms, Aivo powers your customer support and helps you respond in real-time through text or voice. With Aivo’s interactive chatbot, you can take your customer service to the next level. Their software solution can help you increase conversions and optimize your resources.
With Aivo, you can give your customers a uniform experience whether they contact you through your app, website, Facebook, or WhatsApp.
- Provides customer service in more than 50 languages
- A chatbot can be built without any coding
- Detailed analytics through the Business Intelligence tool
- Can easily integrate with third-party services like Zendesk, Salesforce, Zapier, Live, and many others
- Easy to create ads
- Gathers unanswered questions to help you develop the bot
- Free version not available
Free demo available. Contact their team for pricing.
Pro Tip: Check out the unanswered questions to understand what your customers want and train your chatbot.
AI Chatbot Platform #5: Pandorabots
One of the top AI chatbot platforms, Pandorabots provides solutions for full turnkey chatbot development. This software solution is one of the oldest and largest chatbot hosting services in the world.
- Multilingual chatbot
- Can create it with and without coding
- Can be used on messaging and voice channels
- Can download your code
- Can understand context
- RESTful APIs available
- Limited features in the free version
Want to know the plans that it offers? Let’s find out.
Enterprise: Get in touch with the team
Pro Tip: Use both the coding and non-coding bits to make the most of your chatbot.
AI Chatbot Platform #6: MobileMonkey
MobileMonkey is a software solution that helps you build intelligent chatbots to take your Facebook Messenger marketing to the next level.
- Manage numerous lead generation activities such as chat blasts, drip campaigns, and list building
- Automate customer service by providing answers to FAQs
- Ability to override your intelligent chatbot and jump into the conversation
- Free version available
- Possible to connect with WordPress
- Great sequencing features for drips
- Only uses Facebook Messenger
- Lack of integrations
Free plan available
PRO Unicorn: $14.25/month
Pro Tip: You can set up drip campaigns so that you can have the chatbot run on automated mode without the need to interrupt manually.
AI Chatbot Platform #7: Hyro
Hyro is a voice and text-based AI chatbot platform for enterprises. It uses natural language understanding to train its assistants. This means that the system learns a comprehensive range of vocabulary, tone, and contexts, offering a rich conversational experience to users.
- Can be integrated with websites, apps, smart speakers, and call centers
- Adaptable to different industries including travel, healthcare, retail, and more
- Plug and play conversational AI platform
- Easy to deploy
- Numerous integrations possible
- Delivers detailed insights
- Not suitable for all industries
Free demo available here.
AI Chatbot Platform #8: Boost.ai
Boost is one of the top AI chatbot software solutions. It can help you build intelligent and interactive chatbots for your websites.
This software solution can help you provide quicker service to your customers. Additionally, they can also reduce their wait time by providing the answers to frequently asked questions automatically.
- Conversation flow editor that helps you train your chatbot without any technical expertise
- Offers omnichannel experience
- Self-learning conversational AI
- Easy to build your chatbot
- Human chat agents can get real-time suggestions from chatbot
- Provides detailed analytics
- Would help to have more in-depth analytics
To find out the details of their packages, you can get in touch with their team.
Pro Tip: Use the chatbot to help your customer support executives and to assist your customers too.
AI Chatbot Platform #9: Flow XO
Flow XO enables you to create intelligent and interactive chatbots without having to learn any coding.
- Easy to create the chatbot with drag-and-drop editor
- Multiple integrations available
- Allows you to design multiple flows
- Easy to integrate with WordPress too
- Free version available with loads of features
- Can build the chatbots with no technical experience
- Better technical documentation would help with learning
Free version available.
Standard plan: $19/month
Add 5 bots: $10/month
Add 25,000 interactions: $25/month
Pro Tip: Use the built-in chatbot simulator to see if your chatbot is performing the way you want it to.
AI Chatbot Platform #10: Xenioo
Xenioo is a professional chatbot platform that lets you build multi-platform and AI-powered chatbots without any coding skills.
You can easily integrate every chatbot built with Xenioo with multiple platforms like websites, Facebook Messenger, WhatsApp, Telegram, Microsoft Teams, Slack, Amazon Alexa, and Google Assistant.
This AI chatbot platform is an all-in-one solution to create conversational virtual assistants that can capture leads and keep visitors engaged.
- Intuitive visual flow designer
- Multi-platform publishing
- Voice chatbots
- Built-in NLP and third-party NLP integrations
- Team collaboration
- Free Plan
- Starter Plan: €29.99/month (approximately $35)
- Professional Plan: €99.99/month (approximately $118)
- Agency Plan: €249.99/month (approximately $296)
- Enterprise Plan: Custom pricing available on request
Image via Xenioo
- No coding skills required
- Live chat: Operator can take over and hand over conversations
- Multiple and custom (via API calls) integrations available
- Cloning, backup, and restoration options
- Different levels of upgrade packages to enhance your plan
- The payment gateway they use (Stripe) is not available in all countries.
Everyone from the beginners to experts can use it, depending on the plan you choose.
Pro Tip: Use the Conversation Execution Diagram to debug, analyze, and optimize your chat flow.
AI Chatbot Platform #11: Its Alive
ItsAlive is one of the best AI chatbot programs for Facebook Messenger.
- Drag-and-drop chatbot builder
- Testing, duplicating, and translating features
- Detailed insights into the conversations
- Can build the chatbot without technical knowledge
- Chatbot can be deployed to multiple Facebook pages
- Can track KPIs with ease
- Only available for Facebook Messenger
Free plan available.
Pro Tip: Discover the most frequently asked questions and keywords and accordingly change your chatbot to help your customers better.
AI Chatbot Platform #12: ManyChat
ManyChat helps you create intelligent Facebook Messenger chatbots easily for marketing, sales, and customer service.
- Visual drag-and-drop bot builder
- Set of intelligent tools to help you grow your Messenger audience
- Helps you broadcast your messages effectively
- Can automate your Messenger marketing
- Easy to build your chatbot
- Google Sheets, Shopify, Zapier, and many more integrations
- Free course
- Can build chatbots for only Facebook Messenger
Free package available.
Pro: $10/month for 500 subscribers
$145/month for 25,000 subscribers
Pro Tip: Automate your messaging based on triggers to make the process completely hands-free.
AI Chatbot Platform #13: Meya.AI
Meya is a top AI chatbot platform that helps companies create bots to assist their customers in messaging and customer service. Meya web, a bot-first live chat, is also a great program that can be used on any website along with your bot.
- Features a code editor
- Live debugger and visualizer
- Build, train, and host your bots all on Meya
- Integrations with third-party services
- Able to create a bot with coding (can create complex and simple bots)
- Separate backend and frontend
- Need to know how to code to create your chatbot
Free trial available.
Enterprise: Contact team for pricing.
AI Chatbot Platform #14: Octane AI
Octane AI is, undoubtedly, one of the top AI chatbot creation platforms. Using it, companies can set up a bot for their Shopify stores in minutes and customize them.
Excited to find out more about this tool? Read on.
- Can build Facebook Messenger chatbots
- Send abandoned cart messages, shipping notifications, etc.
- Detailed analytics of revenue and customer behavior
- Ease of use
- Loads of integrations
- Can get leads from website
- Only available for Facebook Messenger and SMS
14-day free trial available.
Basic: Starting at $9/month
Pro: Starting at $209/month
Enterprise: Get in touch with them.
Pro Tip: Create conversational Messenger ads using the tool to rapidly get customers.
AI Chatbot Platform #15: Botsify
Botsify is a popular online AI chatbot platform that helps you create intelligent chatbots for your website as well as popular messaging channels like Facebook Messenger and Slack, without having to spend your time and effort in coding.
- Build chatbots for multiple platforms
- Human takeovers possible
- Conversational forms using conversational AI
- Create flows seamlessly
- Bird’s eye view of the flows
- Integrates with Checkbox plugin
- New users may need some time to get used to the interface
Free demo and 14-day free trial available.
Self Serviced Plan: $50/month
Fully Managed Plan: $300/month
Pro Tip: Integrate your chatbot with Google Sheets and Slack to get leads through conversational forms with ease.
Bonus Tool: Imperson
This intelligent AI chatbot platform develops enterprise chatbots that support text, audio, video, AR, and VR on all major messaging platforms. Their conversational bots provide authentic and engaging customer chat experiences.
With Imperson, you can create interactive chatbots for websites, Skype, Facebook Messenger, Kik, and other platforms.
- AI moderator to help achieve customers’ goals
- End-to-end bot solution
- Can host and deploy your bot
- Provides real-time insights to improve its performance
- Chatbots for enterprises
- Complete solution for chatbots
- Expensive for small businesses
Wondering what the prices are? To find out the pricing details for this AI chatbot platform, you’ll need to contact their team.
Pro Tip: Decide on the chatbot’s features before setting out to design it.
Ready to Increase Your Conversions?
Interactive chatbots can help you engage with your customers in a better and more personalized way. You can broadcast your offers and other marketing messages easily. They can also help you provide quick and efficient customer service.
The best part is you can deploy interactive chatbots on websites, apps, as well as other social media platforms.
The software solutions mentioned above are some of the top AI chatbot platforms in the business. So, choose the one you like the best to build your own interactive chatbot.
Do you know of any other popular AI chatbot platforms? Let me know in the comments below.
Infographic design by Easelly